• Writes and edits security awareness materials for global employees, enhancing clarity and engagement, and participation• Collaborates with cross-functional teams to manage communications and package marketing materials, adhering to timelines and quality standards• Creates compelling narratives and strategic communications plans, increasing unique views across digital platforms

• Reviewed, fact-checked, and edited communications for digital and print media to showcase student and research achievements with accuracy and consistency.• Developed a database of subject matter experts for editorial contributions on research and trending news.• Optimized project workflows, managed brand initiatives, and leveraged data insights for organic growth.

• Improved marketing and communication strategies• Developed multimedia assets across all communication channels, including presentations, event materials, website design, social media accounts, and email newsletters• Engaged with local fitness community members and increased class attendance, nutrition consultations, and personal training opportunities

• Provided comprehensive front desk and administrative support to reception office• Maintained over 300 guest accounts per day using OPERA Property Management System and Guestware CRM• Accommodated hotel discoverers by confirming reservations, assigning rooms, issuing room keys, and maintaining records of occupied rooms and guests' accounts• Answered inquiries concerning hotel services, guest reservations, and travel directions. Built a unique and personalized experience through recommendations regarding shopping, local dining, and entertainment• Verified guests’ credit, posted incidental charges, collected payments, and distributed statements for departing guests• Set guests up for a smooth experience with responsive service to ensure satisfaction and loyalty. Used expertise and relationships with others across the hotel to anticipate and deliver on guests’ needs• Created and implemented inventory tracking worksheet for office supply and sundries acquisition• Bolstered front office communications and operations by implementing checklist objectives and audit procedures

• Performed multi-functional role supporting Director and Vice President of Multicultural Affairs• Created multicultural awareness content and strategies for hotels by analyzing customs and cultures of Japan, China, India, Germany, and other regions• Produced print and online reports, infographics, fact sheets, and other visual aids for multicultural campaigns, webinars, workshops, conferences, and events• Prepared meeting agendas and efficiently drafted detailed, accurate notes for special projects• Explored data in Travel and Tourism industries to enhance international visitation to hotels through improved diversity programs and best practices• Designed Cultural Deep Dive Presentation Series for corporate webinars, highlighting unique business protocols, social protocols, and customs to promote cultural pluralism• Tracked yearly, quarterly, and monthly diversity outreach and media features to manage department goals• Designed periodical multicultural e-newsletter publication and administered content through WYSIWYG editors• Increased webinar and presentation attendance by 20% via revamped marketing collateral• Developed mock-up world pocket guide of essential cultural customs for international business travelers staying with Marriott Executive Apartments• Ideated Marriott Tumblr Diversity Plan to implement strategic and influential blogging presence in social media for diversity and inclusion efforts• Edited press releases and assisted in several social media projects for Digital Public Relations sector• Maintained Bill Marriott’s “On the Move” blog; increased number of page views and traffic demographics by posting inspiring content and utilizing search engine optimization techniques

- Managed reception area and office equipment while balancing multiple secretarial projects- Led community outreach efforts, marketing presentations, and promotional activities, serving over 9,000 students across campus; increased diversity and visibility of the Illinois Leadership Center to the University body- Coordinated, directed, and orchestrated event project logistics through establishing budgets, planning agendas, sourcing suppliers, and maintaining inventory of equipment- Managed performance benchmarking processes for corresponding leadership hubs in over 30 prominent academic institutions, focusing on comparable program measures and practices- Analyzed assessment tasks through data entry from workshops and tracked leadership evaluation reports for future program event development and improvement- Supported proper setup and break down of functions and followed up on special event arrangements

- Engaged with multiple branch teams, adapted to varying locations, and built significant customer loyalty within the northern Lake County region by providing personable service and being proficient in meeting client’s needs- Promoted products and services, increasing teller referral targets through sales opportunities and enhancing convenience in personal and business banking environments- Gained extensive amount of cash handling and high-volume transaction experience with diverse consumer population