Superior performance in Executive Office administration and management – including over 25 years of extensive experience in Human Resources, Operations and Merchandising.Extensive human resources management experience – including comprehensive knowledge of top-tier practices, policies, culture and values.Vast training/developmental management experience – including training analysis, instructional design, facilitation and evaluation.Proven call center management success – including quality assurance monitoring and improvement, metrics development, and performance management.Comprehensive project coordination and management experience – including management and oversight of staffs ranging from 5 to over 100.Highly effective in communicating appropriately at all levels of an organization.Versatile – adapts easily to any situation or environment.Unmatched interpersonal skills – dynamic, confident personality.Effective working alone or as a cooperative team member.Driven – Continuously seeking both self and professional improvement.Top-notch leader and team builder, consistently motivating others toward success.Specialties: Retail merchandising, retail operations, human resouces, training and instructional design, internal audit