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@romtelecom.ro
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Dan Alecu is listed as General Manager based in Bucharest, Bucharest, Romania. AeroLeads shows a work email signal at romtelecom.ro and a matched LinkedIn profile for Dan Alecu.
Dan Alecu previously worked as Contact Center Manager at Competence Call Center and Manager Technical Contact Centers ( fixed + mobile ) at Telekom Romania. Dan Alecu holds Economist, Finance & Banking from Academia De Studii Economice Din București.
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AeroLeads found 1 current-domain work email signal for Dan Alecu. Compare company email patterns before reaching out.
Experienced Customer Service professional, leading high-volume of interactions with the customers for technical support and sales operations, implementing ongoing quality, savings and revenue optimization projects through Six Sigma techniques.
Listed skills include Team Management, Telecommunications, Call Centers, Management, and 46 others.
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Bucharest, Romania
Strategic and Operational responsibility of a BPO multi-channel contact center of 500+ FTE`s ►7 projects from telecom, banking, insurance, online commerce, energy, tourism-aviation, (inbound, outbound, back office, live chat) ►Coach direct reports on performance improvement and career development and set performance goals; ►Conduct interviews and maintain.
Bucharest Head Quarter
Leading a team of 250 FTE`s in 4 locations in charge with 24/7 Technical support Contact Centers fixed & mobile ( Ex Romtelecom & Cosmote ) residential & business customers. Managing multiple transformation processes including rebranding, optimizations, automations & self service and Deutsche Telekom business excellence projects implementation.Inhouse.
Bucharest Headquarter
Managing a team of aprox 350 FTE`s in 4 locations, responsible for 24/7 Inbound Technical support fixed telecom services ( Residential and Business Customers ) - Help Desk, back-office for Technical call centers,Alternative sales - transforming hot sales leads from Technical call centers`s into new contracts, Outbound telesales, Deutsche Telekom.
Bucharest, Romania
Managing a team of aprox 200 FTE`s in 3 locations, resposible with 24/7 Call Center Technicall support for fixed Voice & TV ( DTH + IPTV ), Alternative Sales - Outbound telesales mixed model insourced, outsourced and hosted leased agents in Romtelecom premises.
Bucharest, Romania
Managing a team of 130 FTE`s in 3 locations, responsible for 24/7 Technical Support for fixed TV services, (DTH & IPTV ), insourced + outsourced mixed model.Building the new Alternative Sales team of Romtelecom (mixed model of telesales).Part of the implementation TOA project ( Time of arrival for dispatched field technicians ).
Bucharest, Romania
Managing a team of 50 tech cc representatives in order to offer the best TV technical support on the Romanian TV call centers market. Others: staffing, workforce management, recruiting, training, coaching, process improvements, self care & automations in IVR.
Bucharest, Romania
Customer Care Efficiency in Technicall Call Centers - Mc Kinsey & Consultants - 2008IPTV - Service Assurance development 2008, working with Roland Berger consultantsTechnical Call Centers Optimization project 2009 - Outsourcing, refurbishment, SMS Gateway, Telephony platform optimization,
Bucharest, Romania
Recruiting ( building from zero) & coordinating a team of 35 help desk agents + shift leaders in order to offer Level 1 24/7 inbound technical support for Dolce clients ( TV Satellite - DTH )
Bucharest, Romania
Design the processes for TV Customer care services ( verbal and written requests ) for the new service launched in december 2007 based on DTH satellite TV solution. New business for Romtelecom built from the scratch.Team development / recruiting in order to build the future Help Desk TV team
Bucharest, Romania
Recruiting. Coordinating a team of 30 people for 24/7 Level 1 call center inbound technical support related to Internet services ( ADSL, VPN, IPFIX, Metronet, HDC).Raising the Efficiency from 10% to 90 %, new rules implemented and procedures adjusted
Bucharest
Defining the processes and strategy in order to control all claims related to Romtelecom services, establish new KPI`s and new reports templates for the claims and customer care process at the level of Head Quarter - country level.Internal audit for Operations
Bucharest, Romania
Handling all written claims for all Business Clients within Bucharest Region.Process & systems improvement
Bucharest, Romania
Commercial Customer Care for Business clients (billing, bad debts collection, sales and after sales support in front line, back office activities,written claims)
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Dan Alecu is listed as General Manager.
AeroLeads has found 1 work email signal at @romtelecom.ro for Dan Alecu.
Dan Alecu is based in Bucharest, Bucharest, Romania.
Dan Alecu has worked for Competence Call Center, Telekom Romania, Romtelecom, and National Bank Of Romania.
You can use AeroLeads to view verified contact signals for Dan Alecu, including work email, phone, and LinkedIn data when available.
Dan Alecu holds Economist, Finance & Banking from Academia De Studii Economice Din București.
Dan Alecu is listed with skills including Team Management, Telecommunications, Call Centers, Management, Outsourcing, Customer Experience, Team Leadership, and Call Center.
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