Dana Luco

Dana Luco Email and Phone Number

Dana Luco's Location
San Francisco Bay Area, United States
Dana Luco's Contact Details
About Dana Luco

Passion for helping Youth develop skills for life and the tools to reach their dreams.IT Professional with 14 years of Training Delivery and Development, Systems Implementation, Team Management, and Game Production in rapidly growing environments.Extensive expertise in Contact Center Support, Curriculum Development, Knowledge Management, (including multi-language) Performance Training Delivery, Change Management, Standards Development, and Game Production.Experience with Professional Services, Software and Services Implementation, Consumer Support, Business Process Design / Documentation, Industry Best Practices, Product Management, and Project Management.Specialties: Training development; Consensus building; Project management; Customer focus; Game production

Dana Luco's Current Company Details

Dana Luco Work Experience Details
  • Zynga
    Feature Producer, Castleville
    Zynga Jan 2012 - Sep 2012
    Manage the implementation of game features from initiation through production support for one of the industry's strongest performing games.
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  • Zynga
    Art Producer And Administrator - Mafia Wars 2 Game
    Zynga Jul 2011 - Dec 2011
    To expand my skill set, I moved into the product development side of the business. Managed the implementation of game art and UI assets during the game pre-production phase, through public launch, and into live maintenance. Performed administrative function for the team to successfully reach launch.
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  • Zynga
    Training And Knowledge Manager
    Zynga Jan 2010 - Jun 2011
    San Francisco
    Managed a team responsible for the performance of 800+ worldwide contact center agents and the online help content for millions of zynga game players.
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  • Support.Com
    Training And Knowledge Development Manager
    Support.Com Sep 2006 - Oct 2009
    Redwood City, Ca
    Responsible for the performance of the rapidly growing Consumer Division contact center (from 1 to 400+ employees over 3 years).
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  • Iptouch, Inc.
    Training Developer And Customer Support Consultant
    Iptouch, Inc. Nov 2005 - Jan 2006
    Santa Clara, Ca And Hyderbad, India
    Lived in India. Responsible for designing the Knowledge Implementation Process for New Clients, the Knowledge Development Process, and the Knowledge Management Team’s Training Program.
  • Supportsoft
    Senior Knowledgebase And Training Specialist - Professional Services Group
    Supportsoft Jul 2002 - Aug 2005
    Redwood City, Ca
    Responsible for train-the-trainer and knowledgebase programs for clients using the SupportSoft software products. Clients included: Lockheed Martin, Intel, Intuit, Microsoft, CSC, EDS, Fidelity Investments, Washington Mutual, Time Warner Cable.
  • Excite@Home
    Senior Course Developer And Trainer
    Excite@Home Nov 1998 - Apr 2002
    Redwood City, Ca
    Responsible for training of 2000 staff, our ISP partners’ staff, and the ISPs’ subscribers.
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Dana Luco Skills

Product Management Software Documentation Game Development Saas Social Games Training Program Management Salesforce.com Cloud Computing Video Games Agile Methodologies Technical Support Mmo Enterprise Software Scrum Casual Games User Experience Software Development Computer Games Instructional Design Online Gaming Agile Project Management Call Center Software Project Management Contact Centers Consumer Software Video Game Production Hands On Training Procedure Manuals Call Centers E Commerce Instructor Led Training Consensus Building

Dana Luco Education Details

Frequently Asked Questions about Dana Luco

What is Dana Luco's email address?

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What is Dana Luco's direct phone number?

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What schools did Dana Luco attend?

Dana Luco attended Uc Santa Barbara.

What are some of Dana Luco's interests?

Dana Luco has interest in Electronics, Gardening, Home Improvement, Sports, Collecting, Home Decoration.

What skills is Dana Luco known for?

Dana Luco has skills like Product Management, Software Documentation, Game Development, Saas, Social Games, Training, Program Management, Salesforce.com, Cloud Computing, Video Games, Agile Methodologies, Technical Support.

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