Dana Luz Lopez Email & Phone Number

Dubai, United Arab Emirates

. Operate switchboard, receive visitors, schedule meeting rooms, attend meeting with corporate clients, involve in sales and marketing.. Provide exceptional customer services to clients/students.. Manage front desk and respond to telephone and in-person requests for information.. Manage daily center operations and maintenance of equipment.. Receive and screen internal and external communications, including email and mail.. Prepare proposals, invoice, and receipts for… Show more . Operate switchboard, receive visitors, schedule meeting rooms, attend meeting with corporate clients, involve in sales and marketing.. Provide exceptional customer services to clients/students.. Manage front desk and respond to telephone and in-person requests for information.. Manage daily center operations and maintenance of equipment.. Receive and screen internal and external communications, including email and mail.. Prepare proposals, invoice, and receipts for corporate clients. In-charge of chasing and collecting payments.. Manage social media platforms such as Facebook, Instagram, LinkedIn, Twitter, etc.. Design marketing materials such as posters, flyers, etc. Make videos for social media.. Assist in students' registration, get feedback after the training. Process certification.. Sales coordination. Corporate Meetings. Training Coordination. Show less

United Arab Emirates

Abu Dhabi, United Arab Emirates

. Communicate to Corporate Clients for proposals, follow ups, new offers, meetings, surveys, and after sales service.. Provide exceptional customer service to clients/students. Get feedback after the training. Make sure high customer satisfaction rating.. Book travel arrangements and prepare travel requirements for Instructors. Prepare and monitor invoices and LPOs.. Prepare and send Corporate Proposals to clients. Track and monitor sent proposals, update tracking system on a… Show more . Communicate to Corporate Clients for proposals, follow ups, new offers, meetings, surveys, and after sales service.. Provide exceptional customer service to clients/students. Get feedback after the training. Make sure high customer satisfaction rating.. Book travel arrangements and prepare travel requirements for Instructors. Prepare and monitor invoices and LPOs.. Prepare and send Corporate Proposals to clients. Track and monitor sent proposals, update tracking system on a regular basis.. Send mass mail on a daily basis by using Vertical Response, Outlook, WhatsApp to retail and corporate clients.. Organize and schedule meetings and appointments for CEO and Executive Director. Maintain Calendars.. Assist Clients/Students in exam preparation by reviewing applications, booking mock exams, and assist in the audit process. Handle customer complaints as necessary.. Communicate to new clients and ex-students for customer happiness surveys and after sales service.. Reply to email, telephone or face to face enquiries. Cover the reception desk when required. Carry out administrative duties such as typing, copying, binding, scanning etc. . Assist in business development and sales activities as required.. Assist instructors in creating course materials such as slides, online videos, and PPT presentations.. Assist in recruitment and perform HR activities as necessary. . Perform vendor registration using Vendor Management System such as SAP, Ariba, iSupplier, etc. Show less

Philippines

. Supports company operations by maintaining office systems and supervising staff.. Maintains office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions.. Keeps management informed by reviewing and analyzing special reports; summarizing information. Maintains office staff by recruiting, selecting, orienting, and… Show more . Supports company operations by maintaining office systems and supervising staff.. Maintains office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions.. Keeps management informed by reviewing and analyzing special reports; summarizing information. Maintains office staff by recruiting, selecting, orienting, and training employees.. Maintains office staff job results by coaching, counseling, and disciplining employees, and planning, monitoring, and appraising job results. Show less

Makati City

• Manage emails, calls, and documentation. Ensure that every Customer’s inquiry is prioritized and answered. Disseminate clear and accurate information to every department.• Answer and direct incoming calls. Transfer calls to respective department if necessary.• Screen inquiry to determine if they are qualified to speak with an admissions advisor and determine the type of advisor needed.• Call prospective students who have requested information about the university, provide… Show more • Manage emails, calls, and documentation. Ensure that every Customer’s inquiry is prioritized and answered. Disseminate clear and accurate information to every department.• Answer and direct incoming calls. Transfer calls to respective department if necessary.• Screen inquiry to determine if they are qualified to speak with an admissions advisor and determine the type of advisor needed.• Call prospective students who have requested information about the university, provide information and ask questions as necessary. Persuade the students to pursue their Education with CEC.• Successfully transfer students to a live admissions advisor. Disposition leads as necessary.• Document every transaction properly and accurately. Adhere to company rules and procedures. Show less

Makati City

• Give loan information to customers who requested information via telephone, chat, and email. • Perform customer verification and set up new customer accounts, collect repayments, provide loan details such as APR, interest rate, monthly payment, repayment schedule, etc.• Navigate state of the art financial software to access customer’s information, process payments and other intricate transactions.• Direct requests and unresolved issues to the designated resource. Transfer inquiry… Show more • Give loan information to customers who requested information via telephone, chat, and email. • Perform customer verification and set up new customer accounts, collect repayments, provide loan details such as APR, interest rate, monthly payment, repayment schedule, etc.• Navigate state of the art financial software to access customer’s information, process payments and other intricate transactions.• Direct requests and unresolved issues to the designated resource. Transfer inquiry to a Manager or Supervisor if necessary. • Train and manage newcomers and evaluate everyday performance. Assist in difficult situations such as customer complaints, and complex payment/collections process. • Communicate and coordinate with internal and external departments. Attend meetings/conferences with colleagues in Manila and the UK (via conference call). • Attend weekly meetings with Quality Assurance Department to evaluate individual performance, accuracy, and work ethics. • Document every transaction properly and accurately.• Answer incoming calls and provide telephone numbers for United Kingdom market.• Provide significant information about business listings. (e.g. Opening hours, services offered, etc.)• Provide enhance services readily available for people in the UK. (e.g. Train times, cinema times, etc.)• Supply phone numbers for Orange, T-Mobile, Vodafone, and Conduit customers through phone calls, email, text. Exhaust all possible resources to ensure 100 percent accuracy.• Manage a group of people (mini-team) as assigned by the Super visor to increase productivity, competency, accuracy, and to achieve individual goals as well as organizational goals. • Communicate and coordinate with internal departments. Direct requests and unresolved issues to the designated resource. Transfer inquiry to a Manager or Supervisor if necessary. • Record details of inquiries, comments and complaints. Meet the standard requirements and metrics set by the QA Department. Show less

Bulacan, Ph

• Provide quality customer service (business, residential) to local market in the Philippines.• Answer and direct incoming calls. Ensure 100 percent accuracy.• Communicate and coordinate with internal departments. Direct requests and unresolved issues to the designated resource. Transfer inquiry to a Manager or Supervisor if necessary. • Record details of inquiries, comments and complaints. Meet the standard requirements and metrics set by the Quality Assurance Department… Show more • Provide quality customer service (business, residential) to local market in the Philippines.• Answer and direct incoming calls. Ensure 100 percent accuracy.• Communicate and coordinate with internal departments. Direct requests and unresolved issues to the designated resource. Transfer inquiry to a Manager or Supervisor if necessary. • Record details of inquiries, comments and complaints. Meet the standard requirements and metrics set by the Quality Assurance Department. • Attend weekly evaluation done by the Supervisor and Quality Assurance Department. Adhere to company rules and procedures.• Take part in company seminars and conferences to further enhance our customer service skills. Show less

Makati, Ph

• . Responsible for resolving customer requests, questions, and needs. Ensure the best use of resources to accomplish tasks and to satisfy the needs and wants of customers.• Process airline reservations, re-issue, ticket quotations, payments.• Communicate and coordinate with the company’s internal and external departments. Direct requests and unresolved issues to the designated resource. Transfer inquiry to a Manager or Supervisor if necessary. • Coordinate with other airline… Show more • . Responsible for resolving customer requests, questions, and needs. Ensure the best use of resources to accomplish tasks and to satisfy the needs and wants of customers.• Process airline reservations, re-issue, ticket quotations, payments.• Communicate and coordinate with the company’s internal and external departments. Direct requests and unresolved issues to the designated resource. Transfer inquiry to a Manager or Supervisor if necessary. • Coordinate with other airline companies in case of emergencies and crises. • Attend weekly evaluation done by the Supervisor and Quality Assurance Department• Record details of inquiries, comments and complaints. Meet the standard requirements and metrics set by the Quality Assurance Department.• Take part in company seminars and conferences to further enhance our customer service skills.• Adhere to company rules and procedures. Show less

Digital Marketing

Teacher Certificate Program, Education

Bachelor'S Degree, Business/Commerce, General

Ms Office Professional

Project Management Professional

Certified Caregiver, Health And Wellness, General

Teacher Certificate Program