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@serenaandlily.com
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Dana Stern is listed as Customer Focused Client Services Manager|Customer Experience Enthusiast with 6+ Years' Experience in Retail|Highly Successful in the Art of Customer Escalations| Customer Relationship Management (CRM)|Customer Retention at Serena & Lily, a company with 252 employees, based in Oakland, California, United States. AeroLeads shows a work email signal at serenaandlily.com and a matched LinkedIn profile for Dana Stern.
Dana Stern previously worked as Client Services Manager at Serena & Lily and Customer Care Lead at Serena & Lily. Dana Stern holds Bachelor'S Degree, Communication And Media Studies from Boston University.
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AeroLeads found 1 current-domain work email signal for Dana Stern. Compare company email patterns before reaching out.
At Serena & Lily, my focus as Client Services Manager extends beyond traditional service roles. We've crafted a client experience that's as bespoke as our products, highlighted by a Platinum Program that I lead, ensuring that our most valued clients receive nothing short of excellence. Coaching a dedicated team and collaborating across departments are just two facets of my role where attention to detail and vendor relations play a key role in harmonizing operations and design.My tenure includes managing escalated customer issues effectively, often acting as a point of contact for the entire organization. Our team's efforts have bolstered Serena & Lily's online reputation, thanks to a strategy that tracks and utilizes client feedback to elevate our service. The mission is clear: advocate for our clients and forge enduring bonds that translate into sustained loyalty and retention.
Listed skills include Styling, Event Management, Management, Coaching, and 1 others.
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A career timeline built from the work history available for this profile.
United States
Lead the VIP team (Client Services Platinum Program) to ensure best-in-class customer experience for high value clients and coach/develop direct reports.Collaborate effectively across departments to achieve common client experience goals (operations and design shops)Work closely with Design Shops and upper management on client escalations to solve complex.
Sausalito, California, United States
Managed 13 person team of customer service associates within a Customer Care Team of approximately 85.Oversaw VIP team (now called Client Services Platinum Program) and worked closely with design shops and operations to ensure a seamless customer experience for high profile clients (this included consolidated deliveries, trouble shooting inventory.
San Francisco Bay Area
Managed the day to day responsibilities of 5 Customer Experience Associates via 4 channels (email, chat, text and phone) using Kustomer and NetSuiteSustained a personal 98% customer satisfaction across all channelsPartnered cross-functionally with the Operations Team and Retail TeamsImplemented new daily team schedule to best serve customers
Oakland, California
Trained in client systems (Kustomer, NetSuite, Adyen) to answer daily customer tickets (approximately 30-50 customer interactions per day)Troubleshooted resolutions for high touch customers Partnered with Operations Team regarding inventory availability and new inventory allocation
San Francisco Bay Area
Responsible for building out new styling service called the Goody BoxInterviewed and hired 6-person styling teamCreated new stylist training guidelinesCoached new stylists on fit, style, customer requests and new styling platformInstrumental in creating on-line styling profile
San Francisco Bay Area
June 2015 - May 2017 Lead StylistManaged a team of 50 remote stylists including recruiting, coaching, development, addressing under-performing stylists, and team communications Interfaced with cross-functional teams across the company Presented materials at 5 new stylist trainingsMarch 2014 to May 2015 StylistStyled 100 clients per week using the Stitch.
Berkeley, CA
Managed law conferences for sponsors, law firms and alumniStaff lead for attendee registration and communicationAssisted with event website design and updates
Berkeley, CA
Managed events for high-profile donors including lectures, Board of Advisors meetings and dinnersResponsible for all event logistics, guest invites/communication, VIP support and program materialsLed venue selections and work closely with venue staffStaff lead for event promotion, both on and off-campus
Berkeley
Managed executive education programs for international and domestic clientsWorked with business school faculty on program contentResponsible for program logistics, faculty contracts and program materialsEstablished and managed program websites
Other employees you can reach at serenaandlily.com. View company contacts for 252 employees →
Annysia Diaz
Colleague at Serena & Lily
San Francisco Bay Area, United States
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SL
Sonia Lara
Colleague at Serena & Lily
Costa Mesa, California, United States, United States
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MM
Michelle Molnar
Colleague at Serena & Lily
Fort Lauderdale, Florida, United States, United States
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MC
Michael Causey
Colleague at Serena & Lily
Greater Savannah Area, United States
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KM
Kayla Mathews
Colleague at Serena & Lily
Ellabell, Georgia, United States, United States
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EP
Evelyn Perez-Mendoza
Colleague at Serena & Lily
Lancaster, California, United States, United States
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MF
Margaret Fuchs
Colleague at Serena & Lily
Bloomingdale, Illinois, United States, United States
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VW
Valentine Waweru
Colleague at Serena & Lily
Nairobi County, Kenya, Kenya
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JC
Julie C.
Colleague at Serena & Lily
United States, United States
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EB
Estefania Benitez Acosta
Colleague at Serena & Lily
Sunnyvale, California, United States, United States
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Quick answers generated from the profile data available on this page.
Dana Stern works for Serena & Lily.
Dana Stern is listed as Customer Focused Client Services Manager|Customer Experience Enthusiast with 6+ Years' Experience in Retail|Highly Successful in the Art of Customer Escalations| Customer Relationship Management (CRM)|Customer Retention at Serena & Lily.
AeroLeads has found 1 work email signal at @serenaandlily.com for Dana Stern at Serena & Lily.
Dana Stern is based in Oakland, California, United States while working with Serena & Lily.
Dana Stern has worked for Serena & Lily, Cuyana, Thredup, Stitch Fix, and University Of California, Berkeley - School Of Law.
Dana Stern's colleagues at Serena & Lily include Annysia Diaz, Sonia Lara, Michelle Molnar, Michael Causey, and Kayla Mathews.
You can use AeroLeads to view verified contact signals for Dana Stern at Serena & Lily, including work email, phone, and LinkedIn data when available.
Dana Stern holds Bachelor'S Degree, Communication And Media Studies from Boston University.
Dana Stern is listed with skills including Styling, Event Management, Management, Coaching, and Client Styling.
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