Mcduffie Dana Email & Phone Number

Indianapolis, In, Us

Indiana, United States

I create social media content. I manage social media pages.

Creates and manages content for Contract Response Documents, Job Aids, and Work Instructions to ensure the content is up to date and consistent with guidelines.Administers benefit programs.Manages associate data including auditing.Compiles statistics used to evaluate benefits strategy.Communicates with associates to clarify the policy, eligibility criteria, and other program elements.

• Serve as administrator and primary owner of all content residing in Knowledge Management tools Coordinate updates to Knowledge Management collateral as a result of business process and technology changes; Manage regular reviews of Knowledge Management collateral to ensure accuracy and completeness of information; Post updated content to correct location to publish to tool users.• Perform Level 2 Customer Service Support on Knowledge Management Tools Services; successfully handle most non-routine issues, escalate issues that cannot be resolved to management.• Plan and organize work so the Service Level Agreement objectives are realized; Contributes ideas and actions towards the continuous improvement of Knowledge Management related processes within area of influence.• Understand and apply Knowledge Management processes, policies, procedures and internal control standards.• Coordinates training and performs system administration functions for training programs.• Coordinates the scheduling, tracking and administration of learning programs and events.• Assists with researching, analyzing, and recommending and developing education and training materials. Serves as learning and training resource for the learning management and/or survey systems and provides leadership and support to the technical user community.• Coordinates and maintains the competency and curriculum libraries.• Creates and manages content for Contract Response Documents, Job Aids, and Work Instructions to ensure the content is up to date and consistent with guidelines.

• Proactively manage Spot Buys in accordance with internal control standards and procurement policies, procedures and processes|.• Instigate competitive bidding, spot buy negotiations, and supplier management for requested inventory.• Monitor spot buying activity in order to identify opportunities to incorporate spot buying into future strategic sourcing plans.• Provide Level 2 customer service support for health ministries and their Associates resolving any issues or errors; successfully handle most non-routine issues, escalate issues that cannot be resolved to management.• Plan and organize work so the Service Level Agreement objectives are realized; Contributes ideas and actions towards the continuous improvement of P-Card related processes within area of influence.• Proactively execute end-to-end spot buy (tactical sourcing) activities the day-to-day activities and transactions, ensuring fewer errors while also driving higher compliance and savings realizations. Provide exceptional customer service to Ascension Health Associates and others, responding to inquiries and request and resolving issues accordingly.

• Assists with hiring and trains all staff.• Investigates and resolves customer inquiries/complaints in an empathetic manner.• Adheres to all confidentiality requirements at all times.• Assumes ownership over team productivity and managed work flow to meet or exceed quality service goals.• Identifies individual development needs with appropriate training.• Fosters an environment that encourages continual process improvements.• Maintains up-to-date knowledge of products and services changes.• Manages work flow to exceed quality service goals.• Initiates operations improvements to improve overall call center productivity.• Researches and resolves accounts payable discrepancies.• Shadows employees to determine an accurate description of the duties and skills required for each position.• Acts as the liaison between employees and insurance carriers to resolve problems and clarify benefits.• Manages the employee rewards programs.• Evaluates the effectiveness of training programs then recommends improvements to upper management.• Trains staff during demonstrations, meetings, conferences and workshops.• Leads daily, weekly and monthly coaching, counseling and feedback sessions.• Reviews and edits all training materials for accuracy and policy compliance.

Assist with health and wellness journeys. I give people the opportunity to look better and feel good. We believe in feeling better from the inside out.

• An effective team leader, who directs, trains and motivates staff to its fullest potential.• Billing for over 50 National Accounts generating over 1.5 million dollars.• Assisted with implementing Field Billing and process improvement for CRM and SAP• Participated in Kazien events analyzing and gathering data, developing strategies. • Backlog reporting and exceptions Clean-Up clearing over 50,000.

Master Of Business Administration (Mba), Business Intelligence

Bachelor'S Of Science, Business Management

Associate'S Degree, Office Administration

Business Management