Dana Logsdon-Collins Email and Phone Number

Lead execution of the learning technology strategy and establish governance over the Learning Management System, communications, analytics, system administration, and quality assurance. Establishing a long-term vision of how employees consume learning within the organization. Additional responsibilities include, curriculum and training program design, system administrator training facilitation, process improvement, and best practice implementation.

Our team manages and supports the global learning management system (Saba Cloud) for approx. 850,000 active users, 135+ countries with 40 languages, and average course completions totaling 1.8+ million per month. I lead and coach this dedicated team that is focused on process improvement, strategic intent, and creation and support of a vast learning and hiring ecosystem. We support our 3 iconic brands, Pizza Hut, KFC, and Taco Bell by providing exclusive training for our over 90+ global system administrators.

As functional project lead I will be working with our global training teams, core project team, corporate IT, and vendors to support the implementation of the Saba Cloud Learning Management System (LMS).

Leading strategy and building relationships across our Brands and Yum! teams.• Influence and drive strategic direction set by senior managers • Act as an internal consultant to the business by gathering, organizing and verifying concerns, outlining proposed solutions, estimating the impact on time, labor and financial resources and articulating the business ramifications in both the current and planned environments• Define business strategy/overall system(s) roadmap• Provide guidance to brands on system capabilities, changes, issues • Identify, assess and solve complex business problems for area of responsibility, where analysis of situations or data requires an in-depth evaluation of variable factors.• Build HR Technology people capability within Brand• Partner with system owners to implement tools• Provide functional business process solutions• Provide support to testing and training activities• Assist with developing detailed project plans• Ensure the proper creation and execution of a set of processes, governance, policies, standards and tools that consistently defines and manages the master data of the HR Technology tools

The key duties for this role include:Provide support and build know-how on all Learning Technology toolsProvide support to the brands/business units globally in implementation.JOB FUNCTIONS:Build Know How Conduct know-how building sessions on various learning technologies tools including, but not limited to: Learning Management System, Centra virtual classroom, Learning Content Management System and Testcraft; Support brands/business units with content/curriculum strategy and implementation; Respond to client questions regarding tools; Partner with content developers globally ;Provide feedback on best practices/alternative options for content development. Partner with brands/business units on content standards. Collaborate with brands/business units on integration topics (AICC and SCORM).QA and Testing Collaborate with technical teams to understand and test customizations, configurations and integrations. Test changes to business processes or system configuration; Assist with troubleshooting course content and system issues and case submission to vendor; Communicate resolution to issues; Support application upgrades; Communicate updates and changes to system/tools and processes;Testcraft- Manage the system administration, account set up, vendor relations, building know-how, and assist with special projects related to assessment and survey software.Lead Projects Lead projects related to new technologies and how they can be integrated into the restaurants and support centers, support brands/business units/functional departments on special projects related to content development or implementation.

•Creation of interactive e-learning courses for publication in the Saba (LMS) and web. Interactivity includes quiz questions, games, roll overs, drag & drop, etc.•Project management including project initiation, research, writing, SME interaction, storyboarding, cost analysis, design, and production into Saba.•Recorded existing web based training modules into Camtasia and uploaded to WebEx and Adobe Connect for availability to external clients.

•Creation of e-learning courses for web based and blended learning for internal and external clients such as TRICARE Management Activity and Active Duty U.S. Military.•Facilitate training for Department of Defense personnel, Military, and internal clients.•Contribute to company-wide training initiatives such as compliance, ethics, orientation, and harassment awareness.•Web page development and monthly maintenance of approximately 200+ Intranet pages.•Project manager, editor, writer, tester, and designer on various topics including clinical education, customer service, technical applications, assessments, scripts and web based training.•SharePoint Administrator.•Responsible for uploading and maintaining content housed in the KMS/KMX LMS.•Work with SMEs, Leadership, and Clients to determine course objectives, storyboard, Alpha and Beta testing, and timeline development.•Graphic enhancement, animation creation and audio editing.

•Managed Designers and Facilitators (27 total) in multiple locations across the U.S.•Project Management and development of educational initiatives for call center representatives.•Achieve Global Certified Instructor. •Storyboarding, editing, animation and web based character creation.•Audio and video production, scripting, recording and editing.•Converted instructor led courses into web based tutorials and blended learning modules.

•Conducted needs assessments, interviews with customers and internal clients, and researched current processes to determine effectiveness, quality, and ROI.•Compiled data obtained from Help Desk calls and relayed information to upper management weekly.•Created improvement plans, developed new processes to save money, time, and improve quality.•Implemented new processes and facilitated training with management and call center associates.•Researched, wrote, designed, and tested training aids, desk reference manuals, and online reference tutorials.•Acted as Liaison between store personnel and corporate office staff.•Managed a staff of twelve Help Desk Representatives.