• Assist and train end users with the Encompass Software.• Assist with writing Business Requirement Documents for Mortgage Technology Projects • Participate in project planning and overall maintenance of the Encompass platform.• Simple Nexus Administrator• Responded to help requests, assisted with projects that required vendor involvement, researching and assisting with compliance issues that relate to use of the LOS, administering various elements of the LOS, performed basic user training, and communicating changes to users in an appropriate manner. • Managed LOS support needs. Responded to all support requests timely, thoroughly, and appropriately. Involved appropriate additional parties when needed. • Worked with managers and personnel to identify and articulate business requirements, translated to functional requirements for necessary fixes, changes, and/or enhancements, and worked with the LOS vendor and associated support vendors, to develop and implement changes to business requirements. • Supported management reporting needs by building and maintaining appropriate reports and communicating issues to managers when needed. • Communicated changes to managers and users in a targeted and appropriate manner. • Researched issues that arose to identify root causes and recommended improvements.• Developed a documentation base of features and functionality within the system as they applied to company workflow. • Tested upgrades and changes prior to implementing in their live “production” system, coordinated user testing when needed. • Responded to LOS support issues.• Assisted with Identity and Access Management for various software and hardware used within the company.

• Assist and train end users with the Encompass Software.• Assist with writing Business Requirement Documents for Mortgage Technology Projects • Participate in project planning and overall maintenance of the Encompass platform.• Simple Nexus Administrator• Responded to help requests, assisted with projects that required vendor involvement, researching and assisting with compliance issues that relate to use of the LOS, administering various elements of the LOS, performed basic user training, and communicating changes to users in an appropriate manner. • Managed LOS support needs. Responded to all support requests timely, thoroughly, and appropriately. Involved appropriate additional parties when needed. Identified efficiencies that could be gained through adjusted procedures or system modifications and made recommendations to LOS Support Manager or IT Management as appropriate. • Worked with managers and personnel to identify and articulate business requirements, translated to functional requirements for necessary fixes, changes, and/or enhancements, and worked with the LOS vendor and associated support vendors, to develop and implement changes to business requirements. • Supported management reporting needs by building and maintaining appropriate reports and communicating issues to managers when needed. • Communicated changes to managers and users in a targeted and appropriate manner. • Researched issues that arose to identify root causes and recommended improvements.• Developed a documentation base of features and functionality within the system as they applied to company workflow. • Tested upgrades and changes prior to implementing in their live “production” system, coordinated user testing when needed. • Responded to LOS support issues.• Assisted with Identity and Access Management for various software and hardware used within the company.

• Assist and train end users with the Encompass Software.• Assist with writing Business Requirement Documents for Mortgage Technology Projects • Participate in project planning and overall maintenance of the Encompass platform.• Simple Nexus Administrator• Responded to help requests, assisted with projects that required vendor involvement, researching and assisting with compliance issues that relate to use of the LOS, administering various elements of the LOS, performed basic user training, and communicating changes to users in an appropriate manner. • Managed LOS support needs. Responded to all support requests timely, thoroughly, and appropriately. Involved appropriate additional parties when needed. Identified efficiencies that could be gained through adjusted procedures or system modifications and made recommendations to LOS Support Manager or IT Management as appropriate. • Worked with managers and personnel to identify and articulate business requirements, translated to functional requirements for necessary fixes, changes, and/or enhancements, and worked with the LOS vendor and associated support vendors, to develop and implement changes to business requirements. • Supported management reporting needs by building and maintaining appropriate reports and communicating issues to managers when needed. • Communicated changes to managers and users in a targeted and appropriate manner. • Researched issues that arose to identify root causes and recommended improvements.• Developed a documentation base of features and functionality within the system as they applied to company workflow. • Tested upgrades and changes prior to implementing in their live “production” system, coordinated user testing when needed. • Responded to LOS support issues.• Assisted with Identity and Access Management for various software and hardware used within the company.

• Assist and train end users with the Encompass Software.• Assist with writing Business Requirement Documents for Mortgage Technology Projects • Participate in project planning and overall maintenance of the Encompass platform.• Simple Nexus Administrator• Responded to help requests, assisted with projects that required vendor involvement, researching and assisting with compliance issues that relate to use of the LOS, administering various elements of the LOS, performed basic user training, and communicating changes to users in an appropriate manner. • Managed LOS support needs. Responded to all support requests timely, thoroughly, and appropriately. Involved appropriate additional parties when needed. Identified efficiencies that could be gained through adjusted procedures or system modifications and made recommendations to LOS Support Manager or IT Management as appropriate. • Worked with managers and personnel to identify and articulate business requirements, translated to functional requirements for necessary fixes, changes, and/or enhancements, and worked with the LOS vendor and associated support vendors, to develop and implement changes to business requirements. • Supported management reporting needs by building and maintaining appropriate reports and communicating issues to managers when needed. • Communicated changes to managers and users in a targeted and appropriate manner. • Researched issues that arose to identify root causes and recommended improvements.• Developed a documentation base of features and functionality within the system as they applied to company workflow. • Tested upgrades and changes prior to implementing in their live “production” system, coordinated user testing when needed. • Responded to LOS support issues.• Assisted with Identity and Access Management for various software and hardware used within the company.

• Assist and train end users with the Encompass Software.• Assist with writing Business Requirement Documents for Mortgage Technology Projects • Participate in project planning and overall maintenance of the Encompass platform.• Simple Nexus Administrator• Responded to help requests, assisted with projects that required vendor involvement, researching and assisting with compliance issues that relate to use of the LOS, administering various elements of the LOS, performed basic user training, and communicating changes to users in an appropriate manner. • Managed LOS support needs. Responded to all support requests timely, thoroughly, and appropriately. Involved appropriate additional parties when needed. Identified efficiencies that could be gained through adjusted procedures or system modifications and made recommendations to LOS Support Manager or IT Management as appropriate. • Worked with managers and personnel to identify and articulate business requirements, translated to functional requirements for necessary fixes, changes, and/or enhancements, and worked with the LOS vendor and associated support vendors, to develop and implement changes to business requirements. • Supported management reporting needs by building and maintaining appropriate reports and communicating issues to managers when needed. • Communicated changes to managers and users in a targeted and appropriate manner. • Researched issues that arose to identify root causes and recommended improvements.• Developed a documentation base of features and functionality within the system as they applied to company workflow. • Tested upgrades and changes prior to implementing in their live “production” system, coordinated user testing when needed. • Responded to LOS support issues.• Assisted with Identity and Access Management for various software and hardware used within the company.

• Assist and train end users with the Encompass Software.• Assist with writing Business Requirement Documents for Mortgage Technology Projects • Participate in project planning and overall maintenance of the Encompass platform.• Simple Nexus Administrator• Responded to help requests, assisted with projects that required vendor involvement, researching and assisting with compliance issues that relate to use of the LOS, administering various elements of the LOS, performed basic user training, and communicating changes to users in an appropriate manner. • Managed LOS support needs. Responded to all support requests timely, thoroughly, and appropriately. Involved appropriate additional parties when needed. Identified efficiencies that could be gained through adjusted procedures or system modifications and made recommendations to LOS Support Manager or IT Management as appropriate. • Worked with managers and personnel to identify and articulate business requirements, translated to functional requirements for necessary fixes, changes, and/or enhancements, and worked with the LOS vendor and associated support vendors, to develop and implement changes to business requirements. • Supported management reporting needs by building and maintaining appropriate reports and communicating issues to managers when needed. • Communicated changes to managers and users in a targeted and appropriate manner. • Researched issues that arose to identify root causes and recommended improvements.• Developed a documentation base of features and functionality within the system as they applied to company workflow. • Tested upgrades and changes prior to implementing in their live “production” system, coordinated user testing when needed. • Responded to LOS support issues.• Assisted with Identity and Access Management for various software and hardware used within the company.

• Assist and train end users with the Encompass Software.• Assist with writing Business Requirement Documents for Mortgage Technology Projects • Participate in project planning and overall maintenance of the Encompass platform.• Simple Nexus Administrator• Responded to help requests, assisted with projects that required vendor involvement, researching and assisting with compliance issues that relate to use of the LOS, administering various elements of the LOS, performed basic user training, and communicating changes to users in an appropriate manner. • Managed LOS support needs. Responded to all support requests timely, thoroughly, and appropriately. Involved appropriate additional parties when needed. Identified efficiencies that could be gained through adjusted procedures or system modifications and made recommendations to LOS Support Manager or IT Management as appropriate. • Worked with managers and personnel to identify and articulate business requirements, translated to functional requirements for necessary fixes, changes, and/or enhancements, and worked with the LOS vendor and associated support vendors, to develop and implement changes to business requirements. • Supported management reporting needs by building and maintaining appropriate reports and communicating issues to managers when needed. • Communicated changes to managers and users in a targeted and appropriate manner. • Researched issues that arose to identify root causes and recommended improvements.• Developed a documentation base of features and functionality within the system as they applied to company workflow. • Tested upgrades and changes prior to implementing in their live “production” system, coordinated user testing when needed. • Responded to LOS support issues.• Assisted with Identity and Access Management for various software and hardware used within the company.

Assist and train end users with Saashr Software over the phone.Project Planning and implementation of new clients to using the timekeeping software. Write custom input documentation for training and for implementation purposes. Assisted with Identity and Access Management for various software and hardware used within the company.

• Assist and train end users with the Encompass Software.• Assist with writing Business Requirement Documents for Mortgage Technology Projects • Participate in project planning and overall maintenance of the Encompass platform.• Simple Nexus Administrator• Responded to help requests, assisted with projects that required vendor involvement, researching and assisting with compliance issues that relate to use of the LOS, administering various elements of the LOS, performed basic user training, and communicating changes to users in an appropriate manner. • Managed LOS support needs. Responded to all support requests timely, thoroughly, and appropriately. Involved appropriate additional parties when needed. Identified efficiencies that could be gained through adjusted procedures or system modifications and made recommendations to LOS Support Manager or IT Management as appropriate. • Worked with managers and personnel to identify and articulate business requirements, translated to functional requirements for necessary fixes, changes, and/or enhancements, and worked with the LOS vendor and associated support vendors, to develop and implement changes to business requirements. • Supported management reporting needs by building and maintaining appropriate reports and communicating issues to managers when needed. • Communicated changes to managers and users in a targeted and appropriate manner. • Researched issues that arose to identify root causes and recommended improvements.• Developed a documentation base of features and functionality within the system as they applied to company workflow. • Tested upgrades and changes prior to implementing in their live “production” system, coordinated user testing when needed. • Responded to LOS support issues.• Assisted with Identity and Access Management for various software and hardware used within the company.Project Planning and Encompass consulting for Admins and end users.

• Assist and train end users with the Encompass Software.• Assist with writing Business Requirement Documents for Mortgage Technology Projects • Participate in project planning and overall maintenance of the Encompass platform.• Simple Nexus Administrator• Responded to help requests, assisted with projects that required vendor involvement, researching and assisting with compliance issues that relate to use of the LOS, administering various elements of the LOS, performed basic user training, and communicating changes to users in an appropriate manner. • Managed LOS support needs. Responded to all support requests timely, thoroughly, and appropriately. Involved appropriate additional parties when needed. Identified efficiencies that could be gained through adjusted procedures or system modifications and made recommendations to LOS Support Manager or IT Management as appropriate. • Worked with managers and personnel to identify and articulate business requirements, translated to functional requirements for necessary fixes, changes, and/or enhancements, and worked with the LOS vendor and associated support vendors, to develop and implement changes to business requirements. • Supported management reporting needs by building and maintaining appropriate reports and communicating issues to managers when needed. • Communicated changes to managers and users in a targeted and appropriate manner. • Researched issues that arose to identify root causes and recommended improvements.• Developed a documentation base of features and functionality within the system as they applied to company workflow. • Tested upgrades and changes prior to implementing in their live “production” system, coordinated user testing when needed. • Responded to LOS support issues.• Assisted with Identity and Access Management for various software and hardware used within the company.