Dana Michaud, Phr, Shrm-Cp Email and Phone Number

* Works closely with business leaders across multiple functions and locations to develop a constructive, high-performance culture. Creates synergies and consistency within the business. * Supports and champions organizational change and consults with business leaders on change management strategies, including right-sizing initiatives and acquisitions. * Serves as the subject matter expert on employee relations and investigations, identifying trends in labor relations issues across the business. Built and delivered a robust Employee Relations & Investigations training course and supporting materials for HRBPs to ensure consistency and framework for defensible investigations.* Nominated for company-wide award due to commitment and community philanthropy; peer nominated for department Standing Ovation award for integrity, passion for teamwork, customer service and problem solving.

Strategic partner providing human capital support, aligning with key priorities of the business. Manages the activities involved in the development and administration of human resources policies, programs and systems in support of department and corporate goals and objectives. Directly support complex organizational clients/departments and initiatives.

Provided service and quality control oversight to all branches and departments by ensuring accuracy and efficiency in Human Resources. Supported branch & department team members with questions on employee relations issues. * Monitored employment legislative initiatives, anticipate the effects of impending legislation on the organization, and develop action plans for timely compliance.* Ensured compliance with all employment-related laws and regulations, including internal and external audits, workers compensation, safety and ergonomic matters. * Provided support to 30+ bank branches and various departments in areas of employee relations, leaves of absence management and evolving changes in legislature due to global pandemic.* Coached and mentored HR Generalist and Recruiting Specialist to support the operations of Human Resources and Recruiting departments.

Partnered with Senior Leadership on strategic planning and provided guidance on corrective actions, development plans, and employee terminations. Lead HR staff, drove and implemented employee engagement initiatives. Lead employee relation investigations including harassment and ethics complaints. Administered and advised leaders regarding legal and regulatory compliance of FMLA, ADA, FLSA, EEO, OSHA, etc. Benefits administration, management of employee-focused policies, new employee on-boarding, and employee engagement and relations.*Key member of successful launch of a new fulfillment center, on-boarding 120+ warehouse associates and members of leadership to integrate them into the culture and core values of the company*Served as Project Manager on a Process Improvement Objectives and Key Results team, which drove initiatives creating consistency throughout the facilities and network.

Acted as a strategic partner with management teams to ensure execution of business strategies. Provided technical expertise as it related to HR functions, positively impacted employee commitment and acted as a change consultant to support company mission, values and initiatives. Advised client groups in coaching, employee development, compensation and interpretation of HR policies and procedures. Maintained effective communication with management and employees to ensure employee relations issues were identified and effectively addressed. * Collaborated with maintenance leadership to develop and initiate a Maintenance Apprenticeship Program to build bench strength of crucial maintenance positions, resulting in placement of three (3) maintenance technicians in full-time mechanic roles within an 18-month period.* Maintained effective communication with management and employees to ensure employee relations issues are identified and effectively addressed in a timely and confidential manner.* Conducted 9-Box Succession planning to identify future potential leaders and individuals who required further career coaching and development.* Executed employee satisfaction survey, producing a 99% participation rate in region. Delivered department-specific results to key leaders to drive results and ongoing communication on yearly plan. * Championed for employee engagement, recognition and development programs, including a Personal Accountability Program piloted in the region.

Established a valuable consultative role within the organization. Served as HR representative performing professional level activities in functions such as recruitment, performance management, benefits, compensation, training, employee relations, policies & procedures and related areas. Provided training in the areas of leadership and management, supervisory basics, business skills, communications, as well as onboarding, regulatory training and performance management. *Selected to serve on a task team for an organizational initiative to implement and execute a new performance management program, focusing on coaching and communication to promote employee development. * Acted as a trusted partner and provided employee relations support for client groups varying from sales, bottling operations, hospitality, supply chain management and planning, and maintenance personnel.

Anticipated talent needs and addressed through proactive and effective recruiting, staffing and training. Motivated and retained existing talent by anticipating human resource issues through consistent and effective application of policies, management practices and legal requirements. Administered all facets of the employee health and welfare programs. Supervised, counseled and served as a resource to staff on Human Resource related issues. Guided management with employee relation and labor law issues, including all state and federal employment law.* Selected out of 12 HR Managers in the district to serve as a ‘Change Agent’ for a company-wide initiative to train and motivate staff with corporate Business Model Releases (BMR).*Facilitated monthly Focus and VOICE group meetings with store employees to improve communication and increase employee engagement. *Produced monthly Good Faith Efforts (GFE) log to build relationships with the community and external organizations.