Dana Michelle Ray Email & Phone Number

Greater Nashville Area, Tn

*Design TWRA website, http://www.tn.gov/twra using information architecture best practices and adhering to ADA compliance. We are coding dynamic content for various agency web sites to meet the project goals set by the governing board members. *Continually create and edit graphics and photos for inclusion in website designs, using Adobe Creative Suite.*Redesigned and implemented new agency intranet within a 6 month project deadline, using css/html/javascript. *Created various landing pages for specific marketing campaigns, digital, email and print ads.*Troubleshoot and solve web site issues in a timely manner. Proactively monitor site usage, reviews web site statistics and usage and created reports for communicating with management. *Establishes agency goals for future web site development and maintenance based on the Agency's Web Strategy. Reads and interprets state technology policies in order to communicate the meaning of them and lead others in this effort. *Lead internal CMS Team meetings, setting Agenda for upcoming website projects.*Created and implemented monthly analytic report on website data. I provide specific user and technical training on CMS and digital marketing and web UI/UX best practices.*Communicates with outside organizations and other state departments, and ensures that all information is passed to supervisors, peers, and others in a way that is easy to understand and follow.

Murfressboro Tennessee

• I spearheaded all marketing and administrative operations. I researched and implemented systems for: marketing, incoming and outgoing lead generation, sales procedures and support documentation for sales. I implemented coordination between sales, installation and follow-up customer service teams. We doubled our annual gross profit within two years after initial business purchase.• I designed and implemented eye-catching marketing material such as business cards, phonebook ads, newspaper ads, T-shirts, billboards, flyers all supporting a mobile friendly company website with related social media channels. • I applied significant technical savvy to effectively set-up and maintain all office and field equipment. • I had extensive customer service and sales responsibilities as well. My responsibilities included project management of installations. Responding to calls, incoming emails, website and social media leads. I also placed follow up phone calls and responded to customer concerns during and after installation.• I processed all accounts receivables and payables, balancing and reconciliation of accounts weekly and/or monthly, processing outstanding job invoices weekly, making bank deposits, and placing outstanding job invoice collection phone calls.• I processed the weekly payroll, (including any certified payroll documentation) processing all child support and tax payments.• I processed all monthly and weekly payroll tax deposits, quarterly reports, yearly tax reports and worked alongside the accountants to fulfill all tax requirements. I was responsible for adhering to all state and local business licensing requirements.

Lynchburg Tn

Webmaster / IT Technician for Smyrna Campus (2008-2009)Involved with design and implementation of campus website. (not the current design) Updated website. Assisted faculty and staff with webpages. Facilitated one-on-one and classroom instruction in website design and implementation. Implemented and managed new campus forum and catalog CMS. Responsible for IT help desk on Smyrna campus. Interacted with students and staff to solve issues and fulfill request for help. Installed, configured, and maintained 75+ computers, including software updates and installations. Provided computer training (one-on-one) and support to faculty, staff, and students on organizational software and programs in the Microsoft suite. Troubleshot and maintained two distant learning labs equipment and software. Graphic Artist / Webmaster (2007 to 2008)Created broad-scope campus publications such as newsletters, flyers, catalog, schedules, and web-based publications. Maintained/modified existing web pages, created and implemented new web pages. Responsible for keeping departmental budget records and reconciliation of accounts. Deployed Luminus web portal to enhance online information and service delivery. Greeted all incoming guest and answered all incoming phone calls routing to the appropriate personnel. Computer Lab Technician (2002 to 2007)Prepared and delivered software training for faculty and staff in alignment and provided quality technical support. Assisted students inside and outside the classroom, on software and hardware issues. Assisted faculty in creating and implementing online classes. Actively supported webmaster through graphic design and programming in HTML. Troubleshot and proficiently maintained 4 computer labs, distance learning labs, and internal monitoring system. Resourcefully initiated computerization of department documents and certificates, and efficiently handled various office functions.Secretary II (1998 to 2002)

Bs, Management

Activities and Societies: Phi Theta Kappa, Connected TennesseePublic Management Degree

Front-End Web Developer, Website Development

Activities and Societies: https://www.udacity.com/course/front-end-web-developer-nanodegree--nd001Master the skills required to be.

Associate Of Science - As, Business Administration And Management, General, 3.9

Activities and Societies: Phi Theta Kappa