Business Development Manager
Current
Jun 2023 - Present
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Dana Muñoz Email & Phone Number
Business Development Manager | International Market Growth Expert | Customer Success | Customer Experience | Commercial Strategy | Global Expansion | Innovation and Technology
at
TECGRAF AGRO
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Business Development Manager | International Market Growth Expert | Customer Success | Customer Experience | Commercial Strategy | Global Expansion | Innovation and Technology
Location
Rosario, Santa Fe, Argentina
Who is Dana Muñoz? Overview
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Quick answer
Dana Muñoz is listed as Business Development Manager | International Market Growth Expert | Customer Success | Customer Experience | Commercial Strategy | Global Expansion | Innovation and Technology at TECGRAF AGRO, based in Rosario, Santa Fe, Argentina. AeroLeads shows a matched LinkedIn profile for Dana Muñoz.
Dana Muñoz previously worked as Business Development Manager at Tecgraf Agro and Senior Business Development Specialist at Tecgraf Agro. Dana Muñoz holds Ciclo Formativo De Grado Medio, Artificial Intelligence from University Of London.
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TECGRAF AGRO
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Profile bio
About Dana Muñoz
I am an Account Manager and Business Development specialist with a focus on Technology, Software, and FinTech. I have over 4 years of experience working with clients on an international level.I have experience in the areas of Marketing, Sales, Presales, Postsales, and Customer Satisfaction and Retention. My work approach is based on overseeing and leading projects aimed at increasing sales, ensuring the proper functioning of various sales channels, identifying market trends, and fostering customer loyalty.I focus on:👩🏽💻 Strategy and team management.📄 Continuous delivery of results.📈 Maximizing the effectiveness of various sales channels.🤝🏻 Customer loyalty.The platforms I use:Salesforce | Jira | Confluence | Zendesk | Notion | Google Suite | Google Sheets | HubSpot | Meta Ads Manager.I am committed to maintaining brand reputation and customer loyalty at the highest level. I focus on data-driven decision-making to define effective marketing, sales, and pricing strategies that drive growth. Additionally, I develop product and market segmentation plans and drive business development initiatives that directly contribute to the growth and overall success of our partners and clients.
Current workplace
Dana Muñoz's current company
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4 roles
Dana Muñoz work experience
A career timeline built from the work history available for this profile.
Senior Business Development Specialist
Jul 2022 - Jun 2023
Client Engagement Executive
Conduct market research, work with prospects, leads, close sales, and provide support to customers in Argentina, Chile, Mexico, and Uruguay. Through tickets, calls, messages, and emails. Manage and establish long-term relationships with customers, identify user experience issues, and collaborate on projects with the IT and Product team to improve and satisfy customers. Optimize customer service processes, focused on adding value and reducing churn, while maintaining a high-level vision and a successful experience. Work closely on the creation and improvement of new products within the platform, from planning to testing and launching each of the products and applications designed.
Feb 2022 - Jul 2022
Customer Support Specialist
Solve problems or questions that customers have with the platform or about it, help them complete transactions. Provide clear and concise answers, efficiency when solving doubts, kindness and patience with customers, assist customers through emails or calls using Zendesk software for customer service and communication. Approve or disapprove KYC processes for clients who are registering for the first time on the platform. Disable or prevent accounts that were misusing security policies. Analyze improvements based on the feedback received by customers, work together with the Product and Marketing team, to improve metrics and increase the successful customer experience.
Apr 2020 - Apr 2021
2 education records
Dana Muñoz education
Ciclo Formativo De Grado Medio, Artificial Intelligence
Diplomatura, Agronegocios
FAQ
Frequently asked questions about Dana Muñoz
Quick answers generated from the profile data available on this page.
What company does Dana Muñoz work for?
Dana Muñoz works for TECGRAF AGRO.
What is Dana Muñoz's role at TECGRAF AGRO?
Dana Muñoz is listed as Business Development Manager | International Market Growth Expert | Customer Success | Customer Experience | Commercial Strategy | Global Expansion | Innovation and Technology at TECGRAF AGRO.
Where is Dana Muñoz based?
Dana Muñoz is based in Rosario, Santa Fe, Argentina while working with TECGRAF AGRO.
What companies has Dana Muñoz worked for?
Dana Muñoz has worked for Tecgraf Agro, Clicoh, and Paguelofacil.
How can I contact Dana Muñoz?
You can use AeroLeads to view verified contact signals for Dana Muñoz at TECGRAF AGRO, including work email, phone, and LinkedIn data when available.
What schools did Dana Muñoz attend?
Dana Muñoz holds Ciclo Formativo De Grado Medio, Artificial Intelligence from University Of London.
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