Work with various clients to provide consulting, implementation, customization, and development services across a vast array of industries including Telco, Media, Utilities, Fintech and Government.Below are some of the achievements, responsibilities and activities from recent projects.● Completed a major digital transformation for a client in the healthcare space leveraging the Service Cloud with omni-channel, Knowledge and the Experience (Community) cloud with multiple integrations with external systems including the client's SaaS app, NetSuite, Coveo and others via Dell Boomi or direct integration.● Managed the Salesforce team for an organization in the transportation sector to roll out a multi-million dollar highly customized Services Cloud solution that integrates with SAP and other systems including data collection and CTI as part of a massive digital transformation program.● Delivered CPQ solution for a large Telco company for their Data Centers.● Redesigned sales processes to harmonize them across multiple lines of business.● Worked with the client’s teams to upgrade the existing integration solution and adapt it to a more complex subscription model.● Owned technical aspects of multiple force.com implementations, including custom code, systems integrations, 3rd party applications, and AppExchange products.● Architected and delivered an end to end solution for business processes using a multitude of Salesforce clouds.● Program management working with technology teams on the client’s side● Worked closely with external vendors to execute work as per the approved SoW and timelines.● Rescued an extremely complex Data Migration project to migrate billing and subscription information from three key legacy systems into Salesforce by taking a multi-phase approach by line of business with each phase ranging from $3M to $13M monthly revenue migrated subscriptions.● Delivered a customer billing portal using Lightning Components and VisualForce pages.

Managed the IT department and IT projects. Coordinated with external vendors and ISVs to implement new technologies. Negotiated contracts. Provided IT direction and vision that is aligned with Centennial’s culture and strategic goals.● Planned and managed servers refresh including application and databases migrations.● Planned and managed the MS Dynamics Nav and SQL Data warehouse migration to new hardware.● Negotiated a new deal with Centennial’s cell phone carrier resulting in 40% monthly savings.● Managed the migration of all corporate cell phone users to iPhone, increasing productivity and collaboration.● Architected and managed the deployment of a solution for customer and sales reps online bulk orders.● Developed hardware standards and corporate hardware policies.● Delivered reporting dashboards via SharePoint.● Secured funding and managed the implementation of a Nimble Storage All Flash Array SAN.● Managed the Veeam on-prem and cloud backup solution rollout.● Negotiated substantial discounts with vendors, secured funding, planned and managed the networking, core and aggregation switches refresh project, migrated from Cisco to Meraki.● Led the discovery and evaluation team for a new VoIP system● Liaised with other departments and vendors to provide proper IT solutions and services.● Created project plans, managed stakeholders and external vendors.● Trained staff on Agile and implemented Agile methodologies.● Leveraged JIRA and Confluence for faster and consistent project delivery.

Led cross-functional teams to deliver client’s project vision, including business intelligence and virtual development. Managed financial operations of projects including budgeting, purchasing, and resources. Oversaw systems development, enhancement, and integration of new and existing systems. Worked with Executive team to adopt new technologies and optimize processes. Stepped in as Back Office and CRM Acting Director during Trader’s search for local leadership.● Managed the autotrader.ca and supporting systems move to the cloud project.● Led Business Intelligence projects, including leveraging Microsoft Azure cloud platform and services to better assist Marketing Intelligence and Product departments.● Planned and managed the Salesforce.com to billing and inventory systems integration project.● Saved $350K by developing a salesforce.com credit request app.● Managed vendors and evaluated new technologies.● Developed a custom quote management and opportunity lifecycle solution.● Delivered highly customized reporting dashboards and workflows to facilitate data-driven decisions at all organizational and management levels.● Slashed billing time and product provisioning duration from weeks to real time and ensured data quality through process automation backend systems integration.● Salesforce.com CTI integration with a cloud-based VoIP phone system.● Applied Waterfall and Agile methodologies toward successful project completion.

Managed the sales cloud implementation of salesforce.com project to deliver key portion of a custom order-taking system for English and French users. Managed and coached teams of 6 direct reports plus external contractors, hired new resources and performed performance reviews. Assigned and prioritized work. Reviewed technological needs and produced strategic IT and process roadmaps.● Planned and managed the saleforce.com rollout project, managed the dev and support teams.● Work very closely with Sales, Marketing, Finance, Center of Excellence and other business units to understand their requirements. Improved their processes and developed reliable and elegant salesforce.com solutions to support their daily operations.● Planned and managed office closures, moves, and equipment relocation/upgrades.● Member of Project Overdrive Steering Committee, an organization-wide project to redesign and align Trader’s business model to current market conditions.● Conducted training seminars for new technology and to improve user adoption.

Resolved time-sensitive issues in collaboration with production and sales staff.● Implemented an online solution for print ads submission (DAB – Digital Ad Builder) that enabled sales reps to submit and correct ads in real time. Prior to DAB, the Graphics Production Department had the information sent to them by the sales reps via email, fax or in person. Another benefit was “building the book” on the demand which added great flexibility when sending the book file to the printing house.● Managed all DAB Go-Live releases.● Reduced webMethods start-up time from 1.5 hours to 10 minutes.● Designed and implemented a live standby Disaster Recovery solution using VMware servers.

President of the local Toastmasters club.

Saved time and improved efficiency by introducing standards and procedures for systems and operational areas. Instrumental in developing and implementing disaster recovery plans.● Saved $750K by managing the implementation of a crane controller after researching and developing a solution based on Wonderware and KEPServerEX OPC server. My design has been modified and adopted by GSK at various global sites as part of their industrial Ethernet implementation. The design provides secure system management and control from anywhere in the world through VPN connection.● Managed the implementation of a manufacturing process control system for the liquids line.

• Managed and participated in projects involving internal and external resources.• Established intrusion detection systems.• Worked with vendors to implement a video conferencing system.• Coached other team members to cross-train and develop backups for personnel.