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Jawa Tengah, Indonesia

Jawa Tengah, Indonesia

• Ninja Xpress is a company specializing in parcel delivery services, my job responsibilities include:
• Responsible for monitoring over 70 branches in the Central Java and DIY regions and serving as a leader for approximately 3,500 couriers, 300 staff, 80 supervisors, and 7 assistant managers.
• Conduct mobile visits three times a week to ensure that SOPs are properly implemented at each branch and to evaluate their effectiveness.
• Analyzing data from the previous month to identify branch-specific issues and areas for improvement will ensure that regional or area KPIs are met.
• Collaborate and coordinate with other teams such as warehouse, commercial, linehaul, and fleet.
• Ensure that the development and training of new staff are conducted effectively, and provide training when there are new SOPs or work schemes from the head office.

Jawa Tengah, Indonesia

• Ensure that area or regional operations run smoothly by SOPs while being cost-effective and timely.
• Improve operational processes to enhance effectiveness by planning, implementing, and evaluating area-specific strategies to achieve KPIs.
• Develop the potential of a team of over 1,500 members by conducting weekly strategy discussions with assistant managers and branch heads.
• Led and managed operational improvement projects, ensuring the project and execution were completed quickly and accurately according to existing SOPs.
• Prepare for branch openings by selecting cost-effective and strategic locations, recruiting staff, and maintaining branch operations after the new branch is launched.
• Successfully opened over 50 branches within 4 months in collaboration with the Regional Manager, ensuring that each city in Central Java and DIY has one delivery branch.

Semarang Dan Sekitarnya, Jawa Tengah, Indonesia

• Ensure that operations at the Semarang station run smoothly by SOPs.
• Ensure that KPIs and performance targets for the station are met by developing operational strategies and communicating them to the team.
• Responsible for the performance of a team consisting of 15 couriers and 3 staff members at the Semarang station.
• Prepare daily reports for over 1,000 packages, including COD reports, and reports on successful and failed deliveries, manage petty cash, and prepare monthly payroll reports.
• Successfully opened the Semarang station, recruited couriers for package delivery, and monitored delivery speed by SLA requirements, which led to a promotion to Area Manager.

Semarang Dan Sekitarnya, Jawa Tengah, Indonesia

• Manage over 20 movable assets, such as vehicles and trucks, as well as 15 immovable assets, such as land and buildings, by procedures.
• Monitor the company’s fleet regarding usage schedules, tax deadlines, and maintenance services.
• Oversee internal couriers for document delivery and collection.
• Responsible for a team of approximately 15 people, including staff, drivers, and office boys.
• Successfully documented company assets and fleet usage schedules completely and clearly, earning the trust of superiors for various tasks.