Oversee operations of collaboration tools, including; Minneapolis public web site (www.minneapolismn.gov), Intranet, ServiceNow, Microsoft Teams, SharePoint, SmartSheets, etc..• Information technology planning, analysis, and design• Administration and Management• Strategic Direction• Lead City of Minneapolis Digital Equity efforts

Oversee operations of collaboration tools, including; Minneapolis public web site (www.minneapolismn.gov), ServiceNow, Microsoft Teams, SharePoint, SmartSheets, etc..• Information technology planning, analysis, and design• Administration and Management• Strategic Direction

I lead a team that presents a variety of training programs on business processes and technical information systems including training via distance, blended, and interactive multimedia learning opportunities. -Design and develop training courses to train end-users on business and technology application software; utilizes appropriate training techniques, adult learning concepts and facilitation skills including industry standards such as ADDIE, Quality Matters and SAMR model.-Develop and create training content and documentation; publish training documentation; maintain and updates MPS training websites delivered via digital training on multiple platforms.-Provide leadership, direction, and project management in the conception, design, development, deployment, maintenance, and evaluation of technology-based learning.-Work in consultation with faculty and student advisory groups to plan for the use of technology to improve and/or accelerate learning.-Serve as subject matter expert and functional lead operator on assigned software applications; provides primary technical support for specialized software applications; identifies, defines and resolves operational problems; answer user questions on access, security, and processes.-Assure training is provided according to lesson plan and as scheduled; maintain a training roster; maintain an adequate inventory of classroom materials; monitor Key Performance Indicators (KPIs) for professional development.-Evaluate and resolve application/software problems for users; provides technical training and resolve customer service issues through digital means.-Compile and analyze data on training programs, and develop and present operational professional development reports; maintain records of training programs presented and the delivery format (knowledge based articles, online training, interactive training).-Maintain absolute confidentiality of work-related issues, records and MPS information.

• Consult functional areas of the organization to analyze training needs and design appropriate training tools and process to meet diverse audience needs.• Design and develop training courses for end-users on business and technology application software; utilizing appropriate training techniques, adult learning concepts, and facilitation skills. • Serve as subject matter expert and functional lead for assigned software applications; providing primary technical support for specialized software applications.• Compile and analyze data on training programs, develop, and present operational reports.• Present on a variety of training programs, business processes, and technical platforms.• Design and assess online training tools according to the Quality Matters rubric.

• Understand the Quality Matters evaluation rubric and the benefit to the online learning environment.• Review content, media, and quality of online courses for secondary and higher education.• Provide complete evaluation with constructive feedback to enhance the effectiveness and online learning experience.

• Developed syllabi, plan, evaluate, assess and revise curricula, course content, course materials and methods of instruction including lexture and weekly lab practicum. Administered all grades and attendance records. • Prepared and delivered lectures to undergraduate students on topics such as design principles, Adobe design software, HTML and CSS, user experience (UX), and search engine optimization (SEO).• Evaluated and graded students' class work, laboratory work, assignments, and papers.• Delivered course content to facilitate learning to a diverse student audience with a variety of abilities and skill levels. • Provided instructor feedback and encouraged peer feedback among students at all stages of the learning process. • Ensured all classroom competencies are upheld to meet accreditation standards & requirements.• Developed learning opportunities outside of the classroom to keep abreast of developments in the field by promoting various community service projects, guest lectures, field trips, reading current literature, discussing emerging technologies and techniques with colleagues, and participating in professional conferences.• Conducted office hours and developed online content and tutorials for additional student support.• Monitored students' academic progress and referred students who were struggling to campus resources such as academic advising, tutoring and mental health support.

• Coordinated, prepared, and reviewed regulatory submissions while leading the college by participation in the HLC Steering Committee through Higher Learning Commission and ACICS accreditation efforts.• Developed and maintained the departmental vision, goals, and plan for effective growth.• Responsible for faculty hiring, management & development.• Implementation, development & accreditation of approved curriculum.• Increased student success & retention. • Maintained program, course & faculty documentation with 100% accuracy.• Worked across several functional departments to increase enrollment, job placement and student satisfaction.• Participated in strategic planning for the Academic Affairs department and college.• Active conduit to the industry and professional community to coordinate program feedback, program advisory committees, industry & professional workshops, field trips, guest speakers and additional participation from industry in the classroom.• Participated in faculty development, admissions and other committees.• Acted as college scheduler coordinating with 10 Academic Department Directors in the scheduling of room/lab use for approximately 275 courses (1600 students) quarterly.• Served as interim Academic Director for Fashion & Retail Management program leading the search qualified and experienced instructors and program leadership.

• Facilitated “The Art of Teaching at Ai” an online teaching methodologies course for Art Institutes faculty in lesson planning, instructional strategies, learning styles, and additional learning-centered methodology across the EDMC system of 27 colleges. • Served on Faculty Training Task Force, “The Art of Teaching at Ai.” Worked as a partner to create an online training tool for all EDMC faculty. Reported directly to EDMC VP of Faculty Development.• Developed and maintained New Faculty Mentorship program at Ai Minnesota. • Developed and facilitated quarterly New Faculty on-boarding process.• Observed teaching staff to mentor, evaluate performance, and to recommend changes that could strengthen teaching skills.• Chaired Academic Director Mentoring Task Force reporting directly to EDMC VP of Faculty Development.• Advised and mentored faculty in the completion of their required annual Faculty Development and Professional development plans.• Assessed training needs through surveys, interviews with employees, focus groups, or consultation with managers and instructors.• Offered specific training programs to help faculty maintain and improve teaching skills.• Maintained standards of accreditation involving faculty credentials and faculty development.

• Coordinated compliance efforts for the college with national accreditation (ACICS) and state regulatory entities. • Administered and promoted the online program offerings within the Ai Minnesota campus.• Addressed student training, support, and technical issues of the online environment.• Assessed distance-learning technological and educational needs meeting desired goals. • Troubleshot and resolved problems with distance learning equipment or applications.• Communicated with faculty, students, and other users regarding the availability of distance learning options, courses and materials. • Reported directly to the Dean of Academic Affairs on the state of the distance learning program.

• Consulted with senior leadership in the technical and intellectual needs of interactive business.• Individually performed the talent search and hiring on interactive design team.• Developed budget and managed hardware buys in the creation of the business.• Created an integrated communication process between interactive and sales teams.• Conferred with clients to determine objectives, budget, background information, and presentation approaches, styles, and techniques.• Analyze user needs to determine technical requirements.• Worked with executive management and development teams to prioritize needs, resolve conflicts, develop content criteria, and choose effective solutions.• Prepared creative briefs for design team to prepare final layout.• Formulated basic layout design or presentation approach and specify material details, such as style and size of type, photographs, graphics, animation, video, and sound.• Managed team to create designs, concepts, and sample layouts based on knowledge of layout principles, esthetic design concepts, and maintain consistent brand standards.• Managed projects, working within budget and scheduling requirements.• Managed creative, art, copywriting, or production to meet client requirements and presentation concepts and to coordinate all creative activities.• Presented final layouts to clients for approval.• Reviewed and approved art materials, copy materials, and proofs of printed copy developed by creative team.• Designed, built, and maintain web sites, using authoring and scripting languages, content creation tools, management tools, and digital media• Directed web site updates.• Identified problems through testing to correct problems prior to client delivery and distribution.• Evaluated code to ensure that it is valid, is properly structured, meets industry standards and is compatible with browsers, devices, or operating systems.