Dan Anzil Pmp Email & Phone Number

Toronto, ON, CA

Mississauga, Ontario, Canada

• Effective Implementation of various software packages in the following Transit agencies.
• Responsible for ensuring the successful delivery of projects across the complete Trapeze product range including EAM (Enterprise Asset Module), PASS (Mobility Transit), OPS (Operations Management), Service Infractions
• Working knowledge of FTA and State legislature governing Transit agency rules and requirements.

Greater Toronto Area Metropolitan Area

Ontario, Canada

Within this role responsibilities included implementing and reconstructing a new IVR for the Government of Ontario. Developing a groundbreaking Natural Language IVR for Toronto Dominion Bank. Managed implementation of GA, GAX, Pulse and WDE Genesys applications within the Sun Life environment to exacting standards and effectiveness outlined by Sun Life.

Toronto, Canada Area

Initiated Digital Platform Transformation project (creation of an abstract layer to provide 24/7 availability for our customers)Initiated and developed this program through the first 3 governance gates.Continue to develop and evolve this agile project to ensure the infrastructure is in place for the various iterative launches

Brampton Ont

Manage various voice, data, COTS product deployment and software development projects. Manage clients, partners and vendors directly to establish requirements, maintain project scope and manage risks. Primary project manager responsible for all Genesys infrastructure programs and upgrades, including;Dialer expansion, Virtual Hold network implementation.

Develop qualitative and quantitative analysis of inbound customer call volume and create initiatives to decrease volume. Produced in-depth analysis into call drivers from multiple inputs and created a roadmap to encourage self serve utilization and subsequent call deflection resulting in a decrease of 3.2 million transactions into the Incoming Call Centre..

Initiate Plan, Execute Monitor and Launch profitable and innovative products into the wireless marketplace. Project Manager responsible for Mobile Self-Serve: a customer interface allowing customer inquiries to be automatically answered and deflected from call centre Launched on time, within budget, resulting in a call deflection of 1 million transactions.

• Responsible for the completing Network Testing used for Service and Revenue Assurance for new network implementations as well as Service Integrations on the Production network.
• Liaise with Engineering, Field Operations, Network Operations, Revenue Assurance and IT to schedule and implement concurrent projects within a timely manner to ensure that all deliverables were met.
• Managed and monitored the progress of concurrent projects that the TCM group supported on the National Wireless Network.
• Responsible for the work load of nine resources nationally completing TCMs, including securing training and tools for the team members.
• Maintained comprehensive schedule tracking project resources and man hours for use by senior management.
• A sample of successful projects supported includes the launch of E911, the Microcell Network Integration, launch of HSPA and Rogers Camel Prepaid service.

• Ontario Network Performance Prime for the GSM network launch; task included the scheduling, monitoring and testing of all new cell sites integrated into the production network while maintaining stringent KPI.
• Prioritize and provide input for new cell site selection based on technical issues and customer impact.
• Analyze, design, test and optimize In-building systems for fortune 500 companies such as TD Bank, Scotia bank, Apotex and Canon.

Provided first level technical support for network issues for both internal and external customers.Acted as liaison to Call Centre management team providing notification of network information including unplanned outages, scheduled maintenance work, new products and features and future RF coverageMonitored network fault resolution and customer impact.

Provided extraordinary customer service to our customers.Addressed information solutions for incoming calls from cellular customers. Provided coaching and development of new consultants.

Pmp, Project Manager

Telecommunications Management

Education record

Vendor training on performance test equipment from Agilent, Nokia, Hughes and Ericsson.