20+ Years in 3rd Party Collection Agencies, specializing in Medical, Retail and Business CollectionsResponsibilities include:Recruiting, Interviewing, determining staffing needs, hiring, training, coaching and scheduling our collection staffCompliance, develop and maintain an excellent knowledge of FDCPA, FCRA, State Laws, HIPAA,TCPA,GBL, Red Flag Rules and PPMS. Responding to consumer and attorney correspondenceEnsure appropriate disciplinary action taken in the event an employee does not follow company policy and proceduresDefine and recommend enhancements to the automated system functions and identify changes needed to enhance results and maintain complianceAnalyze and evaluate polices and procedures followed by the department and propose new polices/procedures/and/or revisions to existing policies/procedures to ensure maximum operationsSetting performance goals and indicators, develop and implement plans to increase recoveries and reduce expenses including specific campaigns, schedules, personnel, strategies and collection techniques Maintaining systematic methods as approved by the company to ensure that collection techniquesClient Relations, responding to emails and follow-up calls, expediting and creating reports, providing feedback, creating tactics and guidelines Consistently promoting and maintaining a positive work environment through "leading by my example"Audit delinquent accounts considered to be uncollectible; ensure maximum efforts have been taken before deeming exhaust