Dana Oslin Email & Phone Number

Greater Minneapolis-St. Paul Area

• Designed training material for print and online consumption in various formats, including motion graphic videos, animated character videos, user guides, infographics, and interactive learning activities• Utilized the Adobe Suite and GoAnimate on a daily basis to design training materials• Worked cross functionally in the development and delivery of multichannel curriculum to ensure goals and learning objectives are achieved.• Contributed to discovery meetings to ensure final materials met the needs of both the stakeholders and the end user

Minneapolis, Minnesota

Greater Minneapolis-St. Paul Area

• Provided technical support and training for customers through various contact methods to resolve issues and improve customer success• Evaluated customer business impact and worked with internal teams to escalate issues as necessary• Managed a personal queue of cases for all customer issues while clearly communicating timelines and expectations• Coached customers and provided additional training resources to decrease customer effort• Solved various technical issues, provided insight into retailer business requirements, analyzed end-to-end dataflow, and presented customers with best practices • Subject matter expert for new Products for both customers and customer support team

Greater Minneapolis-St. Paul Area

• Launched an alternative small site strategy in response to client needs and implemented in three locations • Trained across lines of business through management training program from March 2014 to March 2015• Created marketing promotions to increase customer participation based on seasonal trends and implemented in eight locations across campus • Managed team of twenty employees to ensure requirements for appropriate sanitation and safety levels were met by conducting quality assessments • Responded effectively to changing demands in production, merchandising and staffing while working in a fast paced environment • Analyzed sales to forecast profitable purchases and staffing schedule • Resolved employee conflicts and customer complaints in a timely manner• Interviewed and completed hiring process for new employees as needed for seven locations• Completed payroll, invoicing and inventory with accuracy and team involvement

Greater Minneapolis-St. Paul Area

• Worked directly with corporate customers regarding catering event setup, pricing, and quality expectations• Managed billing and confirmed accuracy for each order• Ensured customer satisfaction through phone and e-mail communication• Completed internship May 2013 to August 2013

Business Administration And Management, General, 3.8

Associate Of Arts - Aa, General Studies