Dan Apfel Email & Phone Number

Israël

Provide insights and recommendation to Ops stakeholders on user experience of Waze Support team: - Conception, creation and maintenance of dashboards on key metrics to Product teams and internal stakeholders. - Design, creation, training on dedicated tool for Client Satisfaction surveys analysis; Responsible for Action Plan definition and action items creation and follow up. - Deep Dive analysis on Support's internal tools and processes, gaps identification and recommendations based on data-crossing analysis

Tel-Aviv, Israël

Quality Auditor: - Conduct quality audits on support tickets. - Assess quality level of support agents according to internal processes. - Suggest process and product adjustment/reframe to Business Success Management and Product Management teams. - Define KPIs according to new business prioritiesProject manager: Ops Quality Dashboard- Assess new quality evaluation tool : requirements, configuration, limits, pros/cons- Design and build connections with Salesforce, write scripts and workflows, create data visualization charts- Create training material, animate training session- Analyze feedbacks, manage corrections and evolution

Tel Aviv - Jaffa, Tel Aviv District, Israel

Tel Aviv - Jaffa, Tel Aviv District, Israel

Paris, France

- Project Manager at Nexity - Lamy (Real Estate): Led the conception and implementation of a tailored performance management tool for the ADB Lamy agency network, enabling directors to effectively monitor and optimize agency operations.- Project Manager at Nexity - Property Management: Led the aggregation and reporting for the implementation of a new business tool, planning, and budgeting. Provided critical decision support to ensure the project stayed on track and delivered the desired outcomes.- Product Manager at France Télévisions: Played a pivotal role in the design, development, and deployment of innovative tools to streamline program inventory management and broadcast operations. Conducted comprehensive testing and provided tailored training to end-users.

Région De Paris, France

Business Unit Financial Manager: - Successfully consolidated monthly project P&Ls, conducted in-depth variance analyses, and prepared accurate forecasts. - Led the development of comprehensive 3-year business plans, ensuring alignment with strategic objectives. - Conducted quarterly reviews to track progress and identify areas for improvement. Analyzed overhead costs to optimize resource allocation. - Reviewed customer contracts to mitigate risk and ensure compliance.

Guyancourt

Overhead Cost Manager: - Conducted in-depth monthly variance analyses to identify cost drivers and optimize resource allocation. - Developed comprehensive 3-year financial plans, aligning with strategic objectives. - Designed and implemented customized tools for cost management, cash flow forecasting, and electronic invoicing, driving operational efficiency. - Provided regular reporting on sales pipeline and activity to inform business decisions. IT project: - SAP Deployment team member and referent. - Administration of CRM, ERP, BI systems to support data-driven insights.

Dess, Gestion Et Développement Des Pme

Activities and Societies: Action DESS, association sportive No Fear, association de promotion à l'internationale

Maîtrise En Sciences De Gestion

Dut Gestion Des Entreprises Et Administrations