Dana L Email & Phone Number

Educate, Empower, and Elevate the Underprivileged around the World.

Santa Clara, California, Us

San Jose, California, Us

Santa Clara, Ca, Us

San Francisco, California, Us

• Responsible for Customer Success planning to enable adoption and drive expansion.• Work closely with the Splunk Account Team (Account Manager, SE, CA, PS and EDU) to identify opportunities for new and expanded usage of Splunk across organizational functions including the Splunk Center of Excellence.• Co-Develop and facilitate customer workshops & stakeholder sessions to help customers leverage the full value of Splunk solutions.• Collaborate with Professional Services in identifying, scoping, and selling follow on and new service opportunities.• Support Education Services in identifying and recommending staff training opportunities.• Collaborate with the Splunk Account team to identify key success criteria for Splunk deployments to further drive improvements in customer success and satisfaction.• Key liaison for Splunk technical questions, issues or escalations including Splunk Support, Product Management inclusive of roadmap development.• Maintain current functional and technical knowledge of the core Splunk platform, future products and create run book best practices.• Splunk4Good Embassador.Certifications:• Splunk Certified Architect License #: Cert-83153• Splunk Certified ITSI Specialist License #: Cert-103222• Six Sigma Green Belt Certification (CSSGB)

Houston, Texas, Us

• Provide technical support to customers related to configuration, implementation, performance, and crash diagnostics on Arcsight products.• Manage escalations for “hot” marquee customers.• Created and edited critical knowledge base articles and troubleshooting procedures. • Participate in the interviewing and hiring process for peer groups and associated teams & provided mentoring and guidance to junior Technical Support Engineers.• Recognized and awarded Winner of the FY13Q1 quarterly awards for Customer Success.

• Front-line contact with premium customers to resolve integration, configuration, implementation and maintenance issues related to deployment of proprietary products (TeamSite, Search, Reporting, LiveSite, OpenDeploy, DataDeploy, and ControlHub web content management eBusiness software applications). Specialized in custom code/integration cases and technical expert for OpenDeploy and DataDeploy products.• Managed strategic enterprise accounts, leading to higher sales and maintenance renewals.• Diagnosed performance issues. Worked with diagnostic tools for IIS, Apache, IPlanet, and Tomcat. Also handled proxy server and networking related issues, Database problems (Oracle and SQL Server), Connectivity problems (diagnosing network firewall rules and network sniffer logs), OS Security and/or performance system issues related to Solaris, Linux and Windows platforms.• Authored technical support FAQs and other documents.

• Co-Planned and developed a central data warehouse for critical power plant configuration information and supportive data accesable via an innovative browser access & intuitive graphical user interface. Interfaced with engineering team to develop software design criteria and requirements. Development spanned initiall concept for a major electric utility through to main commerciall availability.• Worked closely with high-profile customers providing technical consultations on complex issues including design, development, deployment and performance optimization of enterprise application.• Installed and configured databases on Windows, Solaris for all products. Significatly reduced database configuration time by building creative scripts to automate site configuration. • Maintained and tuned all databases, and performed data modeling.

Bachelor’S Degree, Computer Science

Master Of Computer Science Courses, Computer/Information Database & Networking Emphasis