Dana L

Dana L Email and Phone Number

Traveler | Humanitarian | Retired Customer Success Manager @ Seeds Of Love Worldwide
Dana L's Location
San Francisco Bay Area, United States, United States
Dana L's Contact Details
About Dana L

Dana L is a Traveler | Humanitarian | Retired Customer Success Manager at Seeds Of Love Worldwide. They possess expertise in enterprise software, databases, troubleshooting, networking, cloud computing and 29 more skills. They is proficient in French and English. Colleagues describe them as "Dana is one of the most impressive people I have ever met. She is fearless and tackles every challenge head-on. In her role as Customer Success Manager, she always comes prepared to her meetings, is technically capable to guide customers with ideas and solutions, follows up quickly with her notes from the meeting and is organized so nothing falls through the cracks. Her biggest attribute is that she truly cares about her clients and will do whatever it takes to help them resolve their challenges and maximize the value they receive from their investment in the products they have. I wholeheartedly recommend Dana Le for any organization looking for a senior level person to manage the ongoing relationship with their customers.", "We have worked with Dana over the last year following the implementation of Netskope within our environment. During this time she has been a pleasure to work with and very responsive to our requests for assistance. In more than one occasion, we have found that working with her we have received a quicker resolution to issues than working through support directly as her expertise working with other customers has helped identify the issues that much quicker.", and "Dana Le is a top performer in every activity she undertakes. I worked with Dana supporting customers at Netskope and witnessed first hand her ability to apply her technical skills and professional manner and win over the most difficult customer- she is a real pro - Hope to work with her again soon Mark Caprio"

Dana L's Current Company Details
Seeds Of Love Worldwide

Seeds Of Love Worldwide

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Traveler | Humanitarian | Retired Customer Success Manager
Dana L Work Experience Details
  • Seeds Of Love Worldwide
    Founder
    Seeds Of Love Worldwide 2018 - Present
    Educate, Empower, and Elevate the Underprivileged around the World.
  • Netskope
    Sr. Cloud Security Technical Success Manager
    Netskope Nov 2020 - Jul 2024
    Santa Clara, California, Us
  • Nutanix
    Sr. Customer Success Manager
    Nutanix 2019 - 2020
    San Jose, California, Us
  • Qubole
    Sr. Customer Success Manager
    Qubole 2018 - 2019
    Santa Clara, Ca, Us
  • Splunk
    Sr Customer Success Manager & Splunk Advisory Team
    Splunk 2014 - 2018
    San Francisco, California, Us
    • Responsible for Customer Success planning to enable adoption and drive expansion.• Work closely with the Splunk Account Team (Account Manager, SE, CA, PS and EDU) to identify opportunities for new and expanded usage of Splunk across organizational functions including the Splunk Center of Excellence.• Co-Develop and facilitate customer workshops & stakeholder sessions to help customers leverage the full value of Splunk solutions.• Collaborate with Professional Services in identifying, scoping, and selling follow on and new service opportunities.• Support Education Services in identifying and recommending staff training opportunities.• Collaborate with the Splunk Account team to identify key success criteria for Splunk deployments to further drive improvements in customer success and satisfaction.• Key liaison for Splunk technical questions, issues or escalations including Splunk Support, Product Management inclusive of roadmap development.• Maintain current functional and technical knowledge of the core Splunk platform, future products and create run book best practices.• Splunk4Good Embassador.Certifications:• Splunk Certified Architect License #: Cert-83153• Splunk Certified ITSI Specialist License #: Cert-103222• Six Sigma Green Belt Certification (CSSGB)
  • Hewlett Packard Enterprise
    Sr Technical Solutions Consultant
    Hewlett Packard Enterprise 2010 - 2014
    Houston, Texas, Us
    • Provide technical support to customers related to configuration, implementation, performance, and crash diagnostics on Arcsight products.• Manage escalations for “hot” marquee customers.• Created and edited critical knowledge base articles and troubleshooting procedures. • Participate in the interviewing and hiring process for peer groups and associated teams & provided mentoring and guidance to junior Technical Support Engineers.• Recognized and awarded Winner of the FY13Q1 quarterly awards for Customer Success.
  • Autonomy Interwoven Inc.
    Sr. Technical Support Engineer
    Autonomy Interwoven Inc. Oct 2004 - Oct 2010
    • Front-line contact with premium customers to resolve integration, configuration, implementation and maintenance issues related to deployment of proprietary products (TeamSite, Search, Reporting, LiveSite, OpenDeploy, DataDeploy, and ControlHub web content management eBusiness software applications). Specialized in custom code/integration cases and technical expert for OpenDeploy and DataDeploy products.• Managed strategic enterprise accounts, leading to higher sales and maintenance renewals.• Diagnosed performance issues. Worked with diagnostic tools for IIS, Apache, IPlanet, and Tomcat. Also handled proxy server and networking related issues, Database problems (Oracle and SQL Server), Connectivity problems (diagnosing network firewall rules and network sniffer logs), OS Security and/or performance system issues related to Solaris, Linux and Windows platforms.• Authored technical support FAQs and other documents.
  • Ge Power Systems
    Sr. Software Engineer, Optimization Software
    Ge Power Systems Nov 2001 - Oct 2004
    • Co-Planned and developed a central data warehouse for critical power plant configuration information and supportive data accesable via an innovative browser access & intuitive graphical user interface. Interfaced with engineering team to develop software design criteria and requirements. Development spanned initiall concept for a major electric utility through to main commerciall availability.• Worked closely with high-profile customers providing technical consultations on complex issues including design, development, deployment and performance optimization of enterprise application.• Installed and configured databases on Windows, Solaris for all products. Significatly reduced database configuration time by building creative scripts to automate site configuration. • Maintained and tuned all databases, and performed data modeling.

Dana L Skills

Enterprise Software Databases Troubleshooting Networking Cloud Computing Technical Support Testing Sql Saas Security Network Security Servers Storage Virtualization Agile Methodologies Unix Linux Quality Assurance System Administration Tcp/ip Data Warehousing Web Applications Salesforce.com Internet Protocol Suite Dns Business Intelligence C++ Solaris Windows Java Enterprise Content Management Solution Architecture Perl Splunk

Dana L Education Details

  • San Diego State University
    San Diego State University
    Computer Science
  • Pierre And Marie Curie University
    Pierre And Marie Curie University
    Computer/Information Database & Networking Emphasis

Frequently Asked Questions about Dana L

What company does Dana L work for?

Dana L works for Seeds Of Love Worldwide

What is Dana L's role at the current company?

Dana L's current role is Traveler | Humanitarian | Retired Customer Success Manager.

What is Dana L's email address?

Dana L's email address is le****@****ail.com

What is Dana L's direct phone number?

Dana L's direct phone number is (415) 848*****

What schools did Dana L attend?

Dana L attended San Diego State University, Pierre And Marie Curie University.

What are some of Dana L's interests?

Dana L has interest in French And Vietnamese, Himalayas, 476m.

What skills is Dana L known for?

Dana L has skills like Enterprise Software, Databases, Troubleshooting, Networking, Cloud Computing, Technical Support, Testing, Sql, Saas, Security, Network Security, Servers.

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