Dana Mccarter Email & Phone Number

United States

Hyatt Place Warrenville, Illinois

Directed operations and business functions for a high end brand, select service hotel with 123 guest rooms, restaurant, Starbucks cafe and cocktail bar. Oversaw daily functions of 25 employees in the front office, food and beverage, housekeeping, maintenance and sales departments. Maximized revenue by working directly with the sales and revenue management.

Residence Inn By Marriott Warrenville, IL

Oversaw hotel operations for all departments of a 125 guest room, high end brand, select service hotel. Served as General Manager in her absence during maternity leave. Assisted in opening of two new Hyatt Place hotels in the downtown markets of Austin, TX and Nashville, TN. Acted as interim General Manager at the Residence Inn in Oak Brook, IL for 4.

Hyatt Place Chicago/Naperville Warrenville

Assisted in pre-opening hiring and training of team. Coordinated pre-opening standards review of guest rooms and public spaces. Organized grand opening event for clients and guests. Acted as training hotel for Hyatt Place University, a 2 week course for new General Managers. Upheld high service standards and cleanliness. Maintained strong, professional.

Managed sales and marketing for a 99 room hotel in the south Chicago suburbs. Developed and maintained a strong relationship with the Chicago Southland Convention and Visitor's Bureau and the village of Tinley Park to create packages, promotions and advertise on their websites. Built relationships with the 10+ local event venues and negotiated rates with.

Started as caterer and received a promotion after several months to assist the Catering Director with office responsibilities. Performed responsibilities while attending college courses full time. While catering, maintained high levels of safe food service, customer service and professionalism. Developed relationships with clients throughout the years.

Interned at an upscale, full service hotel with convention center as a front desk agent. Gained experience in customer service to propel my career in hospitality after graduation from college. Managed a fast paced environment in which I maintained composure and professionalism with clients and co-workers. Organized my shift to ensure I was able to deliver.