Dana Poole Email & Phone Number

Charlotte, Nc, Us

Mooresville, Nc, Us

Support day-to-day HR operations, ensuring a smooth employee experience across the entire employment lifecycle, and supporting management in HR-related processes. My focus is on recruitment, employee relations, compliance, and benefit administration, ensuring that HR policies and practices align with both local and company-wide strategies.

Human Resources Manager working closely with the Executive Director to develop programming related to employee relations and HR compliance, for a staff of 50+. Serve as each employee’s point of contact in relation to employee benefits and payroll. - Manage the staffing process, including recruiting, interviewing, hiring and onboarding - Develop and maintain new employee onboarding procedures - Ensure job descriptions are up to date and compliant with all local, state and federal regulations - Develop training materials and performance management programs - Create a compensation strategy for all employees based on market research and pay surveys- Conduct performance and salary reviews - Investigate employee issues and conflicts and brings them to resolution - Ensure the organization’s compliance with local, state and federal regulations - Use performance management tools to provide guidance and feedback to team - Ensure all company HR policies are applied consistently - Maintain company organization charts and employee directory - Partner with ED to ensure strategic HR goals are aligned with business initiatives - Create and maintain HR systems and processes - Design and implement employee retention strategies - Develop and maintain employee incentive program

Armonk, New York, Ny, Us

Lead and Manage teams, project coordination and work direction of technical staff. Utilize Matrix Management and cross functional teams. Responsible for performance reviews, development plans, leadership, and department budget. Engaged vendors and worked to resolve critical situations and network outages. Additional responsibilities included preparing monthly spending reports, completing annual Equal Opportunity and Diversity training and facilitating department meetings.

Armonk, New York, Ny, Us

Provided leadership in problem solving, project management, new account boarding and in day to day activities. Responsible for maintaining troubleshooting procedures and documentation used to support internal and external customers. Met with customer reps and support teams to understand customer needs and support requirements. Reviewed trouble tickets daily and ensured problems were being worked through queue in an expeditious manner. Performed RCA (root cause analysis) of all closed trouble tickets and attended problem/change review meetings as necessary. Escalated vendors, provided status reports and led conference calls to aid in problem resolution.

Bachelor Of Science - Bs, Mathematics

Certified Six Sigma Black Belt™

Human Resources Certification