EROAD is a technology company specialising in providing innovative fleet management, electronic logging devices (ELDs), and telematics solutions for the transportation industry. The company employs over 500 people and operates in North America, Australia, and New Zealand. The Challenge: To deliver successful programs of work to some of our largest customers. Work closely with cross-functional teams and stakeholders to drive the delivery of initiatives, ensuring alignment with business… Show more EROAD is a technology company specialising in providing innovative fleet management, electronic logging devices (ELDs), and telematics solutions for the transportation industry. The company employs over 500 people and operates in North America, Australia, and New Zealand. The Challenge: To deliver successful programs of work to some of our largest customers. Work closely with cross-functional teams and stakeholders to drive the delivery of initiatives, ensuring alignment with business objectives and delivering high-quality results.KEY RESPONSIBILITIES:• Oversee and manage the planning and execution of a portfolio of projects and initiatives, ensuring alignment with customer and business goals and objectives• Developing and maintaining a programme view of projects, schedules, budgets, and resource allocations• Lead and enable cross-functional teams and facilitate effective collaboration and communication• Proactively manage programme risks and issues, implementing mitigation strategies as necessary• Managing programme escalations effectively across delivery• Monitor and report on programme progress, providing updates to customers, stakeholders and senior leadership• Provide strategic guidance and direction to ensure successful programme delivery• Establish and maintain relationships with customers and other parts of the business• Drive continuous improvement initiatives to optimise programme delivery processes and methodologies• Ensure adherence to project management best practices and standards Show less

Stellar Elements is a leading full-service Digital Consultancy, working with established companies on their innovation strategy, planning, creating and growing exceptional digital-first businesses and products. Approx. 800 staff with offices in NZ, Australia, Singapore, and the US.The Challenge: The Delivery chapter at Stellar Elements had been recently established and I was tasked with managing, building and growing the Delivery chapter, as well as leading and managing the successful… Show more Stellar Elements is a leading full-service Digital Consultancy, working with established companies on their innovation strategy, planning, creating and growing exceptional digital-first businesses and products. Approx. 800 staff with offices in NZ, Australia, Singapore, and the US.The Challenge: The Delivery chapter at Stellar Elements had been recently established and I was tasked with managing, building and growing the Delivery chapter, as well as leading and managing the successful delivery of large customer projects.KEY RESPONSIBILITIES:- Define and improve ways of working for the Delivery chapter and projects.- Manage the delivery of large projects ($5m+) to achieve goals.- Line management and leadership of a team of 8 Delivery Managers. - Coaching and mentoring of staff in the Delivery chapter.- Driving continuous improvement, setting standards, processes and tools.- Commercial management, managing resourcing requests and optimising utilisation.KEY ACHIEVEMENTS:- Transitioned a struggling waterfall project into a regularly delivering agile project. A large project was operating in a waterfall approach and was missing delivery milestones. Implemented fundamental changes to transition the customer, the project, and the team into Scrum. Created sub-squads which provided focus on smaller areas of work and further improved delivery.- Increased the engagement, efficiency, and consistency of the Delivery Chapter. Engaged with the Delivery Chapter to identify inefficiencies and improvement opportunities. Implemented new tools, templates, and revised ways of working to improve productivity and outcomes, while building team engagement.- Increased stakeholder engagement and resolved issues and risks through Governance meetings. Prepared steering reports and led governance meetings to engage and update stakeholders. Escalated issues and risks to drive decisions and actions to achieve an efficient delivery environment and ensure alignment with the project. Show less

Stellar Elements is a digital consultancy that works with established companies on their innovation strategy, planning, creating and growing exceptional digital-first businesses and products.Key Responsibilities:- Lead and manage the delivery of custom developed web and mobile products.- Manage project risks, dependencies and blockers with the client.- Manage project financials.- Keep the project team engaged and on-track.- Be a key contact for customers and build… Show more Stellar Elements is a digital consultancy that works with established companies on their innovation strategy, planning, creating and growing exceptional digital-first businesses and products.Key Responsibilities:- Lead and manage the delivery of custom developed web and mobile products.- Manage project risks, dependencies and blockers with the client.- Manage project financials.- Keep the project team engaged and on-track.- Be a key contact for customers and build strong and positive relationships.- Ensure clarity on any issues raised with the project and provide resolution guidance.- Partner with other departments to drive out requirements, ensuring the needs of the stakeholders are met. Show less

The Challenge: Southern Cross was going through an organisation transformation and required high quality documentation to be created for 70 of their internal systems. I was tasked with managing the delivery of the systems analysis and documentation project and subsequently setting up new application support and development services for 22 of the applications.KEY RESPONSIBILITIES:- Manage the project to deliver on time, on budget, and achieve the project goals..- Manage… Show more The Challenge: Southern Cross was going through an organisation transformation and required high quality documentation to be created for 70 of their internal systems. I was tasked with managing the delivery of the systems analysis and documentation project and subsequently setting up new application support and development services for 22 of the applications.KEY RESPONSIBILITIES:- Manage the project to deliver on time, on budget, and achieve the project goals..- Manage stakeholders to ensure engagement and provide transparency of work and progress.- Lead and manage the team to ensure work items are efficiently progressed and remove obstacles affecting the team’s progress.- Manage and process the financials of all projects and the support agreement. Define and progress new Statements of Work with stakeholders.KEY ACHIEVEMENTS:- Implemented a Kanban based approach to manage work items. This provided efficiency, visibility of progress to interested parties, and allowed the priorities and scope to be easily adjusted.- Worked with management and the business to remove roadblocks for the team and ensure necessary information was available.- Collaborated with key stakeholders to clearly understand and define the project goals and deliverables and ensured the project achieved them.- Led the team, encouraging clear communication and task ownership. This achieved a high level of teamwork and engagement. Show less

The Challenge: I was tasked with taking over the role of providing Customer Success services to the 20 largest customers. These were previously provided by the Lancom leadership team. The challenge was to guide customers through their IT journey, understand their business goals, identify areas of risk, recommend and manage the delivery of appropriate solutions.KEY RESPONSIBILITIES:- Deliver projects and high levels of service and support, while managing the financials.- Build… Show more The Challenge: I was tasked with taking over the role of providing Customer Success services to the 20 largest customers. These were previously provided by the Lancom leadership team. The challenge was to guide customers through their IT journey, understand their business goals, identify areas of risk, recommend and manage the delivery of appropriate solutions.KEY RESPONSIBILITIES:- Deliver projects and high levels of service and support, while managing the financials.- Build trusted relationships with customer stakeholders.- Prepare and maintain an up to date IT Roadmap for each customer.- Improve processes and customer experiences, using automation where possible.KEY ACHIEVEMENTS:- Built strong relationships with IT Managers, Business Owners, and C-Suite. Achieved through sound IT and business knowledge, transparency, trust, and following through on commitments.- Increased customer engagement through high quality service delivery and communication. Provided the link between the customer and the technical teams to ensure the requirements and the target solution were clearly understood and delivered. Used good judgement to monitor support situations and determine what level of intervention/involvement was appropriate.- Transitioned businesses into the cloud, reducing costs, risk, and increasing their ability to work from anywhere. Identified improvements for customers and using clear communication, guided them through the process, providing confidence in the solution and managing cost expectations.- Dramatically increased the efficiency of accessing key information. Designed and managed a range of PowerBI Dashboards providing analytical information on customer support tickets, SLA’s, NPS responses, invoicing, and equipment. Continuously improved and extended the reports and underlying processes. Identified problems and opportunities by analysing the data. Show less

The Challenge: The business had previously undergone rapid expansion and change. Following the purchase by Vector, the priority was to modernise the core IT systems as an enabler to transform the business into 'digital first' and create new lines of business. KEY RESPONSIBILITIES:- Define, scope and manage the delivery of IT projects across the business, managing the financials.- Prepare an IT roadmap for the executive team. Identify key strategic projects for planning purposes… Show more The Challenge: The business had previously undergone rapid expansion and change. Following the purchase by Vector, the priority was to modernise the core IT systems as an enabler to transform the business into 'digital first' and create new lines of business. KEY RESPONSIBILITIES:- Define, scope and manage the delivery of IT projects across the business, managing the financials.- Prepare an IT roadmap for the executive team. Identify key strategic projects for planning purposes and board investment decisions.- Lead vendor and partner relationships, build existing relationships and review potential, new products and partnerships.- Define and lead the implementation of an IT Governance framework across the leadership team. KEY ACHIEVEMENTS:- Awarded "HRV Shared Services Person of the Year". Won the award for excelling in project delivery, using initiative to implement positive changes across the business, and for flexibility and dedication, to ensure successful deliveries and outcomes.- Successfully delivered a large ERP upgrade project, with minimal impact on the business. Utilised strong project management skills along with clear and concise communication to stakeholders, project team, vendors, and users, to successfully deliver a large ERP upgrade project. The system was used by 400 staff (80% of the company). The project went live on schedule. - Achieved high project engagement with stakeholders and users. Led workshops and weekly status meetings with executives and stakeholders to review risk and issue registers, budget, schedule, and progress. Regular, appropriate communication to all other staff, kept users informed and involved.- Significantly improved the customer experience as well as reducing cost and increasing efficiencies. Analysed the existing Sales process and delivered a mobile Sales app which enabled sales and quotes to be submitted electronically, reducing paper and admin staff time. Show less

iPower Ltd is a leading installer of WiFi, Security, Audio/Visual, and Home Automation systems for residential and commercial customers. Founded in 2012, it is a small business and I was trialing an opportunity to become a partner in the business.The Challenge: The business had grown and expanded into a wide range of products and services, with minimal systems to support operations. More control around job scheduling, tracking and billing, was required to improve efficiency. Another… Show more iPower Ltd is a leading installer of WiFi, Security, Audio/Visual, and Home Automation systems for residential and commercial customers. Founded in 2012, it is a small business and I was trialing an opportunity to become a partner in the business.The Challenge: The business had grown and expanded into a wide range of products and services, with minimal systems to support operations. More control around job scheduling, tracking and billing, was required to improve efficiency. Another goal was to expand the company’s online presence and generate more business through those channels.KEY RESPONSIBILITIES:- Implement and optimise IT systems.- Optimise Operations and processes.- Expand online presence and drive new business. KEY ACHIEVEMENTS:- Reduced wastage from unbilled time and materials by 19%. Proposed and subsequently transitioned staff to fully utilise a cloud-based product, to improve the accuracy and efficiency of job scheduling, invoicing, and time and cost tracking.- Increased the sales of WiFi installation jobs by 184% in 4 months. Created WiFi related content on the website, focusing on common customer problems. Setup AdWords campaigns to further drive traffic from targeted visitors.- Successfully generated a new, recurring revenue stream for the business. Utilised AWS to host a WiFi installations controller. This allowed for a new, low-cost maintenance agreement to be offered to customers, as it removed the need for costly site visits.- Reduced dependencies on key technical personnel. Set up a company Wiki and documented processes and tasks to enable all staff to undertake a range of common tasks. This increased flexibility of job allocation and increased staff utilisation. Show less

The Challenge: The team which developed and supported the core business applications were disillusioned and the products they developed had significant business risks. The business needed the team to become effective, deliver efficiently, and to have an approved future roadmap for the products.KEY RESPONSIBILITIES:- Lead core applications: project delivery, support, development and product management, ensuring systems support the changing needs of the business. 8 staff, 2000+… Show more The Challenge: The team which developed and supported the core business applications were disillusioned and the products they developed had significant business risks. The business needed the team to become effective, deliver efficiently, and to have an approved future roadmap for the products.KEY RESPONSIBILITIES:- Lead core applications: project delivery, support, development and product management, ensuring systems support the changing needs of the business. 8 staff, 2000+ users.- Lead development of a roadmap for the core applications.- Optimise team, team structure, and ways of working, increasing productivity and ROI of the cost centre.- Lead the team and manage the financials to operate and deliver within the defined budgets. KEY ACHIEVEMENTS:- Successfully delivered the highest value items to the business by becoming Agile. Instigated and guided the team through a significant change from using Waterfall to a Scrum/Kanban methodology. With a wide range of product requests and rapidly changing priorities, the team could stay focused on delivering regularly while still being flexible.- Transformed negative users into supporters and active contributors of an internal product. Instilled in the support and development team, a focus on high-quality, process improvement and a can-do attitude to build momentum. Engaged key users in the roadmap prioritisation process to collaborate and increase user engagement. Encouraged a highly collaborative team environment.- Achieved cost savings of over $130k/year and improved the user experience. Initiated and actioned the delivery of JIRA to meet Datacom's requirements for development and support processes. Managed the roll-out and change management across the organisation, migrating 1400 users and hundreds of thousands of issues. The new solution was highly successful, promoting best practice across teams and increasing collaboration. Show less

The Challenge: To build a center of excellence for delivering Application Lifecycle Management services; taking the customer through a journey to support and develop their applications and achieve their goals. Led the delivery of software development projects and support services to a wide range of customers, industries and technologies. KEY RESPONSIBILITIES:- Lead customer engagement and delivery. Deliver projects and support services to ensure customers receive high ROI on their… Show more The Challenge: To build a center of excellence for delivering Application Lifecycle Management services; taking the customer through a journey to support and develop their applications and achieve their goals. Led the delivery of software development projects and support services to a wide range of customers, industries and technologies. KEY RESPONSIBILITIES:- Lead customer engagement and delivery. Deliver projects and support services to ensure customers receive high ROI on their IT investments.- Lead optimisation of team structures, tools and delivery practices.- Resourcing: attract, retain, and develop high achieving staff. 12 staff direct reports.- Lead Business Unit operations: optimise revenues, client satisfaction, and staff engagement. KEY ACHIEVEMENTS:- Achieved high customer satisfaction through communication and collaboration. Ensured customer stakeholders were kept well informed of project progress, risks and issues. Collaborated openly and honestly with stakeholders and the delivery team, to resolve issues and manage change.- Reliably delivered projects to agreed deadlines, while accommodating unpredictable resourcing demands. Providing a mix of support and development work as well as projects, led to unpredictable resourcing requirements. Applied excellent forecasting, planning and prioritisation skills and to ensure successful deliveries.- Built trusted long-term relationships with customers by excelling in project and service delivery and engaging in an open and honest manner. Optimised team structure and processes to maximise the level of support and development services provided to customers on their bespoke software applications.- Successfully supported and developed IT solutions, applying new architectures and standards appropriately: Led workshops between business and technical stakeholders. Ensured appropriate decisions were made to achieve full stakeholder buy-in and which would ultimately deliver all business goals. Show less

- Creatively designed software solutions and led the subsequent development. Ensured high quality output from the teams through reviewing output and setting coding standards.- Consulted to customers to understand their needs and deliver pragmatic and appropriate solutions across varied industries. Specialised in Microsoft technologies, especially .NET, ASP.NET and SQL Server.- Quickly upskilled in a new product and technology when responding to a potential customer's query… Show more - Creatively designed software solutions and led the subsequent development. Ensured high quality output from the teams through reviewing output and setting coding standards.- Consulted to customers to understand their needs and deliver pragmatic and appropriate solutions across varied industries. Specialised in Microsoft technologies, especially .NET, ASP.NET and SQL Server.- Quickly upskilled in a new product and technology when responding to a potential customer's query. Built and demonstrated a proof-of-concept solution which led to winning the new business.- Skillfully led the project team to deliver a solution on time and within budget whilst adapting to accommodate significant requirements and scope changes.- Troubleshooted a customer's application which suffered from serious performance issues. Identified the root cause and proposed changes required. The changes fully resolved the customer's issues.- Adjusted written and verbal communications around a problem and the proposed solution to accommodate the audience's technical knowledge level. Audiences ranged from end users to the IT department and executive team.Technologies: SQL Server, ASP.NET, .NET, VB.NET, C#, Javascript, MS CRM. Show less

- Technical lead in team of 40 developers on a large project building a new life assurance system, replacing twelve existing legacy systems.- Designed and developed a prototype solution for migrating an existing VB6 application into .NET. Required creativity and problem solving as the solution needed to retain the existing layers for the database and VB6 UI. This approach was formally adopted for the final solution.- Successfully mentored a wide range of developers to follow a… Show more - Technical lead in team of 40 developers on a large project building a new life assurance system, replacing twelve existing legacy systems.- Designed and developed a prototype solution for migrating an existing VB6 application into .NET. Required creativity and problem solving as the solution needed to retain the existing layers for the database and VB6 UI. This approach was formally adopted for the final solution.- Successfully mentored a wide range of developers to follow a consistent development approach and ensure a clear understanding of the project goals.- Identified an area of code development where a tool could provide great efficiency and accuracy benefits. Developed a tool to produce reliable and consistent code in a fraction of the time. The whole team of 40 developers used this tool.- Architected, designed and developed an application to provide a centralised, read-only repository for the data of archived systems. High attention to detail resulted in a delivery which contained only 1 minor defect before being put into production.Technologies: SQL Server, ASP.NET, .NET, VB6, COM+, C#, Javascript. Show less

- Quickly attained the role of technical lead and headed up the expansion of the team from three to ten people. Maintained high development standards by setting up appropriate processes and practices. - Designed and developed an approach so the CPE website could be extended to support multiple languages. Successfully rolled out the website to over 20 countries across EMEA, supporting 18 languages.- Coordinated and communicated with teams across EMEA to prepare for each country's… Show more - Quickly attained the role of technical lead and headed up the expansion of the team from three to ten people. Maintained high development standards by setting up appropriate processes and practices. - Designed and developed an approach so the CPE website could be extended to support multiple languages. Successfully rolled out the website to over 20 countries across EMEA, supporting 18 languages.- Coordinated and communicated with teams across EMEA to prepare for each country's rollout and to guide them through the translation process.Technologies: ASP.NET, C#, .NET, CMS2002, SQL Server Show less

- Owned the data migration aspect of a large project for the UK Government. Applied strong attention to detail and technical skills to migrate 60 million rows of data in an 8 hour timeframe. Completed on schedule and the automated checks provided confidence during the go-live.- Positively applied technical and business expertise in consultancy services to the Romanian government, implementing a single sign-on solution. Successfully delivered the solution 3 days ahead of… Show more - Owned the data migration aspect of a large project for the UK Government. Applied strong attention to detail and technical skills to migrate 60 million rows of data in an 8 hour timeframe. Completed on schedule and the automated checks provided confidence during the go-live.- Positively applied technical and business expertise in consultancy services to the Romanian government, implementing a single sign-on solution. Successfully delivered the solution 3 days ahead of schedule.Technologies: BizTalk Server 2002, SQL Server 2000, VB6, ASP, HTML, JavaScript, Certificate Server, VSS. Show less