Dana Raiz Email & Phone Number

Israel

Israel

Leading MEA’s partners across commercial and technical domains: Increase business volumes and profitability by providing technical and commercial solutions to partners Managing partners relationship to gather business insights and impact the R&D roadmap to improve performance and usability of the platform Driving customer satisfaction and platform spend.

Israel

 Leading a team of 3 project managers that provide a holistic program management practice to the IT cloud department. Implementing the cloud customer-success methodology including voice of the customer, onboarding strategies, customer communication  Leading and directing the UI and UX design aspects of the FinOps multi-cloud portal. Managing cross.

Philadelphia, Pennsylvania

 Working as the chief of staff of the IC&M Delivery general manager Preparing a cross divisional overview on project status, highlighting the main milestones, risks, mitigations, and other operational action items Presenting the division status to Amdocs Delivery management Tracking and monitoring the progress of the division’s’ projects on a daily.

Greater Philadelphia Area

 Program management - Managing on a daily basis customer’s Wi-Fi enablement project, for the operational and commercial aspects including negotiating scope, timeline and pricing. Project management - Executing an IT project while ensuring seamless execution with uncompromised quality and within agreed timelines, while meeting the project budget..

Rosh Haayeen

• Reporting directly to the CEO
• Managing P&L – planning the annual operational plan (AOP), leading and managing the quarterly results, driving efficiency plans and adjusting the cost structure to business changes
• Generating annual revenues of $5M.
• Accounts manager - On going negotiation, pricing the services, defining goals, establishment, staff management, operational and business management and ongoing interface.
• Managing, expending and positioning the company’s call centers activities.
• Managing 5 call centers including 60 professional team agents and team managers. The call centers experts in the following domains: customer care, technical support and telemarketing team (established in a first of its.

Israel

• The center included 4 different teams: Customer-Care, Technical-Support, Telemarketing and Training & Quality. The center includes 50 employees and 4 team leaders
• Managing budget for the annually, quarterly and monthly cycles
• Monitoring performance vs. KPIs.
• The Center won 1st place globally in customer satisfaction rating (3 consecutive years)
• Designing and leading customer care processes- Initiating processes, defining standards ensuring ongoing improvement in customer satisfaction data.
• Negotiating business opportunities, pricing, and operational KPIs with Microsoft Europe and Israel.

Israel

• Part time job in parallel to the MA studies
• Ongoing interface with Microsoft partners and divisions.
• Establishing and defining activities.
• Personal and professional management of a team of 3 employees.
• Starting the project from zero – creating a work plan and defining the goals with the customer, defining required role profile, recruiting and training the team.

Israel

• Ongoing personal and professional management of a team comprised of 13 representatives and a shift supervisor, driving towards goals.
• Designing professional and management processes, striving towards effective quality performance.
• Implementing customer-service methodology in order to achieve the KPIs
• Participating in recruitment processes, conducting work interviews.
• Extensive knowledge of Microsoft’s licensing policy and software applications

Israel

Israel

Israel

Master'S Degree, Psychodrama

Bachelor'S Degree, Behavioral Sciences