Dana Carter, Mba Email & Phone Number

Houston, Tx, Us

Greater Houston

- Developed and implemented a comprehensive customer success strategy that aligns with business objectives.- Set and tracked KPIs to monitor customer health, satisfaction, product adoption, retention, and expansion.- Ensured alignment with sales, product, marketing, and development teams to optimize the customer journey.- Built and lead a team of onboarding specialists and customer support staff.- Fostered a customer-centric culture and continuously improve the team's processes and best practices.- Provided mentorship and career development opportunities for the customer success team.- Oversee the onboarding process for new customers to ensure a smooth transition and strong early product adoption.- Established programs and resources to enable customer success, including training sessions, knowledge bases, and customer success plans.- Lead initiatives to drive customer renewals and reduce churn.- Worked closely with sales and marketing teams to identify cross-sell and upsell opportunities within the customer base.- Engaged directly with key customers to understand their needs and ensure long-term partnerships.- Established strong relationships with customers to act as their advocate within the company.- Collected and analyze customer feedback to influence product development and feature prioritization.- Represented the voice of the customer in executive meetings.- Track and analyze key metrics such as customer retention, Net Promoter Score (NPS), customer satisfaction, and lifetime value (CLTV).- Present regular reports and insights to the executive team on the state of customer success and recommendations for improvements.- Continuously improved the customer experience by developing innovative support and success initiatives.

Houston, Texas Area

- Proficient in B2B enterprise software sales and managed services, driving revenue growth and partner entrenchment.- Skilled in developing and executing software implementation strategic plans to ensure successful project delivery.- Experienced in leading and mentoring teams of Implementation Specialists, Client Success Managers, and Application Specialists to drive revenue and enhance partner relationships.- Developed and implemented internal and partner-facing processes to streamline operations and improve efficiency.- Established Key Performance Indicators (KPIs) to track performance and success in the overall business model.- Successfully onboarded new partners through tailored software implementation strategies.- Collaborated with cross-functional teams to complete integration and development projects for partners.- Designed and executed partner-specific training plans to accelerate software adoption and utilization of managed services.- Built partner loyalty and entrenchment through consultative relationship-building approaches.

United States

-Specialized in building Go-to-Market (GTM) strategies for new software companies, collaborating with stakeholders to maximize identification, recruitment, and enablement of new partner targets.- Developed and implemented comprehensive short-term and long-term sales plans, incorporating strategies, goals, and tracking mechanisms to drive revenue growth.- Proficient in delivering impactful sales presentations and software demonstrations to effectively showcase product features and benefits.- Managed the onboarding and enablement process for new partners, ensuring a seamless transition and successful integration.- Proactively identified and pursued opportunities for increased revenue from managed services.- Collaborated with WASTELINQ resources to design and develop features tailored to partners' needs, enhancing product value and satisfaction.- Cultivated and maintained strong relationships with partners to maximize revenue through managed services.- Worked closely with Legal and Finance teams to conduct contract negotiations and execute partnership agreements.- Provided comprehensive training and consultative analysis to partners, ensuring their success and satisfaction with the software solution.

-Served as a Territory Sales Representative, overseeing a substantial book of business.- Demonstrated proficiency in identifying and cultivating new business opportunities.- Successfully maintained key accounts while strategically increasing spending within each account.- Collaborated with clients and Adler operations to deliver innovative solutions for projects, ensuring client satisfaction.- Provided exceptional customer service by accurately identifying needs and offering optimal solutions.- Played a pivotal role in collaborating with client procurement teams during the RFQ process.- Possess extensive experience across diverse industries, including refineries, chemical manufacturing, oil and gas pipeline companies, and service sectors.

Houston, Texas Area

- Held the role of National Account Manager at an environmental waste management company, overseeing a multi-million-dollar book of business.- Led a team through the Master Service Agreement (MSA) proposal process and collaborated closely with - Regional Sales Directors and Account Managers.- Managed the entire sales cycle, from prospecting to contract renewals, including proposals, contracts, price negotiations, bids, and profitability analysis.- Spearheaded the development and implementation of strategic initiatives to drive new business growth and meet customer needs.- Identified customer needs by collaborating with key decision-makers at all levels and aligning company capabilities to meet those needs.- Worked in tandem with Regional Sales Directors and Account Managers to develop and expand national account business.- Cultivated strong relationships as the key contact for each assigned account.

Houston, Tx

Houston, Tx

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Bachelor Of Science (B.S.), Multi/Interdisciplinary Studies

Multi/Interdisciplinary Studies