Dana Rich Email & Phone Number

Spring Lake, Nc, Us

Charlottesville, Va, Us

Anderson, South Carolina, Us

At TacMed Solutions, I steered the full spectrum of operations associated with channel account management by establishing and executing comprehensive strategies to identify, evaluate, and onboard international distributors/resellers while ensuring expansion of global commercial channels. One of my key tasks is collaborating with international distributors to develop sales plans, including setting sales targets, forecasting, and monitoring performance. In this job role, I am implementing metrics and key performance indicators (KPIs) to track channel partner performance, evaluate sales data, and identify areas for improvement. Moreover, I am providing valuable insights and feedback from channel partners to internal stakeholders, aiming to shape product development, pricing strategies, and marketing initiatives.Here are some of my proudest achievements:• Attained high level of customer satisfaction by fostering strong relationships with clients and resolving inquiries in timely manner.• Participated as key member of sales team and collaborated with field sales staff to provide extensive support in achieving sales targets.• Ensured consistent utilization and maintenance of CRM system for managing sales data and providing valuable insights for decision-making.• Crafted compelling customer proposals to highlight value proposition of products and services, resulting in expansion of customer base.• Utilized in-depth market knowledge and performed competitor analysis to develop strategic account plans and drive sales growth within assigned accounts.• Led, trained, and mentored new staff on business processes and best practices while fostering collaborative environment to streamline sales operations.• Maintained open lines of communication with Regional Sales Manager to ensure alignment with company objectives while maximizing sales opportunities and revenue generation.

Anderson, South Carolina, Us

• Working with management as inside sales contact for quote requests to develop sales strategy and create customer bids, processing orders through existing and newly introduced platforms, and handling requests with strong attention to details. • Answering mid-high volume emails and inbound calls from customers, suppliers, and outsides sales representatives daily while supporting outside sales representatives with projects in a timely manner. • Ensuring the consistent implementation of effective sales processes for optimum performance and organizational success and applying a deep understanding of the market including competitors to build strategic account plans. • Collaborating with other departments in order to develop sales strategies for enhancing the company's growth, building strong business relationships within assigned accounts, and ensuring alignment of internal resources. • Leveraging inbound calls and other electronic contacts to generate new prospects and close sales by applying an extensive knowledge of the company's catalog of products and services to offer the best sales experience to prospects. • Ensuring CRM is utilized and maintained on a daily basis in accordance with agreed strategies or business plans, training new hires, and setting objectives as well as conducted team calls for training and best practice sharing. • Applying understanding of the company's policies, procedures, products, and services to address customer needs and to close sales on products, systems, or services while acting as part of the sales team and supporting field sales staff.

San Antonio, Texas, Us

San Mateo, California, Us

During my time here, it was my core responsibility to orchestrate all site operations and billing procedures, including creation of comprehensive lesson plans and successful implementation of new curriculum. My notable duties were overseeing initial interviewing and training processes for new employees while providing effective coaching to teachers for increasing revenue and enrollments. It is worth mentioning that I created robust business plans aligned with company objectives, analyzed reports, and managed business records, including payroll, cash management, banking, deposits, and inventory. I was also involved in cultivating employee growth and advancement through purposeful coaching, mentoring, and training, leading to progression of team members into multiple leadership positions.My key-contributions for this role are mentioned below:• Drove successful rebranding of educational program, catapulting market appeal and brand recognition.• Championed development and implementation of cutting-edge curriculum and elevating educational program to new heights.• Collaborated closely with store executive team to develop and execute effective retention strategies to ensure stable and highly engaged workforce.• Implemented robust safety and security protocols to ensure compliance and safeguarding of store associates, customers, and valuable assets.• Crafted comprehensive Operations Manual and established standardized processes to maximize operational effectiveness at Charlotte location.• Pioneered dynamic focus group in collaboration with corporate office, resulting in creation of innovative programs and lesson plans deployed across franchise.

Singapore, Sg

➤ Provided excellent service for all executives staying within Oakwood properties in Salt Lake City and the Carolinas and delivered excellent customer service by responding to tenant requests or problems in a timely and courteous manner.➤ Managed 11 commercial properties located throughout the area, maintained properties by investigating and resolving tenant complaints, enforced rules of occupancy, inspected vacant units, and oversaw the completion of repairs.➤ Generated work orders directed to vendors or maintenance staff, followed up with the tenant to ensure satisfactory resolution of the issue, and ensured that there was 24-hour emergency coverage for the property at all time.➤ Established rental rates by surveying local rental properties, calculating overhead costs, depreciation, taxes, and profit goals and contracting with tenants by negotiating leases, collecting security deposits, and initiating corrective actions.➤ Ensured that all invoices were approved, entered, and paid within a timely manner weekly, performed monthly accounting closing reports, processed final account statements for move outs, and performed move outs/move ins.

Greenwich, Ct, Us

• Sr. Executive Assistant – Chart Logic Inc., Salt Lake City, UT• Ad Operations Coordinator – Spark Networks, Provo, UT• Senior Manager – Ann Taylor, Charlotte, NC • Operations Manager – Eddie Bauer, Charlotte, NC

Education record

Marketing