Dana Robinson Email and Phone Number

• Facilitated a seamless, digital, client experience through the underwriting and post offer processes for life insurance applicants.• Utilized a custom CRM to own and manage a caseload of 400+ clients from application through active coverage.• Communicated with clients, insurers, and vendors to obtain exams, medical records, and assorted documentation.• Collaborated on cross-functional projects to improve and expedite operations processes.• Researched underwriting guidelines across insurers and made individualized best fit recommendations for clients.• Exceeded KPI benchmarks 23 months in a row and recognized as a domain expertise resource for team members.

• Provided support and ensured a safe environment for recovery-based treatment of adolescents with eating disorders.• Coached patients during meals and emotional distress using DBT/CPI verbal and physical interventions. • Implemented individual treatment plans for patients with a variety of clinical diagnosis.• Provided excellent customer service to patients and families throughout treatment. • Trained new employees to ensure successful team integration and accurate implementation of tasks.• Supervised and led activities to engage patients in the use of coping skills. • Utilized Sigmund medical records software to accurately document patient information.

• Residential leader on a three-person house team. • Supported the social, emotional, physical and academic development of 22 high school students. • Communicated with students’ parents, teachers and health center professionals to ensure student well-being. • Oversaw planning of house activities, meetings and educational experiences.

• Created and distributed weekly and daily schedules in collaboration with all campus departments.• Supported the Dean of Students in student affairs, personnel management, and large campus events.• Coordinated travel arrangements for 130 high school students. • Collaborated with the Dean of Students on recruitment and hiring for the Academy Fellowship(residential position for recent college graduates).• Ensured quality and consistency in day-to-day and long term operations involving Residential Life.• Acted as primary contact for students’ parents regarding Residential Life matters.

• Senior-level residential assistant on a three-person house team. • Supported the social, emotional, physical and academic development of 20 high school students. • Collaborated with the House Parent to design and execute house activities, meetings and educational experiences.

• Junior-level residential assistant on a three-person house team. • Supported the social, emotional, physical and academic development of 20 high school students. • Served as a teaching assistant for AP Environmental Science. • Designed and executed recreational and educational programs and parent communication via e-newsletters.

Care for children ages infant-4 years

•Taught third-grade Hebrew•Developed lesson plans•Created curriculum supplements•Engaged students in Hebrew education•Maintained a positive learning environment

•Managed harvest and post-harvest processing•Managed CSA drop-off at the Jewish Community Center•Led volunteer programming•Completed a variety of farm tasks

•Taught arts and crafts•Taught nature activities•Bunk counselor for children ages 9-15 •Planned and led team-building activities