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Creative and strategic mindset with hands-on experience to transition strategic plans to operational solutions. My success comes from my ability to establish rapport, understand the business from a stakeholder’s perspective and create streamline processes through innovative and tactical thinking. The implementation phase utilizes my strong project management talents. The rollout is supported through effective communication, detailed documentation, practical training and organizational change management.Specialties: Leadership, Coaching, Mentoring, Team Development, Speaking, Training, Curriculum Design, Problem Solver, Metrics Design, Service Delivery and Process ManagementDana holds the ITIL® v3 Expert Certificate in IT Service Management with experience in Incident, Change, Problem. Configuration Management, Service Catalog, and Service Desk operations. She is a Kepner-Tregoe Program leader.
Olson Adventures
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Chief Entertainment OfficerOlson Adventures Oct 2024 - PresentRetired and enjoying life by traveling, spending time with family/grandkids and exercising.
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Director It Support And Service OptimizationCommonspirit Health Aug 2019 - Oct 2024Chicago, Illinois, Us -
Director It Service Delivery - MidwestCatholic Health Initiatives Sep 2018 - Aug 2019Englewood, Co, Us -
Itsm Process ManagerOmaha Public Power District Jul 2018 - Aug 2018Omaha, Ne, Us -
Director Of It ServicesFive Nines Apr 2017 - May 2018Lincoln, Ne, Us -
Sr ManagerDatavail Oct 2016 - Mar 2017Broomfield, Co, Us -
Senior It ManagerGavilon Group, Llc Jun 2012 - Oct 2016Omaha, Nebraska, Us -
Sr. Service Delivery AnalystGavilon Group, Llc Dec 2011 - Jun 2012Omaha, Nebraska, Us
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Process ManagerWest Corporation May 2009 - Dec 2011Omaha, Ne, UsResponsible for managing the design and implementation of various processes in support of multiple business units. Partner with business unit and information technology leaders to design processes for efficient Enterprise Information Technology support ensuring processes support customer goals and objectives. Provide leadership, coordinate and prioritize activities in process improvement projects. -
Director Of Metrics/ProjectsCreighton University Oct 2007 - May 2009Omaha, Nebraska, Us• Benchmark analysis of our peer and aspirant institutions. • Assess IT trends and innovations that will influence information technology directions.• Project Manager for the Division of Information Technology wide metrics and managing time-delimited strategic projects.• Analyze processes and deliver recommendations for process improvements that increase employee productivity, customer service and the overall bottom line. -
Executive DirectorCreighton University Oct 2004 - Oct 2007Omaha, Nebraska, Us• Developed policies, annual plans and long-range plans, which support and respond to Creighton’s strategic, operational, and master plans for Customer Support and Training including Service Desk, Classroom Services, Lab Management, Student Technology Support, and Technology Training. • Determined fiscal requirements, prepared budget, administered budget, and monitored operations for all Customer Service & Training areas. • Performed effective staff management including hiring, establishing personal performance goals, creating individual development plans and conducting evaluations. • Monitored the success and effectiveness of ongoing services and processes through a dashboard; consistently enhancing services in response to the constantly changing needs of users.
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Training DirectorCreighton University Apr 2002 - Oct 2004Omaha, Nebraska, Us• Coordinated and managed campus-wide technology rollouts for faculty, staff, and students including SCT Banner Finance and Student System upgrades. • Customized Banner modules, developed training materials and conducted training for Recruiting, Admissions, Financial Aid, Registration, and Finance modules.• Instituted department assessments and directed training programs.• Restructured training program based on customer feedback increasing average attendance by 33%.
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Project ManagerHealth Data Management Corp. Apr 2001 - Dec 2001
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President / OwnerTailored Automation, Llc Sep 1998 - Mar 2001
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Technical ManagerPhysicians Mutual Insurance Company Feb 1996 - Dec 1998Omaha, Nebraska, Us
Dana Olson Skills
Dana Olson Education Details
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Wayne State CollegeEducation
Frequently Asked Questions about Dana Olson
What company does Dana Olson work for?
Dana Olson works for Olson Adventures
What is Dana Olson's role at the current company?
Dana Olson's current role is Chief Entertainment Officer - Olson Adventures.
What is Dana Olson's email address?
Dana Olson's email address is da****@****ail.com
What is Dana Olson's direct phone number?
Dana Olson's direct phone number is +140288*****
What schools did Dana Olson attend?
Dana Olson attended Wayne State College.
What skills is Dana Olson known for?
Dana Olson has skills like Process Improvement, Leadership, Service Desk, Training, Business Process, Itil, Strategy, It Management, Project Management, Management, Service Management, Leadership Development.
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