Develop and facilitate successful growth and sales enablement strategies for team members and the business.• Account, project management, & business process improvement responsibilities.• Sales Coach - training sales processes, territory maximization & CRM utilization.• Create New Hire Sales Onboarding, documentation & training.• Salesforce - training, update & create dashboards & reports for pipeline and forecasting statistics and strategies.• Sales Support role creation, documentation of responsibilities & processes, and program management.

Partner with Sales & Account Management leadership on departmental initiatives, Onboarding, Quarterly Business Reviews, Executive updates, and department meetings.Work cross functionally with various teams in the organization• Training – lead, coordinate and update new hire Boot Camp & Onboarding for sales, management & account management. • Sales Operations – Salesforce dashboards, reporting & team utilization. Seismic enablement platform.• Marketing - meetings & events coordination for the teams and department.• HR - staffing analytics with Power BI to manage workloads and hiring needs.• IT – developed the team SharePoint site to streamline document repository content & access.

Responsible for new franchise owners from pre-qualifying potential candidates, to facilitation of the transfer process and coordinating franchise sales owner functions at the corporate office.•Design, develop and implement training programs for new franchise owners and corporate sales leaders.•Onboarding for new owners and sales managers.•Part of a cross-functional team that transitions markets from franchised to owned.•Partnered with Legal on franchise ownership processes & annually filed franchise documents.

Part of the team tasked with executing the control office model to move work to a new office and later off-shore. Facilitated work handled by remote teams and partnered with sales and sales support through multiple transitions. •Implemented the transition work plans, Followed and supported timeline constraints for various functions transfers. Managed departmental workflows and assigned to the offshore team, ensuring prompt handling. •Maintained timely communication with sales support on transitions of work and work processes. •Trained and supported a new offshore company on processes & procedures, and workflows as responsibilities were shifted from the onshore to the offshore team.•Formulated processes and procedures, as well as training documents for both the on-shore and offshore control office teams, which provided consistency in job functions and increased efficiencies.•Analyzed, tracked, and monitored data to identify trends and provide feedback to cross-functional teams and offshore partners, which enabled them to be more proactive and effective.•Developed and maintained tracking spreadsheets to collect, categorize, and report data for multiple departments and cross-functional teams. The data and trending stats identified gaps in training and efficiencies enabling follow-up training, timely communications to other departments and faster resolutions.•Recognized as the “go-to” person for analyzing, categorizing, managing and delivering data, was tasked with numerous special projects requiring expedited results.

Managed call center team for optimum customer service. •Provided ongoing coaching and feedback which enabled the team to exceed performance standards and revenue growth goals. •Maintained weekly & monthly checkpoints, monthly call center stats & managed staffing.•Trained reps on the publishing system and aspects of that to better partner with other departments. •Handled escalated customer complaints, billing issues, Regional Appeals & BBB complaints.

Partnered with upper tiered accounts to handle any issues or concerns, regarding advertising and billing, with customers & sales reps. Trained new customer care reps to assist the training department.

Trained new sales reps on all aspects of the position including the sales processes, sales strategy, sales systems, paperwork, and company policies and procedures. Also trained, Sales Leadership, New Product Rollout, Product promotions and train the trainer.• Facilitated classroom instruction, set-up, coordination and training delivery.• Supported reps post training with business planning, field execution, and through ongoing field coaching. Identified concerns, provided follow-up training, and partnered with sales leadership on rep development and progress.• Coordinated with the documentation team on training documentation, curriculum development, and training materials.

Sales rep and Credit account specialist in Florida and Carolina markets.•Proven record of increasing revenue, exceeding goals, and managing delinquent accounts.

Facilitated training of three new selling systems rolled out company-wide. Training delivery included classroom instruction, management training, ongoing sales support in the field & updated training on system releases and issue resolutions. Member of a cross functional project team, identified issues with the new system, researched solutions, and delivered resolutions post initial rollout.Coordinated with the documentation team on training documentation, curriculum development, and training materials.

Sales rep - advertising sales in Florida markets.•Proven record of increasing revenue, exceeding goals, and managing territories.