Technical Support Engineer for Five9 Support Services Team (SST) that specializes in troubleshooting CRM-related concerns such as Salesforce, ServiceNow, MS Dynamics, and etc.

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* Provide 1st level troubleshooting and support of Broadview OfficeSuite and all other adjunct voice and data products.*Assist customers in navigating MyOfficeSuite portal for call routing, user management and phone configuration*Issue accurate and thorough trouble tickets as appropriate to direct issues to Level 2 repair*Provide support to customers making changes to their account e.g. adding features and services and moving location*Interface with other internal departments to escalate and/or resolve customer issues, including but not limited to, Provisioning, Repair, Activations, Service Delivery Management, and Sales utilizing current Processes*Troubleshoots network problems and recommends corrective procedures

- An all around IT Support managing internal equipment of the company including servers, network and computer hardware.- Work with clients regarding all IT related issues and requests.- Manage and troubleshoot all software used in the company specially: * SonicWall VPN, Symantec Anti Virus, Fortinet VPN, Veriato 360, Vitelity, and Eyebeam VoiP(Counterpath).Windows Server Administration (Windows 2008 R2, Windows 2012 R2, Windows 7 and Windows 10 OS)* Managed DNS, Active Directory and other Windows related featuresNetwork Attached Storage (NAS)* Setup QNAP NAS TS-853A Server* Setup Port-Trunking* File Management* RTRR* File Synchronization * Setup User/Folder/Files PermissionVeriato 360 ( Employee Monitoring Software )* Setup Veriato 360 to computers in an Active Directory* Manage Veriato 360 Dashboard, Control Center* Implement and troubleshoot Veriato 360 within the officeSymantech Endpoint Protection* Manage Symantec Endpoint Protection Small Business Edition* Create user policies* Deploy Full Scan to all computers using Administrator website features* Manage Anti-Virus for company managed computersMicrosoft Outlook* Setup POP3/IMAP Gmail for outlook* Add forwarding rules* Troubleshoot ErrorsComputer Hardware: - Knowledge gained from Computer Hardware Fundamentals* Troubleshooting* Assembling a Desktop Computer (Motherboard, Power Supply, Memory, Graphics Card and other computer components)* Disk formatting* Operating System Installation

IT Support for Desktop Computers