Dana Baldwin Email & Phone Number

King Of Prussia, Pa, Us

I assist U.S. based customers with Replicate, a high performance data replication and loading solution designed to accelerate enterprise big data analytics initiatives. Replicate automates movement to, from and between databases, data warehouses, Hadoop and the Cloud, reducing time, labor and ultimately the cost of making Big Data analytics available in real time.

Recording, computer & other technical help

Santa Clara, California, Us

Database Administrator for internally developed finance application. Responsibilities include deploying hot fixes & releases, system analyst & development work.Previous: Third level support & technical owner of AssureNET, a SQL Server based close & reporting application. Network with finance management, end users, L1 & L2 support and vendor representatives to resolve incidents and drive problem management. Maintain application stability through database tuning, generate custom SQL reports, and continuously improve application functionality by implementing custom stored procedures and influencing the vendor with new feature proposals/improvements.Previous: Database Administrator - Oracle 8i - 10g & RAC databases on Windows and SQL Server 2000/2005 databases & custom manufacturing applications, ETL jobs and web based reports using XIR2. Work closely with end users, site support and developers to ensure quick and complete issue resolution. Install application upgrades and database patches. Install and configure applications for platform migrations and new site start-ups. Manage change in the environment by following a strict ITIL process.www.intel.com

Fort Mill, Sc, Us

Assist Decision Support Systems Hub with level 2 support of Oracle/SQL Server databases for global assembly facilities at Intel’s Chandler campus. Respond to customer issues and automated alerts regarding failed backup attempts, low disk space warnings and slow or stalled data loads from WorkStream.http://www.excell.com/

Calibrate & test measurement tools used for oil drilling. Verify that the tool correctly measures the earth’s magnetic field and gravitational pull at temperatures 25 – 165 Celsius when the tool is in several different azimuth and inclination positions relative to the earth.http://www.ata-sd.com/

Provided ERP implementation services for Berkeley Industries LLC in Sante Fe Springs, CA. Evaluated current system utilization and business processes and made recommendations on areas for improvement. Provided a script to populate their EnterpriseIQ timeclock software from a 3rd party system, Time Center.Provided SQL scripts and software upgrade assistance to Cornucopia Tool & Plastics Inc. Paso Robles, CA.

Paso Robles, Ca, Us

Tune & troubleshoot Oracle databases for internal/external customers. Migrated customer base from Oracle 7.3.4 platform to 8.1.7, including all documentation and training of internal support staff. Developed & taught a System Administration training class for EnterpriseIQ, an Oracle-based proprietary ERP suite.Supervise support technicians for the EDI portion of EnterpriseIQ. Track call performance using CRM software. Modify / customize customer & vendor transaction sets. Trading partners known include: Ford, Chrysler, Whirlpool, Walmart, etc. Transactions include 830/Delfor, 862/Deljit, 856/Desadv, etc. Continually improve the EDI product & related applications that feed data to or are fed by EDI (sales orders, packing slips, purchase orders, etc), design & test fixes & enhancements, and create custom templates and parsing scripts (SQL & PL/SQL). Conduct classroom & internet based training & make on site visits to assist with EDI software implementation.www.iqms.com

Accutech is a wholesale/retail parts and repair depot for Xerox, Brother and Nakajima office equipment. In my role there, I provided technical assistance to customers over the telephone, determined the most likely root cause and then sold them the appropriate parts to resolve the issue. My responsibilities encompassed many areas including inventory management and purchasing using Sage MAS 90 software. I also negotiated pricing on special orders and resolved 99% of customer complaints without escalation. In addition I also performed shop repairs and field service calls on all types of office equipment, including component-level circuit board repair for Xerox typewriters and fax machines.http://www.accutechusa.com/http://xeroxparts.com/http://www.brother-parts.com/http://officemachinewarehouse.com/

Prepare competitive analysis and rate information for potential yellow pages advertising clients. Track and update discount programs and ad copy for existing clients. Played an integral role in implementing a new Oracle-based software product for processing yellow page advertising orders, MacYP (Now MYPS http://www.myps.com/index.asp).http://www.yellowpages-nds.com/

Dallas, Tx, Us

(GTE Directories Corp). Contact existing advertisers, review their needs and recommend programs for upcoming directory editions. Develop new customers through non-advertisers and businesses who are newly established. Work closely with customer and artist to develop effective ad copy.http://www.supermedia.com/http://www.superpages.com/

Repair & test monitors, disk drives, power supplies, and ribbon deck assemblies for Xerox Memorywriter typewriters/word processors. Refurbish Xerox Memorywriters for wholesale distribution. Establish vendors and maintain target inventory levels for resale parts.http://www.accutechusa.com/

Computer Programming

Bsit, Information Technology

As, Electronics Technology

Diploma, General Studies