Dana Schamberger Email & Phone Number

Kansas City, Mo, Us

Lee'S Summit, Missouri

Kansas City, Missouri

Lead HR and operations support team within A&D integration team, responsible for integrating acquired independent businesses ($18 million revenue) into company and franchise operational models, as well as converting franchise offices to company. • Oversee entire process for hiring, on-boarding, and compensating approximately 1000 acquisition associates annually. The on-boarding experience is the first opportunity for maximizing associate retention and satisfaction, which is also key to retaining clients acquired with the deal.• Execute new franchisee training held throughout the year, communicating with attendees, assisting with agenda creation, collaborating with subject matter experts presenting content, planning social events.• Partnered with team members and members of key support groups, continuously improving existing processes and streamlining workflows ensuring smooth execution.

Kansas City, Missouri

Served as the go-to person for A&D integration team, both within department and with cross-functional partners. Led process improvement efforts, resolved widespread issues, and managed internal initiatives. Operational readiness from the date the deal closes is key in ensuring a successful integration into the H&R Block network, which in turn drives growth and performance.

Kansas City, Missouri Area

Managed nationwide implementation of office manager program designed to clearly define the tax office front-line supervisor role for the organization and upgrade talent. In addition, managed various HR related initatives designed to enable field organization to successfully serve clients. Each project involved cross-functional team leadership, deliverable development and managing priorities to meet deadlines.

Kansas City, Missouri Area

Managed relationship with government client whose complex program impacts approximately 75,000 households in Kansas annually and generated $1.5 million in revenue for the company. Proactively monitored quality and program objectives to ensure client expectations were met and or exceeded. Worked closely with internal support staff to customize solutions to meet the client’s specific requirements. In addition, selected by management to oversee new client implementations, which involved collaborating with the client and the assigned Account Manager to develop a customized plan and approach for on-boarding the new business within the established timeline.

Kansas City, Missouri

Coordinated deployment of critical projects, initiatives and communications through toll gate framework to network of 11,000 retail company and franchise tax offices and 100,000 associates. .• Led cross-functional team responsible for design and development of state-of-the-art flagship tax office in New York City Times Square, as well as new upgraded office model recognized as best-in-class, successfully implemented in 300 retail tax offices.

Kansas City, Missouri

Served as communications and support liaison between field operations management and members of key departments. Supported management-decision making by creating, compiling, and distributing multiple reports to senior management. .• Compiled and edited daily electronic news for over 500 Tax Services regional and district field management, and provided real-time communications to 100,000 seasonal associates nationwide.

Kansas City, Missouri

Planned and executed detailed audits of various business segments. Prepared audit reports including observations and recommendations for improving operational efficiency and effectiveness, which were discussed with senior management. Provided support necessary for the Company to meet requirements of Section 302 and Section 404 of the Sarbanes-Oxley Act. Conducted special reviews and projects at management's request such as fraud investigations and due diligence acquisition reviews.