Dana Staggs Email & Phone Number

Florida, United States

Jacksonville, Florida

Directly responsible for teaching, coaching and developing twenty direct reports. Maintain close relations with company attorneys with regard to FCRA, FDCPA, FCPA and other applicable collections laws to ensure department compliance.Utilized a system of collateral in process of liquidation recovery that generated $195,000 in additional recovery for the.

Cross selling credit union products based on credit union products and services and individual member financial need.Helping member’s select financial products and services such as certificates of deposit, checking, savings and individual retirement accounts.Awarded for Highest Checking Accounts and Highest GAP and Warranty sales producer for 1st quarter.

Securing repayment arrangements on all outstanding 30-180 day delinquent accounts using excellent negotiation and active listening skills.Voted Credit Advisor of the Quarter first quarter 2012 with the lowest charge off ratio out of sixteen employees.Was selected by executives to update the employee manual for the department, using policies designed for.

Participated in the 2009 executive team research product which lead to the reorganization of the retention department and created the new team lead position which is still used today Organized and trained over thirty new employees over a two- year timeframe, leading to a two percent fail rate in new employee entrance exam scores Educating customers on.

Participated in the 2009 executive team research product which lead to the reorganization of the retention department and created the new team lead position which is still used today Organized and trained over thirty new employees over a two year timeframe, leading to a two percent fail rate in new employee entrance exam scores Educating customers on.

Was awarded Top Informix collector for fiscal year 2006 for highest collected dollars Selected by the management team for demonstrating leadership skills to handle escalated customer service calls and offer solutions to billing discrepancies, preventing company loss.Used active listening skills to find reasons for customer delinquency and applied problem.

Bachelors Of Science, Business Adminstration

Bachelor’S Degree, Business Administration And Management, General