Dana Tothova Email & Phone Number

Madrid

Monitoring over 140 car parks in Spain. Incident management, answering more than 400 calls per day. Customer Service, reservations and subscribers management. Cooperation with car parks personnel and maintenance teams. Information.

C/ Agustín Foxá, 29

Handling of incoming phone calls, rental car reservations (Europcar), contracts modification, liaison with travel agencies and companies, information.Coordination with rental offices, assistance and other Europcar departments.Supporting Customer Service department with complaints and incidences, sending documentation.

Airport, Madrid, Spain

Responsibilities: Customer service, currency exchange, cash advance, detection of counterfeit notes, card replacement, VAT refund… Handling of phone calls, back office tasks. Analysis, processing and resolution of Customer's Complaints, liaising with other departments. Management of the assigned till: control of stocks, cash replenishment. New hires' training: operational, procedural, normative and regulatory.Achievements: I designed a personalized service plan, based on a deep analysis of customers' needs, which helped increase the Company's revenues sharply. I was able to achieve a turnover in excess of 2.5 million euros per year, exceeding the assigned targets by more than 120%.

Madrid, Spain

Responsibilities: Office management, Customer Service, cash transfer operations, telephone booths, daily matching, resolution of Customers' complaints.