Sales & Marketing: Spearheaded the launch of e-commerce operations, achieving 20% month-over-month sales growth. Executed targeted advertising campaigns, increasing website traffic by 15% and conversions by 10%. Optimized Amazon marketplace presence, driving a 15% sales increase. Selected optimal sales channels and distribution methods to maximize product reach.Supply Chain & Operations: Selected and procured products, negotiated with suppliers, and managed logistics. Streamlined e-commerce operations using ERP systems.Business Analysis & Profitability: Leveraged data analysis and market research software (Helium 10, Jungle Scout, Google Trends) to conduct market analysis, ensuring a 30% net profit on all products and contributing to a 7% profit margin improvement. Analyzed ERP data to optimize pricing and product mix.Client Relationship Management: Monitored and responded to customer reviews, addressed concerns, and maintained high customer satisfaction.

Supervised and mentored 3 project assistants, utilizing SharePoint for team collaboration and project tracking.Improved team productivity by 10% and on-time project delivery by 8% by implementing a new task allocation system and providing regular feedback.Streamlined order fulfillment process, reducing processing time by 15% by utilizing process mapping and lean principles.Increased client satisfaction by 5% by implementing standardized procedures.Built and maintained strong relationships with clients through effective communication and proactive problem-solving.Successfully addressed client concerns and ensured their needs were met throughout the project lifecycle.Provided training and onboarding support for new hires, facilitating their successful integration into the team.Collaborated with cross-functional teams to ensure project success and alignment with overarching business objectives.Mitigated risks, such as material shortages, reducing project delays by 10%.

• Customer Service: Provided exceptional service to over 150 customers daily, resolving inquiries with empathy and achieving a 95% satisfaction rating.• Order Fulfillment: Prepared and packaged 25-30 orders per hour with speed and accuracy, contributing to efficient service during peak hours.

Project Coordination, Collaboration, Risk Management, Administrative SupportSupported the successful execution of three commercial construction projects valued over $2 million, ensuring on-time and within-budget delivery.Coordinated project updates, reports, and approvals to facilitate collaboration. Mitigated risks, such as material delivery delays and contractor scheduling conflicts, avoiding process delays.Provided comprehensive administrative support, including managing project documentation with accuracy via SharePoint and procuring office supplies.

• Customer Engagement: Proactively engaged with 60+ daily customers, addressing diverse needs and achieving a 95% customer satisfaction rating.• Problem Resolution: Actively listened to customer concerns, identified root causes, and implemented effective solutions, resulting in a 90% first-contact resolution rate.• Order & Payment Processing: Leveraged proficiency in customer service systems to accurately process an average of 40 orders and 50 payments per day.