Danay Lewis Email & Phone Number

Quantico, Virginia, United States

Manassas

• Drive sales and manage revenue for the Parks, Culture, and Recreation Department• Supervise Visitor Services Aides and Volunteers to provide excellent customer serviceo Instructing, assigning, and reviewing daily dutieso Appraising employee performance and developing talent through training and delegation• Develop, implement, and maintain procedures for point of sale systems to include working with the Finance and IT departments• Lead the daily operations of the Manassas Museum store to generate maximum profitabilityo Select, purchase, and manage specialized product inventory consistent with the museum’s missiono Markets the museum store, parks and sites as a destination for unique products and experienceso Coordinates merchandise and services with special events, book signings, or other related eventso Strategically designs merchandising displays to achieve sales objectiveso Collaborate with program, event and curatorial staff to feature products relevant to the department’s programs and events• Prepares and presents regular reports and analytics related to revenue and visitation statistics to the Director, Boards and Commissions and City Council• Maintain an active e-commerce/web presence that complement on-site sales activities• Manage the department budget and monitor expenses against approved budget

Washington D.C. Metro Area

• Aid in the supervision and oversight of all sales and stock team members and business operations of the museum storeo Monitor retail processes while ensuring excellent customer service is delivered to each museum guest to maximize saleso Provide training and monthly coaching to associates in operations, customer service, sales and replenishmento Assist the Area Manager in selecting, interviewing, training, developing, and supporting the sales staff to maintain high standards and productivity within the storeo Approve payroll and oversee time and attendance standards• Monitor the store capacity and assist in entrance, middle of store, and checkout line control in collaboration with museum security• Provide various reports for the Area and District Managers such as a monthly business recap, inventory communications reports, and daily end of day reports• Place replenishment orders for information “Provenance” cards and signage with the buying and merchandising departments• Ensure store compliance with company policies and procedures to guarantee operational efficiency• Coordinate after-hours openings with museum special events staff

Washington, Dc

• Oversee the efficiency and productivity of the back of house functionso Lead a team of operations associates in efficient processing and movement of merchandise through the Door to Floor process, price changes, re-ticketing, RTV’s, and weekly markdowns o Assist with proper signage placement, according to corporate visual directives for current promoso Coach associates on operational standards and adherence to company initiativeso Support the inventory shortage strategy, results, and concerns and communicate procedures to store populationo Review and adjust daily exception reports o Provide sales support to selling staff as needed, and perform other standard opening and closing processes

Northern Va,Dc, And Md

• Perform showroom inventories for 40+ showrooms quarterly • Proficient in prioritizing, multitasking, and organization of short and long term operations• Research discrepancies using various tools and methods (Oracle and Siesta), and make appropriate adjustments • Monitor stock levels for each showroom and make recommendations if needed • Send completed inventory and compliance reports to upper management after final review• Work closely with district managers and Asset Protection to resolve major inventory discrepancies, and suggest a plan of action • Ensure accuracy of daily counts performed by showroom salespersons/managers and communicate concerns with DMs • Create/monitor all store-to-store, return-to-warehouse, and replacement requests to the merchandising department • Maintain office and inventory supply levels for each showroom • Direct set up of showroom openings/closings and remerchandising using designated floor plans and merchandising guidelines• Communicate with repair and maintenance and merchandising teams to address identified issues, and ensure completion of satisfactory service work• Ensure licensing, safety, and other operational compliance

• Maintain and organized, clean, and fully stocked sales floor while delivering excellent customer service to museum store visitors • Work in coordination with the store Assistant Manager to conduct daily morning meetings with part time associates, assign daily tasks and ensure follow through, prepare daily deposits, schedules, donations, and opening/closing store reports and duties, inventory management duties • Train and coach all new and current part time associates on the POS system and upholding cashier and museum store standards • Assist in set up of merchandising displays and book signings on a daily or monthly basis • When requested, participate in interview process with potential employees and provide feedback• Perform purchasing duties such as weekly/monthly merchandise analysis of sales data to create purchase orders for replenishing stock; maintain regular communication with current and/or potential vendors; assist with special order requests • Support museum staff in any necessary tasks/requests for special events (extending store hours for special evening award dinners, Marine Corps Balls, etc.)

• Create daily schedules and goals while serving as manager on duty, assign daily duties to sales associates, and oversee duties and tasks to ensure completion and that goals are met• Provide customer assistance with purchases of any of Paper Source’s various kinds of beautiful and fine craft papers, stationery, or any other arts and crafts/novelty items• Conduct frequent creative demonstrations of any featured products and provide creative inspiration to customers• Set appointments and meet with clients for personalized invitations, stationery, and other gift items• Assist in set up of creative window displays on a monthly basis• Prepare daily deposits and perform other normal store operating functions

• Provide customer service to 2000+ children’s specialty retailers around the country • Provide multi-departmental administrative support such as answering phones, checking messages, faxing, processing mail, entering and quality checking orders, and special projects• Do light accounts receivable duties such as creating invoices and credit memos, and processing checks and CODs• Assist the Sales Department with projects such as updating sales information on the company website, assembling media kits, updating customer accounts, and provide support for outside sales representatives• Serve as an active member of fundraiser and in-store promotions committees

Bachelors Of Arts, Arts Management

Studied African and Arabic culture in Paris, France for a two week immersion course

Bachelors Of Arts, Merchandise Management; Fashion Merchandising