Danaya Gray Email & Phone Number

Baltimore, Md, Us

Halethorpe, Maryland, United States

Partner with outside sales and management to drive the Company’s strategic vision of being a Brand of Choice for customers; serve as the customer’s advocate by responding to inbound inquiries, exceeding expectations and providing superior customer service to increase customer attraction and retention; collect market data to create and analyze reports resulting in gross margin management; collaborate with manufacturing to ensure Operational Excellence• Respond to customer and outside sales requests in ‘real time for price quotations, order placement, adjustments and cancellations• Develop and maintain relationships with customers to ensure proper support and provide a positive customer experience• Prepare quotes, order entry and resolve queries utilizing the ERP system• Serve as a liaison with outside sales, purchasing and plant management to expedite orders and meet delivery dates• Plan, organize and coordinate with management to pre-qualify bids over $3000 for Project or Contract Management• Coordinate delivery times with production and Operations Manager in order to achieve customer satisfaction when normal lead times are not adequate• Work with vendors to obtain information regarding pricing and specifications to complete and execute on project deliverables• Participate in various projects with the Engineering Department related to account-specific or special product opportunities

Elkridge, Maryland, United States

Processes customer orders, service requests, price requests and returns via live chat, email, and over the phone• Resolve product or service problems by determining the cause of the problem; selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution• Partner with the sales team to meet and exceed customers’ service expectations • Make outbound calls to customers regarding orders, deliveries, backorders, etc.

• Be the first point of contact with our customers.• Obtain key information from the customer while expressing empathy, a sense of urgency and confidence that they called the right company and we will solve their plumbing problems.• Data entry, including customer contact information and relevant details concerning their plumbing problems.• Schedule a service call based on customer’s availability and convenience.• Discuss additional services and products we have available that may be helpful.

Ezpass MD Call CenterResponds to escalated requests received via email by researching case files and accessing State supplied information and supplying swift, accurate, and courteous responses via phone, email, or mail. • Maintains work guidance and performance measures to meet goals for delivery of service.• Work to resolve escalated requests with minimal supervision. Develop and monitor work guidance and performance measures to meet goals for delivery of service.• Maintain quality of service and responses provided to customers.• Provides functional guidance, training and assistance to representatives.• Assist in resolving problems and issues that arise with internal and external customers. • Report to management on accomplishments, achievements and productivity.• Keep apprised of developments in field of expertise to ensure currency and makes recommendations to management to improve efficiency.

EZPASS MD Call CenterResponsible for responding to customer inquiries and complaints regarding company records, billings, Answers and initiates a variety of real-time inbound and outbound voice-based communications.• Using a computerized system, responds to customer inquiries in a call center environment.• To resolve customer queries and complaints, which fall within the scope of the assigned responsibilities. • The purpose of the role is to respond to inbound calls and or written inquiries from clients and customers. Ensures high level of customer satisfaction is obtained with each interaction.• Responds to telephone inquiries and complaints using standard scripts and procedures. • Gathers information, researches/resolves inquiries and logs customer calls.• Communicates appropriate options for resolution in a timely manner.• Informs customers about services available and assesses customer needs.• Prepares standard reports to track workload, response time and quality of input.