Dan Baldree Email & Phone Number

San Jose, Ca, Us

Employee Lifecycle, policy/compliance, learning and development

San Jose, Ca, Us

Director of IT for Public Safety, Justice, and Emergency Management

San Jose, Ca, Us

• Beginning in November of 2015, established a new service area within the Customer Service Division of the central IT organization. Led to the creation of a new division in February, 2016, that provides business relationship management, business analysis, and departmental system support services to County departments. • The division serves as a trusted advisor to the business by building executive-level partnerships, advocating for business needs, and supporting business systems in order to increase business performance. • Placed senior IT professionals in departments to provide strategic planning and project leadership for key business initiatives. Mentored them in adapting to County process and culture so they can effectively function within the environment. Some examples of the 50+ projects currently in the portfolio: *Improvements in County Voting Systems/Processes *High-speed public and employee wifi access at County Parks using County Communications radio towers as a network backbone (currently in pilot) *Electronic Landfill Reporting System *Modernization of the Board of Supervisors Chambers (completed October, 2016) • Associate Board Member with the California County Information Systems Directors Association (CCISDA). • Liaison with California State Association of Counties (CSAC) during the revision and passage of AB 2257 • Member of the IT Career Compass team developing the County's future IT organizational model

San Jose, Ca, Us

• Senior manager responsible for leading, planning, organizing, and managing the strategy and operations of the central IT Customer Services Division, which is composed of 34 permanent and 10+ unclassified/extra help IT professionals.• Areas of responsibility include the Information Technology Support (Service Desk and End User Device Support), IT Asset Management, Advanced Technical Support (application administration and support), Mobile Device Management, and Partner Relationship Management. • Extensive experience with local government budgeting and administrative processes, with the ability make meaningful improvements within organizational constraints. This includes the ability to communicate and work effectively with County staff at all levels and areas of the organization.• Able to recruit, hire, supervise, and manage staff within a unionized environment

San Jose, Ca, Us

• Led a management team within the Information Services Department responsible for the central IT Helpdesk, IT Field/Device Support, and County E-learning system. • Initiated and led changes to existing customer service processes and organizational structures to support ongoing IT Transformation efforts within the County intended to improve efficiency, flexibility, and consistency of service. • Through the County's Center for Leadership and Transformation (CLT) program, was an integral part of developing a new IT Governance model and annual project request process. Facilitated governance meetings while ongoing Project Management Office (PMO) staff positions were created and filled. • Initiated and led a project to replace the County's Agenda Management system, saving $3.5 million over 5 years in staffing, licensing, and hardware costs. Project was finished on time and under budget. • Developed and managed the $3.7 million annual budget for the IT Customer Service division. • Managed the allocation and distribution of $20 million in IT bond funding.

San Jose, Ca, Us

• Project manager and business analyst for the Clerk of the Board’s Assessment Appeals system replacement project.• Project manager for the successful development of a modern, Sharepoint-based system to track the County’s many Boards and Commissions.

Us

• Managed the Information Technology Division’s Administrative Unit and the overall operations of the County Records and Mail Division.• Delivered a recommendation and plan for partnering with Solano County’s Mail operations to save Napa over $40,000 annually and reduce the Records and Mail division’s net county cost by nearly 8% without eliminating permanent staff.• Began an initiative to centralize IT, Communications, and Records billing processes to improve the consistency, accuracy, and timeliness of bills.• Used existing technology to begin tracking administrative tasks such as contract development and purchasing, providing customers with improved visibility, increased traceability, and more frequent communication related to their requests.

Sonora, California, Us

• Developed and supervised the IT Project Management Office, IT Service Desk, Health Care Information Systems Analyst, and IT Front Desk.• Directly supervised nine IT and Administrative professionals, including front desk staff. • Coordinated the IT Project Portfolio of Tuolumne County encompassing approximately 700 employees and an annual budget of over $120 million • Facilitated a customer-driven Information Technology Steering Board composed of County executives, with stated goals of improved project transparency, visibility, and accountability. • Managed many complex projects, including the Enterprise Physical Access Security and Control Selection, IT Incident Management System Implementation, and IT Service Desk Reorganization.• Developed rigorous recruitment methods that specifically select for traits vital to a particular position, along with evaluations and performance improvement plans that clearly identified areas requiring improvement and provided the necessary development resources.• Negotiated and developed contracts with vendors, coordinated executive/attorney approvals, and prepared contract documents and memorandums for Board of Supervisors approval.• Implemented Microsoft SharePoint and Project Server to streamline and improve project management within the County.

Sonora, California, Us

• Considered the Special Projects Analyst that, because of technical and problem solving acumen, was regularly deployed to complete cutting-edge, risky, or failing projects.• Rescued a failing FileNET implementation for the County Sheriff’s Office. Completed the implementation and programmed custom scripts, Microsoft Word Forms, and a Visual Basic application that streamlined and simplified document scanning and retrieval workflows.• Managed the implementation of a single-vendor legal Case Management System used by the District Attorney, Public Defender, and County Counsel while carefully balancing and customizing the very different needs of each department within budget.• Co-managed the selection and implementation of a $500,000 Home Health and Hospice Case Management System by coordinating the efforts of staff, contractors, and vendors during a complete metamorphosis in the client’s business practices. • Won a County Innovation Award for designing and implementing a countywide technology training program that resulted in an annual savings of $60,000. • Assisted and supported IT strategic planning and development of project plans among multiple County departments.• Actively produced system documentation, workflow diagrams, and Business Requirements Studies.• Aggressively pursued the improvement of business practices through the use of technology.

Pullman/Spokane/Tri-Cities/Vancouver/Everett/Global, Washington, Us

• Led a group of 3 student programmers. Assigned tasks and evaluated quality of finished code. Offered guidance and advice on coding for University standards.• Built and administered group of Windows NT/2000 servers that host many critical WSU sites, such as WSU News, Cougnet, My.WSU, Dr. Universe, Answerline, the WSU Calendar, and more.• Supported SQL Server 7 database server providing content to many of the above sites, as well as much of the backend interface development for those sites.• Reworked development and security methods to provide excellent security, with as little inconvenience to users as possible.

Pullman/Spokane/Tri-Cities/Vancouver/Everett/Global, Washington, Us

• Solved both phone and walk-in technical problems in a team-oriented environment serving the staff, faculty, and administration of WSU• Provided on-site and in-house computer assistance for a wide variety of problems.• Assisted users in account maintenance, detecting and removing viruses, and installing and maintaining operating systems and software.

Masters, Business Administration

Ba, Management Information Systems