Who is Dan Banner? Overview
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Dan Banner is listed as Desktop Support Specialist at Fragomen, based in Treeton, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Dan Banner.
Dan Banner previously worked as Technical Analyst at Hsbc. Dan Banner holds Foundation Certificate In It Service Management Version 3 from Exin.
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Fragomen
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Profile bio
About Dan Banner
I take pride in giving high levels of customer service ensuring my time is used productively and efficiently. I enjoy problem solving and project work. I have excellent communication skills and enjoy dealing with people (end users/collobrative departments/teammates/customers/anyone!). I also enjoy expanding my knowledge learning new tools and processes.
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3 roles
Dan Banner work experience
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Desktop Support Specialist
CurrentProviding Desktop support on site for over 400 staff and also supported our EMEA offices remotely approx 2000 staff. Working with Exchange, Active Directory/Azure, Intune, Citrix XenApp, OneDrive, Sharepoint, Microsoft Products, Clarizen, HCL/Lotus Notes, Adobe, Logging and prioritising incidents in ServiceNOW, Webex, mobile device set up, conference room equipment, laptop set up via SCCM.In charge of Asset Management (procurement, stock management and recording).Project work involving software migration/updates with Outlook addins, UniFLOW cloud printing, Windows 11 upgrades, AQUERA On/offboarding automation and File share migration.
Nov 2017 - Present
Technical Analyst
Providing 1st/2nd Line support as the lead member of a busy and demanding IT Service Desk. Dealing with phone calls, emails, instant messages and reacting to system generated alerts. Logging and prioritising incidents. Liaising with support teams, application teams and hardware vendors (HP, IBM and Oracle) to ensure uptime and reduce any recovery time of over 2000 services.I have worked in IT Operations from 2007 to 2017 maintaining and updating the IT services provided globally by the bank using technical knowledge of Windows, UNIX, DEC, Tandem, iSeries and zSeries and operational knowledge of the several tools i.e. Putty, Control-M, Lotus Notes, VMWare, Microsoft products (Excel, Word etc). I have also streamlined processes and brought in new tools and operational models. I also conducted change activity i.e. software updates, disaster recover exercises (data storage, dns changes, VCS cluster, VMware configuration)During 1997 to 2007 I worked in several back office departments. Duties included setting up direct debits/standing orders, opening ISA accounts, closing all account types, BACS transfers to solicitors for mortgage drawdowns and perfecting security for business lending. Liaising with customers and branches. My other duties included organising stationery for the entire centre and local systems administrator dealing with workstation and printer issues.
Oct 1997 - Apr 2017
6 education records
Dan Banner education
Foundation Certificate In It Service Management Version 3
Rsa Nvq Using Information Technology Level 2
Sheffield & Rotherham Chamber Of Commerce & Industry
Rsa Word Processing Stage 1 & Stage 2 – Both Passed With Distinction
Sheffield & Rotherham Chamber Of Commerce & Industry
Grade E - Business Studies
Carter Lodge School
Grade D - English, Design, History, Information Studies
Carter Lodge School
Grade C - Mathematics, English Literature, Science (Double Award)
Carter Lodge School
FAQ
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What company does Dan Banner work for?
Dan Banner works for Fragomen.
What is Dan Banner's role at Fragomen?
Dan Banner is listed as Desktop Support Specialist at Fragomen.
Where is Dan Banner based?
Dan Banner is based in Treeton, England, United Kingdom while working with Fragomen.
What companies has Dan Banner worked for?
Dan Banner has worked for Fragomen and Hsbc.
How can I contact Dan Banner?
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What schools did Dan Banner attend?
Dan Banner holds Foundation Certificate In It Service Management Version 3 from Exin.
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