• Offers expert level technical support for the KMOD product, including Network, VSAT, IPTV, and Infrastructure operations, utilizing in-depth knowledge of the product and its related technologies to troubleshoot and resolve complex issues, and ensure successful and reliable operations.• Conducts comprehensive network surveys, develops detailed network plans, and oversees the installation of new network services to support business growth and improve network performance.• Provides extensive knowledge and expertise in various tools and technologies used in enterprise networks, with a proven ability to configure and troubleshoot network infrastructure to ensure optimal performance and availability.

• Expertly installed, configured, and maintained a wide range of network equipment, including Cisco Switches, Routers, Access Points, Wireless LAN Controllers, Identity Services Engines, iDirect and SCPC remote VSAT systems, Satellite TV systems, IPTV systems, and VoIP services.• Leveraged extensive expertise in Cisco technologies to proactively optimize network performance and availability, utilizing advanced troubleshooting techniques and tools to resolve issues and maintain high levels of system uptime.• Delivered exceptional 24x7 Help Desk support to end-users, troubleshooting and resolving technical issues related to hardware, software, networking, and more, resulting in high levels of customer satisfaction and minimal disruptions to daily operations.• Received the prestigious “UltiSat Above and Beyond Award” in Q2 2021, recognizing outstanding results in the field of Network Engineering at the Kabul Embassy, for delivering exceptional performance, dedication, and leadership in maintaining and troubleshooting complex network systems.

• Successfully operated, maintained, and monitored Hawkeye 1.2 meter and 1.8/2.4-meter VSAT systems, providing reliable connectivity and various services to deployed military personnel, while also utilizing advanced troubleshooting techniques and tools to ensure optimal system performance and availability.• Successfully performed terminal movements, initial setup, and upgrades as required by the mission, utilizing expertise to ensure efficient and effective operations.• Worked directly with customers to ensure proper installation, maintenance, and operation of VSAT systems in a deployed military environment, providing technical support and guidance to ensure successful and reliable communication.

• Delivered reliable real-time intelligence, surveillance, and reconnaissance (ISR) services, utilizing advanced tools and technologies to gather and analyze data, and provide actionable intelligence to support decision-making and mission success.• Operated and maintained commercial Tri-Band satellite terminal equipment, troubleshot and resolved technical issues, and provided technical support to end-users.• Trained, supervised, and mentored junior technicians to improve performance and promote skill development, utilizing leadership and communication skills to effectively manage and guide team members.

• Provided deployed Armed Forces with continuous connectivity to Langley-based Command, Control, Communications, Computer, and Intelligence Services (C4IS) through expertly operating and maintaining communication systems, ensuring reliable and secure data transfer and mission success.• Troubleshot, repaired, calibrated, and aligned systems using advanced test, measurement, and diagnostic equipment, ensuring optimal performance and 99.8% availability.