Daniel Bastos Email & Phone Number

Hartford, Connecticut

High Performer | High Potential• Leading execution of innovative digital consumer experience solutions

Hartford, Connecticut

3rd Rotation, General Management Development Program• Led a team of 2 colleagues within Medicare Stars Member Experience that contributed to successful execution of 2021 strategic objectives• Executed a first in the industry innovative ID card pilot for 28,000 Medicare members that reduced YOY printed material requests by 52%, reduced YOY call volumes by 43%, and increased ease of consumer access by 91%• Implemented 127 MA-MAPD and PDP benefit talking points for 600+ plans to educate Medicare members on their coverage that is used by 3,000+ unique users per day

Hartford, Connecticut

2nd Rotation, General Management Development Program• Sold 2 dental and vision new business cases generating $248,000+ in annual revenue• Identified and solved for 17 pain points in the EAP quoting process that improved turnaround times, strategic focus, reduced negotiation times with sales and account management, and eliminated waste• Delivered monthly metrics to senior leadership that reported national accounts dental and vision at risk customers, termed membership, and new business pipeline for growth opportunities• Developed a MOR for senior leadership to review metrics of revenue, membership, and profit margin to identify risks in financial performance• Managed the development of medical and pharmacy total cost of care guarantees to demonstrate a compelling integrated value proposition in the market to customers• Led a General Management recruiting committee and successfully identified high potential talent for internship and full-time opportunities

Hartford, Connecticut

1st Rotation, General Management Development Program• Managed growth and retention of 75+ high quality, strategic proposal responses for national account customers (5,000+ sized employers) that focused on financial/competitive positioning, clinical program, product offerings, and network access• Led the national accounts win-loss analysis in collaboration with sales leadership and a third party vendor that involved interviewing and surveying 150 prospects to assist sales in reshaping their selling strategies• Implemented sales support and underwriting continuous improvement initiatives that improved strategy development, eliminated rework and waste, and increased employee morale• Collaborated with Aon Hewitt to introduce a Greater Insight medical centers of excellence online RFP process into all market segments

CVS Health's General Management Development Program, sponsored by CVS President and CEO Karen Lynch, is a transformative full-time program that cultivates early-in-career talent. Colleagues take part in three 18-month rotational assignments across different enterprise segments. The program encourages a well-rounded experience and business exposure, while creating a unique opportunity for accelerated development of the general management skillset and leadership qualities.

Waterbury, Connecticut

• Led campus tours with parents and prospective students to engage interest in the university • Supported the undergraduate admissions counselor in preparation of open houses, recruitment activities, information sessions, and university program presentations• Served as a role model for incoming students to ease the transition from high school to college• Individually met with students and families to provide information on degrees offered and applying to the university

Hartford, Connecticut

• Served as project lead with a team of 5 summer associates to create a multi-cultural engagement program for health care providers to interact with Medicaid patients• Won the 2016 summer associate capstone project by presenting to an executive panel of judges• Collaborated with the Hartford police department to create a Aetna sponsored police athletic league field day event for young children in the Hartford community• Led planning, design, and implementation of 60+ website pages in Aetna’s internal community/social platform for the Aetna volunteer councils• Created corporate sponsorship advertisements for Aetna supported community events

Naugatuck, Connecticut

• Trained 2 new hires in the meat department using effective learning techniques and providing feedback to ensure successful learning• Built strong relationships with customers to ensure a pleasant shopping experience• Ensured primetime conditions through all hours of department operations• Managed conflict among customers by being respectful, attentively listening, and offering valuable solutions to solve problems

Hartford, Connecticut

• Led and delivered a SharePoint website re-design project for the business systems analysts in the Business Project Center• Designed User Interface Specification documents that captured software user interface• Developed understanding of Bond Business, Business Analysis, and User Experience disciplines• Coordinated a User Needs Assessment, analyzed findings, and provided recommendations to management on how to enhance the system to address user pain points