Daniel Bastos Email & Phone Number

Hartford, Connecticut

• High Performer | High Potential
• Leading execution of innovative digital consumer experience solutions

Hartford, Connecticut

• 3rd Rotation, General Management Development Program
• Led a team of 2 colleagues within Medicare Stars Member Experience that contributed to successful execution of 2021 strategic objectives
• Executed a first in the industry innovative ID card pilot for 28,000 Medicare members that reduced YOY printed material requests by 52%, reduced YOY call volumes by 43%, and increased ease of consumer access by 91%
• Implemented 127 MA-MAPD and PDP benefit talking points for 600+ plans to educate Medicare members on their coverage that is used by 3,000+ unique users per day

Hartford, Connecticut

• 2nd Rotation, General Management Development Program
• Sold 2 dental and vision new business cases generating $248,000+ in annual revenue
• Identified and solved for 17 pain points in the EAP quoting process that improved turnaround times, strategic focus, reduced negotiation times with sales and account management, and eliminated waste
• Delivered monthly metrics to senior leadership that reported national accounts dental and vision at risk customers, termed membership, and new business pipeline for growth opportunities
• Developed a MOR for senior leadership to review metrics of revenue, membership, and profit margin to identify risks in financial performance
• Managed the development of medical and pharmacy total cost of care guarantees to demonstrate a compelling integrated value proposition in the market to customers

Hartford, Connecticut

• 1st Rotation, General Management Development Program
• Managed growth and retention of 75+ high quality, strategic proposal responses for national account customers (5,000+ sized employers) that focused on financial/competitive positioning, clinical program, product.
• Led the national accounts win-loss analysis in collaboration with sales leadership and a third party vendor that involved interviewing and surveying 150 prospects to assist sales in reshaping their selling strategies
• Implemented sales support and underwriting continuous improvement initiatives that improved strategy development, eliminated rework and waste, and increased employee morale
• Collaborated with Aon Hewitt to introduce a Greater Insight medical centers of excellence online RFP process into all market segments

CVS Health's General Management Development Program, sponsored by CVS President and CEO Karen Lynch, is a transformative full-time program that cultivates early-in-career talent. Colleagues take part in three 18-month rotational assignments across different enterprise segments. The program encourages a well-rounded experience and business exposure, while.

Waterbury, Connecticut

• Led campus tours with parents and prospective students to engage interest in the university
• Supported the undergraduate admissions counselor in preparation of open houses, recruitment activities, information sessions, and university program presentations
• Served as a role model for incoming students to ease the transition from high school to college
• Individually met with students and families to provide information on degrees offered and applying to the university

Hartford, Connecticut

• Served as project lead with a team of 5 summer associates to create a multi-cultural engagement program for health care providers to interact with Medicaid patients
• Won the 2016 summer associate capstone project by presenting to an executive panel of judges
• Collaborated with the Hartford police department to create a Aetna sponsored police athletic league field day event for young children in the Hartford community
• Led planning, design, and implementation of 60+ website pages in Aetna’s internal community/social platform for the Aetna volunteer councils
• Created corporate sponsorship advertisements for Aetna supported community events

Naugatuck, Connecticut

• Trained 2 new hires in the meat department using effective learning techniques and providing feedback to ensure successful learning
• Built strong relationships with customers to ensure a pleasant shopping experience
• Ensured primetime conditions through all hours of department operations
• Managed conflict among customers by being respectful, attentively listening, and offering valuable solutions to solve problems

Hartford, Connecticut

• Led and delivered a SharePoint website re-design project for the business systems analysts in the Business Project Center
• Designed User Interface Specification documents that captured software user interface
• Developed understanding of Bond Business, Business Analysis, and User Experience disciplines
• Coordinated a User Needs Assessment, analyzed findings, and provided recommendations to management on how to enhance the system to address user pain points