Dan Butcher is a Principal Consultant Servicenow at Hilton. He possess expertise in it service management, it strategy, business process improvement, strategy, itil and 31 more skills. Colleagues describe him as "I have worked with Dan off and on for the past 5 years, most recently for an international finance and insurance corporation, We were first engaged to assess their IT service management capabilities and to recommend improvements based on ITIL maturity scale. That work eventually led to a bigger effort within the organization to migrate off of Windows 2003. And while the two projects were not related to each other, a large part of winning the follow on work is due to Dan's dedication and knowledge that he demonstrated to the client. Through the engagement, I was able to view Dan from the client's perspective, as a fellow team member, and eventually as the program manager. From the client's perspective, Dan received many praise for his attention to detail and his ability to "reach across the desk" to get buy-in from various stakeholders. As a fellow team member, Dan had a very teamwork mentality, where he was the first person to volunteer his time if someone needed some extra help with their work. As a program manager, I could rely on Dan to complete his work in a thorough, timely manner, and I never had to waste time second guessing or following up on his assigned work. Dan is one of colleagues I respect the most, and I would greatly enjoy the opportunity to work with him again. " and "I have recently worked with Dan on a large project to migrate from Remedy to ServiceNow for one of our top clients. The project was particularly complex because we work for a service provider and our client wanted us to manage the migration of not only our own ITSM system, but also theirs, and the integration of another large service provider for full visibility! There were a lot of moving parts, a lot of cross functional meetings between teams that were not under Dan's direction or even from the same companies, and a lot of pressure to make the migration on time. Dan did an excellent job coordinating the efforts and providing the technical guidance to make it all happen. He has continued to guide the expansion of ServiceNow functions to achieve our client's business goals. I have a learned a lot from Dan as I've been involved in several areas on the project and would highly recommend Dan for any ServiceNow, ITSM, or integration project."