Chief Experience Officer (Cxo)
Current- I lead a team of CXM pros spanning research, cx strategy, data and analytics, and digital touchpoints (web development, 1:1 digital marketing). Some of the work our team has done:
- Grew a DTC healthcare business’s revenue 14x to $70MM in 3 years
- Helped a leading pharma company standardize their approach to customer-centric programs through consistent measurement and voice of the customer research
- Launched a new ecommerce website for a growing toy company with a 254% first year ROI Awards & Recognition: Ad Age 2023 Best Places to Work, MM+M Top 100 Agencies, 2x Inc. 5000 Fastest-Growing Private Companies in the.