Chief Experience Officer (Cxo)
CurrentI lead a team of CXM pros spanning research, cx strategy, data and analytics, and digital touchpoints (web development, 1:1 digital marketing). Some of the work our team has done:• Grew a DTC healthcare business’s revenue 14x to $70MM in 3 years• Helped a leading pharma company standardize their approach to customer-centric programs through consistent measurement and voice of the customer research • Launched a new ecommerce website for a growing toy company with a 254% first year ROI Awards & Recognition: Ad Age 2023 Best Places to Work, MM+M Top 100 Agencies, 2x Inc. 5000 Fastest-Growing Private Companies in the U.S.