Conexiom is the complete solution to eliminate manual order processing.We are the only vendor that delivers True Automation — touchless order processing with 100% data accuracy.Manufacturers and Distributors use our platform to redeploy resources to activities that improve the customer experience, deliver greater profitability and expedite order cycle time to maintain their competitive edge.The SaaS Provisioning team is responsible for getting Customers up and running on… Show more Conexiom is the complete solution to eliminate manual order processing.We are the only vendor that delivers True Automation — touchless order processing with 100% data accuracy.Manufacturers and Distributors use our platform to redeploy resources to activities that improve the customer experience, deliver greater profitability and expedite order cycle time to maintain their competitive edge.The SaaS Provisioning team is responsible for getting Customers up and running on the Conexiom Service and for troubleshooting issues impacting the timely and accurate service delivery they expect. Show less

Leading development projects for Telecom BSS/OSS systems:- Migration of customers from legacy system to newly-deployed system- Integration project in Workforce Management area- Developing new functionality in BSS system

Managed 40+ employees and led resource management as part of leadership team for large health-care program (Pan-Canadian Health Surveillance - Panorama). Selected accomplishments:People Management ------------------------------ In IBM’s matrix organization, managed up to 45 direct reports while also overseeing services projects• Guided employees toward career success and satisfaction through vitality coaching, aligning with mentors, and ensuring skills were in… Show more Managed 40+ employees and led resource management as part of leadership team for large health-care program (Pan-Canadian Health Surveillance - Panorama). Selected accomplishments:People Management ------------------------------ In IBM’s matrix organization, managed up to 45 direct reports while also overseeing services projects• Guided employees toward career success and satisfaction through vitality coaching, aligning with mentors, and ensuring skills were in alignment with upcoming technical trends and demand• Met or exceeded division targets by managing business controls and utilization levels, conducting performance appraisals, and managing salary and bonus processes• Facilitated growth and built capability through interviewing and hiring dozens of experienced professionals, co-op students, new graduates, and contractors • Managed department responsible for generating over $7 million in billable services per year• Received IGS Spirit Award for fostering culture of performance and job satisfaction, and was recognized for a high integrity, people-focused and results-oriented approachIT Management/Security------------------------------------ Managed team overseeing over 170 virtual server development and test environments used by services projects• Ensured compliance with internal security compliance regulations through prompt patching, monitoring tools, industry-standard security practices and preparations for IT audits• Reduced capital and operational costs, minimized outages and facilitated rapid deployment through transition to cloud-based hosting • Confirmed compliance and increased operational confidence through a program of deploying automated monitoring and analysis tools • Led all business functions including requirements forecasting, capital investment planning, capacity planning, budget analysis and planning, and operations team management Show less

Oversaw $4M/year program as well as medium-sized services projects. Selected Accomplishments:Services Delivery Management--------------------------------------------- Supervised IT services and consulting projects, developing strategic enterprise solutions for services clients• Acted as single point of escalation for delivery issues, effectively managing priorities while overseeing up to 5 concurrent projects as well as a long-term $4M program• Developed… Show more Oversaw $4M/year program as well as medium-sized services projects. Selected Accomplishments:Services Delivery Management--------------------------------------------- Supervised IT services and consulting projects, developing strategic enterprise solutions for services clients• Acted as single point of escalation for delivery issues, effectively managing priorities while overseeing up to 5 concurrent projects as well as a long-term $4M program• Developed reputation as a leader of high performance teams with a track record of consistently delivering on business commitments within a global corporate environment • Maximized customer satisfaction through expectation management and ensuring all project objectives were met while effectively managing scope, schedule and budget• Ensured delivery success for services projects, working with senior project staff to clarify project scope, create DOUs and SOWs, assign resources, vet estimates and schedules, review status and negotiate issue resolution • Partnered with Project Manager and Sector Lead to meet and report on all key performance indicatorsProgram Management - Enterprise Webcasting Service-------------------------------------------------------------------------------- Created a $4M/year business unit providing an enterprise-wide employee collaboration and communications vehicle for IBM employees• Produced IBM’s highest-profile webcasts for senior executive stakeholders through hands-on project management of both local and cross-organizational teams• Grew program size from $300K/year to $4M/year through leadership of strategic and business planning, product management, budgeting/forecasting, financial management, support and infrastructure deployment• Led agile development team to build and deploy a custom content management and event production platform and server infrastructure• Nurtured a high-performance team environment and grew the team from two employees to 22 team members Show less