Dan Blagaich Email & Phone Number

Greater Los Angeles Area

• Lead a team of 65 staff members across different functions, such as engineering, marketing, sales, and customer support, to ensure alignment with the company's vision and goals.• Manage strategic projects and initiatives related to product development, market expansion, partnerships, and fundraising, acting as a liaison between the CEO and external stakeholders.• Oversee the company's operations, budget, and performance metrics, providing regular reports and recommendations to the CEO and the board of directors.• Coordinate and facilitate internal and external communication, ensuring transparency and collaboration across departments and with clients, vendors, and investors.• Serve as the right-hand person to the CEO, providing advice, feedback, and support on various aspects of the company's strategy, culture, and growth.• Implement and improve processes and systems to optimize efficiency, productivity, and quality across the organization.• Research and analyze industry trends, best practices, and opportunities, and present insights and proposals to the CEO and the leadership team.

Los Angeles, California, United States

• Supervised the daily operations of the front-end department, ensuring a smooth and efficient checkout process for customers.• Managed the scheduling, training, and performance evaluation of over 130 cashiers, baggers, and customer service representatives.• Resolved customer complaints and inquiries in a professional and courteous manner, maintaining high standards of customer satisfaction.• Implemented and enforced safety, sanitation, and security policies and procedures, complying with all federal, state, and company regulations.• Analyzed sales data and inventory reports to optimize merchandising, staffing, and budgeting decisions.

Cary, North Carolina, United States

• Headed a nine-person administrative team that planned caregiver recruitment, and client coordination.• Had weekly meetings with SEO Company to track budgets and review the brand and market visibility.• Verified employee timesheets to ensure proper, accurate, and timely billing and payroll procedures.• Ensured compliance with federal and state regulatory agencies and other certifying bodies.• Led care team meetings for continual updating of client care plans, exchanging information, and problem-solving to improve staff education and evaluations.• Increased employee retention by 20%• Team builder in all areas of operations, including clients, caregivers, scheduling, human resources, client intake, and caregiver satisfaction.• Supervised scheduling to ensure the right employees were matched to our new clients• Team builder in all areas of operations, including clients, caregivers, scheduling, human resources, client intake, and caregiver satisfaction.• Conducted employee reviews and approved compensation increases.• Achieved company growth by raising the standards for the companies KPI’s to maintain 2000 hours, 50 active clients, and 100 caregivers.

Los Angeles Metropolitan Area

• Involved in making decisions to achieve the organization's vision in marketing, sales, and operations by reviewing budget goals, monthly G.L., income statement.• Guide team members in creating architectural guidelines, functional requirements, design specifications, project plans, project charters, proposals, SOW’s, MSA’s MPA’s, and contracts.• Met with the CEO daily to determine priorities, including managing the calendar, contact database, electronic files, meeting scheduling, appointments, domestic and international travel arrangements, and resource allocation.• Compared costs and vendors for large scale projects to ensure efficiency and feasibility of various approaches.• Resource Management: Planned company-wide assignments for 65 employees• Assisted Human Resources with hiring, onboarding, compliance, benefits, and training.• Created and updated company organizational chart and corporate calendars• Managed office relocations in Chicago and Los Angeles• Oversaw new office construction project for CEO: architectural plans and permits, vendor bids and contracts, accounting and material selections.

• Managed Service Administration team of five people, scheduling onsite engineering resources for each client's needs and planning purchasing and funding strategies for ongoing client equipment needs.• Planned and oversaw the creation of a new web-based data management and reporting system that replaced the old system and resulted in significant productivity gains.• Improved company net terms with CDW and Ingram Micro to help simplify purchases and ensure we met our SLA’s during the period of company growth.• Revised a device request related to procurement on a $1.3 million dollar P.O that saved the company over $110,000.00 and helped ensure we met our Service Level Agreements. • Used Trello, Slack, and Box as well as full Office 365 suite daily.• Reviewed and approved time-off requests and arranged coverage if needed.• Negotiated and prepared independent contractor agreements for overseas engineering projects in Europe, Asia, South Africa, Mexico, and China• Handled administration of legal affairs: communicated with attorneys, managed case files and documents.• Led a company-wide process improvement initiative of ITP’s procurement and resource assignment processes and updated ITP’s master service agreements with major clients.• Financial administration: responsible for handling company credit cards, preparing financial statements, reports, invoicing, and auditing employee expense checks.

Los Angeles, California, United States

• Provided customer support and technical assistance for over 50 commercial and residential clients using IT solutions such as cloud computing, data backup, network security, and VoIP services.• Managed customer accounts, contracts, subscriptions, renewals, and billing processes, ensuring customer satisfaction and retention.• Conducted regular customer surveys, feedback sessions, and product demos to identify customer needs, preferences, and pain points.• Collaborated with sales, engineering, and marketing teams to deliver customized solutions and resolve customer issues in a timely manner.• Trained and mentored new customer success managers and interns on best practices and company policies.

Los Angeles, California, United States

• Oversaw the operations and strategic planning of a Jiu Jitsu / MMA Gym with over 300 members and 20 staff. • Developed and implemented programs and curricula for various martial arts disciplines, levels and age groups. • Managed the budget, payroll, inventory, marketing, and customer service functions of the gyms. • Established and maintained relationships with vendors, sponsors, and partners in the martial arts community. • Ensured compliance with health and safety standards and best practices in the industry.

Chicago, Illinois, United States

Business, Business, Management, Marketing, And Related Support Services

Associate'S Degree, Business Administration And Management, General

Activities and Societies: Academic All American

General Studies

Activities and Societies: Wrestling, Baseball and Football.