Dan Bonciu, Msis, Pmp Email & Phone Number

Atlanta, Ga, Us

Greater Atlanta Area

Led projects such as Oracle HCM (Global Human Resources Cloud and Talent Management Cloud) implementation, PeopleSoft 8.55 Upgrade, MyHR Archiving, KP Washington HR systems integration, etc. Cascaded the release plans and cycles across the enterprise. Managed risks and resolved issues that affected the release scope, schedule and quality. Measured and monitored progress to ensure application releases are delivered on time and within budget, and that they meet or exceed expectations. Coordinated release content and effort based on the service request backlog, pending service requests, third party applications, or operating system updates. Communicated all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes. Managed relationships and coordinated work between different teams at different locations across the enterprise. Conducted release readiness reviews, milestone reviews, and business Go/No-Go reviews. Produced deployment, run books and implementation plans. Ensured weekly Release Reporting. Communicated release details and schedules to the business as required. Negotiated, plan and manage all release activities. Worked with release engineers to understand impacts of branches and code merges. Maintained the release schedule for all core services and ensured alignment across key partners and vendors. Focused on making improvements in the release process. Led and coordinated the Go-Live activities including the execution of the deployment plans and checklists. Developed scripts and automation tools used to build, integrate, and deploy software releases to various platforms..

Greater Atlanta Area

Advanced through 15-year, progressively responsible IT leadership tenure, assuming accountability for Service Desk operations and local / remote team of 25 IT leads and analysts; supervised support operations serving 18K+ physicians and 175K+ staff distributed nationwide. Managed service request fulfillment, incident response, and technical support operations in alignment with established service level agreements (SLA) and business objectives; proactively monitored performance of mission-critical systems to mitigate potential impacts to business operations or patient care delivery. Coordinated major incident management for critical and high-priority incidents—power or network outages, hardware / software failures, and loss of service—engaged Recovery Manager, evaluated business impacts, established crisis bridges, developed restoration estimates, managed customer notifications via Remedy / xMatters, and assisted with resolving incidents within SLAs. Maintained relations with and managed performance of key product / service vendors, including IBM, Verizon, Xerox, Philips, and Bomgar. Led EUS team employment life cycle across recruiting, hiring, training, performance appraisal, coaching, mentoring, resource management, compensation planning, and goal-setting. Managed internal quality assurance (QA) program and ensured consistent regulatory compliance; conducted quarterly SOX Access Reviews.

IT Supervisor - Service DeskIT Team Lead - Service DeskIT Analyst - Service Desk

Master'S Degree, Management Information Systems

Activities and Societies: Technology Association of Georgia

Bachelor'S Degree, Computer Science