I help shape the digital landscape of our company by designing, deploying, and supporting programs that drive the adoption and integration of Microsoft Copilot solutions. Leveraging AI to unlock greater potential in employee performance, ensuring they reap the benefits of increased efficiency and enhanced job satisfaction are just two of the many benefits we help to realize through a strategic approach to digital enablement. This not only fosters a culture of continuous improvement but also positions your organization at the forefront of digital transformation.

Working with learning program owners to facilitate partnership with internal service providers. Designing, developing, and documenting comprehensive landing and execution plans for program success.

Envisioned, designed, and staffed a highly capable team, with personnel based in Romania, India and throughout the globe, that significantly reduced training operations support costs. Reduced overall total cost of learning programs by over 60% through recruiting and retention of strong talent, demonstrating management excellence, developing and enforcing standard operational policies, and seeking continuous evolution and efficiency opportunities. In role, and through this team, I refined operations into a comprehensive business processes and tools that leverage Microsoft solutions to provide greater accountability and issue tracking, improved team functionality, and streamlined stakeholder engagement. This continuous improvement model allowed for evolution of our service model and scale to extend services from 4000 end customers to over 50,000 inside Microsoft. In addition, honed the team to become trusted partners and advisers in and to the business we support, driving excellence and awareness of the core value of our services, and the needs for standardized engagement and process for success. As the most experienced member of the organization when it comes to our business in Romania, I served as the key point of contact for the broader organizational engagement, driving business consistency, continuity and scale, along with program optimization, while maintaining an operational budget in excess of $2m.

Accountable for managing concurrent projects and efforts which rely on coordination of global resources to deliver results that align with key initiatives in the support and readiness area.Revolutionized and optimized hands on training delivery by envisioning, piloting and deploying a virtualized platform that reduced training costs by over $750K per year.Managed complex, highly political relationships to streamline process, reduce cross-organizational conflict and capitalize on efficiencies gained that reduced costs.

Developed and delivered technical training for support personnel, including budgeting/forecasting, instructional design, needs assessment, content editing/review, and resource management.Oversaw the development of content in varying modalities that was repurposed for additional consumption, as well as managed resource hours for training development across more than 150 projects.

Resolved product issues experience by Microsoft Enterprise-level customers to include supporting other support engineers in resolving the most challenging customer issues. Consistently ranked amongst the top three engineers out of 125 in the organization.

Abubika is a silly name that means serious fun. We sell and play board games, collectible card games (e.g. Magic: The Gathering), tabletop and role playing games and accessories, while actively supporting our local gaming culture. Come check us out!

Maintained network infrastructure in the facility, resolved system-related issues, and designed/implemented SMS 2.0 in their environment, consisting of approximately 930 workstations and servers.

Oversaw independent audits of both public and privately held organizations, along with preparation of the financial statements in accordance with Generally Accepted Accounting Principles (GAAP).

Prepared consolidated financial statements, income tax returns, and other financial information for corporations, partnerships, individuals, not-for-profit organizations, and employee retirement plans.