Dan Book Email & Phone Number

Austin, Tx, Us

• Oversee and manage the operations of Electrical and Computer Engineering teaching labs.• Assemble, maintain, and repair electronic and electromechanical lab equipment such as oscilloscopes, function generators, network analyzers, multimeters, power supplies, etc...• Procure and manage inventory of electronic components and kits related to student courses.• Manage student equipment checkout counter.

• Educating and spreading awareness about waterfowl husbandry.• Raising ducks for eggs, meat, pets and pond decoration.

• Education, coaching, and technical support for automotive DIY projects.• Producing multi-media content across written, audio, and video channels.• Design and manage bookautowerks.com, and subdomains such as austinfiatclub.com, utilizing WordPress with Jetpack, WooCommerce, and other plugins.

• Lead cross-functional team as Product Owner in the implementation of Power BI.• Gathered requirements and conducted business analysis to create and prioritize backlog items.• Lead bi-weekly scrum meetings including refinement, planning, and retrospective meetings.• Managed technical product roadmaps and communicated project progress to stakeholders.

Austin, Texas, United States

• Develop project plan and product backlog for on-boarding of new clients and/or client infrastructure• Specify level of effort and skill stacks required for a project, and engage area managers for those resources• Lead cross-functional team of internal, third party, and client side resources to drive project completion• Set minimum viable product and timeline goals to measure project team success• Meet with senior leaders to report on progress and blockers• Continue the… Show more • Develop project plan and product backlog for on-boarding of new clients and/or client infrastructure• Specify level of effort and skill stacks required for a project, and engage area managers for those resources• Lead cross-functional team of internal, third party, and client side resources to drive project completion• Set minimum viable product and timeline goals to measure project team success• Meet with senior leaders to report on progress and blockers• Continue the technical on-boarding duties of the Project Technical Lead Show less

• On-boarded 21 clients’ infrastructure to the IPsoft platform via a combination of data imports, scripting, and regex.• Lead technical planning and design sessions with clients to build solutions for the platform.• Align technical support during the transition phase to meet the client’s requirements and expectations.• Work with the Project Management team to ensure all client requirements and deliverables from the SOW are met.• Work closely with technical and product… Show more • On-boarded 21 clients’ infrastructure to the IPsoft platform via a combination of data imports, scripting, and regex.• Lead technical planning and design sessions with clients to build solutions for the platform.• Align technical support during the transition phase to meet the client’s requirements and expectations.• Work with the Project Management team to ensure all client requirements and deliverables from the SOW are met.• Work closely with technical and product development teams across business units to ensure alignment of all development activities associated with projects including high and low level design diagrams.• Keep up to date with the emerging processes and technologies from the IPsoft product line as well as work with the research and development teams to identify further feature enhancements.• Author and update internal and external documentation.• Assist clients in understanding the overall solution design as well as providing training support for complex enhancements.• Extract necessary information from the often unknown requirements provided by customers. Show less

Austin, Texas Area

• Lead engineer for two clients with global MPLS/VPN networks, 850 locations, and 10,550 devices. • Responsible for daily monitoring, incident management, change management and troubleshooting for 310 clients with diverse hardware, WAN, and routing technologies. • Create and update operating procedures, administrate monitoring tools, and update client info databases. • Provide immediate response to end users and administrators during outages, and drive resolution. • Create… Show more • Lead engineer for two clients with global MPLS/VPN networks, 850 locations, and 10,550 devices. • Responsible for daily monitoring, incident management, change management and troubleshooting for 310 clients with diverse hardware, WAN, and routing technologies. • Create and update operating procedures, administrate monitoring tools, and update client info databases. • Provide immediate response to end users and administrators during outages, and drive resolution. • Create change plans, coordinate, and implement network upgrades on the behalf of clients. • Automate tasks as much as possible through the development of scripts and administration tools. • Daily interaction with clients and service providers to ensure 24x7 system availability and performance. Show less

• Continued performing all job duties of Activations Supervisor.• Developed and implementation a new workflow system and trained 24 staff members in its use.• Assisted other department leaders with workflow system implementation.• Assigned staff to be subject matter experts for various projects.• Started inter-departmental focus groups and assigned staff duties per focus group.• Created tracker to identify and report on root cause of pro install failures.• Identified… Show more • Continued performing all job duties of Activations Supervisor.• Developed and implementation a new workflow system and trained 24 staff members in its use.• Assisted other department leaders with workflow system implementation.• Assigned staff to be subject matter experts for various projects.• Started inter-departmental focus groups and assigned staff duties per focus group.• Created tracker to identify and report on root cause of pro install failures.• Identified trends from the tracker to create action items for other departments.• Developed performance based challenges and team building exercises to build positive moral.• Utilized industry standard and created Activations specific formulas to determine staffing head count.• Acted as point of contact for internal and external customers.• Created and delivered presentations regarding departmental statistics, goals, and achievements. Show less

• Designed and implemented a plan to go from a single tier structure to having Tier 1 and Tier 2 personnel.• Oversaw the growth of the team from 8 technicians to 4 Tier 1 and 18 Tier 2 Network Technicians.• Implemented a Float Team to handle the work overload from multiple departments.• Interviewed and oversaw the training for all new hires.• Developed reporting statistics to be presented to upper management.• Interfaced with other departments to develop procedures… Show more • Designed and implemented a plan to go from a single tier structure to having Tier 1 and Tier 2 personnel.• Oversaw the growth of the team from 8 technicians to 4 Tier 1 and 18 Tier 2 Network Technicians.• Implemented a Float Team to handle the work overload from multiple departments.• Interviewed and oversaw the training for all new hires.• Developed reporting statistics to be presented to upper management.• Interfaced with other departments to develop procedures concerning interdepartmental work flow.• Served as a level 2 escalation point for customers with installation issues.• Ensured the team has the tools and knowledgebase they need to perform their tasks efficiently.• Drove resolutions to difficult technical issues escalated by Team Leads.• Forecasted customer needs and adjusted scheduling accordingly.• Analyzed work flow and developed processes and procedures to increase efficiency.• Wrote performance reviews for team members.• Met with vendors and partners to develop and refine procedures to better serve our customers. Show less

• Managed the day to day work flow of the team.• Troubleshot MPLS, routing, VPN, and other difficult issues pertaining to customer installations.• Built VRFs for new customers on edge routers.• Served as a level 1 escalation point for customers with installation issues.• Expedited installations to maintain team efficiency.• Reviewed installation procedures for new customers and worked closely with Design Engineering and Project Management to ensure smooth deployment.•… Show more • Managed the day to day work flow of the team.• Troubleshot MPLS, routing, VPN, and other difficult issues pertaining to customer installations.• Built VRFs for new customers on edge routers.• Served as a level 1 escalation point for customers with installation issues.• Expedited installations to maintain team efficiency.• Reviewed installation procedures for new customers and worked closely with Design Engineering and Project Management to ensure smooth deployment.• Developed training for new solutions and delivered information to the install team.• Ensured that team members are aware of changes in policies and procedures.• Revised installation and troubleshooting procedures for clear channel T1 circuits and trained team members on T1 activations. Show less

• Provided broadband installation support over the phone for field technicians and end users. • Remotely configured and troubleshot customer premise equipment including but not limited to Adtran, Cisco, and Netopia routers. • Configured interfaces in aggregate routers for new circuits. • Coordinated troubleshooting with both partnered and third party broadband carriers to resolve circuit issues. • Allocated IPs for all new circuits and serve as an escalation… Show more • Provided broadband installation support over the phone for field technicians and end users. • Remotely configured and troubleshot customer premise equipment including but not limited to Adtran, Cisco, and Netopia routers. • Configured interfaces in aggregate routers for new circuits. • Coordinated troubleshooting with both partnered and third party broadband carriers to resolve circuit issues. • Allocated IPs for all new circuits and serve as an escalation point for IP issues. • Developed procedures and trained team members on IP allocations. • Assisted in creation of installation procedures for various customers. • Developed quick troubleshooting documents for previously unencountered technologies and issues. • Served as an escalation point for various customers. • Utilized web-based tools such as Clarity and Meat to track installation tickets and troubleshoot circuits. Show less

Austin, Texas Area

• Conducted thermal, vibration, power, and accelerated life tests to evaluate and qualify pre-production hardware.• Performed environmental testing using Thermotron chambers.• Used Lab View to control and monitor test equipment.• Monitored component temperatures in real-time using thermocouples, data loggers, and FLIR Thermacam.• Performed thermal, vibration, and combination tests in HALT chambers. • Analyzed test results, initiate failure analysis, and report results.•… Show more • Conducted thermal, vibration, power, and accelerated life tests to evaluate and qualify pre-production hardware.• Performed environmental testing using Thermotron chambers.• Used Lab View to control and monitor test equipment.• Monitored component temperatures in real-time using thermocouples, data loggers, and FLIR Thermacam.• Performed thermal, vibration, and combination tests in HALT chambers. • Analyzed test results, initiate failure analysis, and report results.• Entered problems and failures into issue tracking databases.• Worked with development teams to ensure product reliability meets or exceeds corporate goals.• Prepared schedules and functional plans to ensure test completion.• Wrote and revised test procedures. Show less

Austin, Texas Area

• Diagnosed and repaired personal computers, servers, and computer networks. • Installed, configured, and maintained switches, routers, and firewalls. • Setup and troubleshot wireless networks. • Analyzed computer networks and recommended improvements for security and performance. • Configured and maintained on-site and off-site backup solutions. • Replaced and repaired hardware and software components. • Provided high level of customer support and sustain customer… Show more • Diagnosed and repaired personal computers, servers, and computer networks. • Installed, configured, and maintained switches, routers, and firewalls. • Setup and troubleshot wireless networks. • Analyzed computer networks and recommended improvements for security and performance. • Configured and maintained on-site and off-site backup solutions. • Replaced and repaired hardware and software components. • Provided high level of customer support and sustain customer relations. Show less

Colorado Springs, Colorado Area

• Supported LAN infrastructure and WAN connectivity for over 4,000 users.• Monitored network health with HP OpenView, Cisco Works, Snort, and sniffer software.• Analyzed and designed TCP/IP/ATM networks for a secret LAN (SIPRNET) 200 nodes, a campus area network (NIPRNET) 6 buildings, and two global networks (AFSCN, GPS) (command & control to satellites).• Team-member responsible for second level advanced troubleshooting, documentation, and installation of over 400 long-haul links… Show more • Supported LAN infrastructure and WAN connectivity for over 4,000 users.• Monitored network health with HP OpenView, Cisco Works, Snort, and sniffer software.• Analyzed and designed TCP/IP/ATM networks for a secret LAN (SIPRNET) 200 nodes, a campus area network (NIPRNET) 6 buildings, and two global networks (AFSCN, GPS) (command & control to satellites).• Team-member responsible for second level advanced troubleshooting, documentation, and installation of over 400 long-haul links that directly support United States space assets.• Designed and revised network diagrams using Visio. • Directed and trained teams of network control center technicians.• Developed policies and procedures for 50th Space Wing Network Control Center (new centralized center).• Prepared reports on connectivity issues affecting remote sites throughout the world.• Coordinated worldwide operations for installation, repair, and upgrade of communication circuits.• Scheduled and coordinated outages with multiple users for emergency maintenance.• Conducted site surveys (configuration verification). Authorized and supervised installation of circuits to service order specifications. Show less

Colorado Springs, Colorado Area

• First level support for all Air Force base (campus) data communications networks.• Provided time critical support for billion dollar space assets during day to day operation and satellite launches (certified for launch support).• Troubleshot world wide networks critical to the Department of Defense, National Reconnaissance Office and the Joint National Integration Center.• On-the-job training of new team members (~20 total) in communications troubleshooting and theory.• Direct… Show more • First level support for all Air Force base (campus) data communications networks.• Provided time critical support for billion dollar space assets during day to day operation and satellite launches (certified for launch support).• Troubleshot world wide networks critical to the Department of Defense, National Reconnaissance Office and the Joint National Integration Center.• On-the-job training of new team members (~20 total) in communications troubleshooting and theory.• Direct interactive support with users for problem resolution, approximately 2400 cases. Show less

Colorado Springs, Colorado Area

• Configured and troubleshot real-time, worldwide network to support Department of Defense satellite communications.• Responsible for the smooth operation of Communication Control.• Created daily support schedules for all Communication Control Operators.• Ran reports and briefed upper management on the heath and performance of Communication Control.• Assisted in troubleshooting difficult issues that were escalated by team members.• Served as an escalation point from other… Show more • Configured and troubleshot real-time, worldwide network to support Department of Defense satellite communications.• Responsible for the smooth operation of Communication Control.• Created daily support schedules for all Communication Control Operators.• Ran reports and briefed upper management on the heath and performance of Communication Control.• Assisted in troubleshooting difficult issues that were escalated by team members.• Served as an escalation point from other departments for Communication Control issues. Show less