Dan Bossert Email & Phone Number

San Diego Metropolitan Area

Greater San Diego Area

• Strengthened PMO operations for professional services teams’ by initiating Agile/Scrum development methodologies for flawless execution of software delivery and customer alignment• Unified collaboration efforts among multi-disciplinary teams, driving on-time delivery of customized software solutions with 100% customer survey scores• Analyzed customer feedback scores and prepared lessons learned retrospectives and a 20% decrease in bug ticket fixes • Launched risk probability scoring matrix to streamline contract administration, yielding results of 20% reduction in contract cycle time

San Diego

• Planned technical support for Elite ProLaw strategic customers, driving migration of MSSQL back-office upgrades; planned and executed thirty-five customer projects within defined timelines, ensuring seamless delivery of legal practice software and integrated reporting for performance monitoring• Reviewed environments and led effective data exchange between client and data conversion teams, detailed data maps, proofing plans, and supporting issue correction logs to improve customer satisfaction and acceptance by 98%• Ensured 100% successful project outcomes by analyzing scope requirements and cross checking acceptance criteria before scheduling customer delivery testing

San Diego County

• Streamlined cross-functional collaboration, leading software engineering and deployment teams to seamlessly integrate Verifone Protect(C) encryption solutions into customer point of sales systems, resulting in a 99.9% reduction in potential security breaches and streamline transaction processing efficiency by 50%• Orchestrated technical guidance aligning with Payment Card Industry- Data Security Standards; optimized payment transaction security and introduced controls to migrate data breaches by 99.999%• Developed process review of merchant's point to point payment gateways to secure, and safeguard cardholder PAN and PIN data information from POS terminals in retail merchant stores

El Cajon

• Guided and administered capital improvement projects to enhance casino operations revenue reporting and $30MM annually in sales for casino, hotel, and golf operations • Directed technology refresh endeavors, achieving a 15% decrease in reporting errors, a 30% growth in member loyalty programs through data and financial analysis• Coordinated ticketing kiosks rewards program by enabling NFC and wireless collection points for seamless data transport and 40% reduction in ticketing errors that increased member satisfaction to 100%

Greater San Diego Area

• Mentored twenty-member IT team, overseeing development and seamless delivery of intelligent transportation systems supporting 275K bus and rail customers• Implemented next bus arrival program using Google GPS file specifications to display predictive next bus arrival on visual message signs• Enhanced trip planning by revamping website creating mobile app for smartphones IOS and Android, resulting in an 80% increase in customer satisfaction while waiting for transit and rail stops