• Work with Big 4 or Enterprise level companies to improve the quality and efficiency of their training curricula.• Direct Point of Contact with clients (Walmart, EY, Intuit, Intel, PWC, Americares) Training and Development leadership.• Working with India development team members in coordination with Lead Instructional Designer onshore.• Utilize industry experience to streamline and enhance all aspects design, development and delivery to improve curriculum.• Interface with client stakeholders and project teams, including working with offshore development teams, to develop prescribed solutions for all audiences.• Develop project plans with tasks/activities, dates, milestones, resources and critical paths for all products.• Continually track progress to review appropriate number of resources are in place and trained to assure deliverables and timelines are being met.

• Provide business Project Management / Training Development consulting services and expertise.• Experienced in Project Management (Waterfall & Scrum/Agile), Instructional Design, Web Tool Development and Adult Learning Methodologies.• Certified as Project Management Professional (PMP), Scrum Master, Scrum Fundamentals, ITIL4 Foundations, Online Training Manager & Performance Consultant.• Available for full-time, part-time & contract opportunities in Project Management and/or Training Development.

• Manage end to end program and project life-cycles for Microsoft Certification & Credentialing initiatives.• Develop project plans with tasks/activities, dates, milestones, resources and critical paths for all products.• Track progress of the Microsoft Certification Program initiatives within the Worldwide Learning organization.• Track status of costs, schedule, risks and resources against all project plans.• Follow up with project owners to ensure progress and report areas of concern.• Report out weekly status of all program certification initiatives to certification leadership.• Prepare executive summary reports for program certification initiatives and communicate to leadership and stakeholders.• Create Monthly/Quarterly presentations to report status of program certification initiatives.

• Provided project life-cycle leadership from initiation to close of enterprise-wide training implementations and IT functions within a multi-state/country, 375,000 user Fortune 50 organization.• Project Managed onshore (12) and offshore (6) employees in the development of cloud-based applications, decision trees and code lookup tool projects that reduce processing time an average of 3-7 minutes per transaction.• Developed tools following the Software Development Life Cycle (SDLC) to manage projects that support business needs with the goal producing better outcomes for end users. • Led project initiatives to reduce AHT (2-3 seconds) and processing times (14% reduction) to improve efficiency staff. • Followed Information Technology Service Management (ITSM) practices to strictly adhere to design, plan, deliver, operate and control information technology (IT) services to business partners.• Performed Issue Tracking and Project Collaboration using ServiceNow to communicate issue and project statuses.• Worked with internal (UHG) and external vendors to manage projects that reduced ramp time from 23 to 16 weeks (30% reduction) resulting in $1.3 million in annual savings. • Managed all projects with design teams to most effectively utilize personnel and develop the skills necessary to design professional, performance-based interventions.• Partnered with stakeholders and operations management to identify performance and design enhancements to close gaps.

• Manage all aspects of training, communication and testing projects with a focus toward PC based applications for headquarters and all terminal locations (135+) reaching all employees (10,000+) nationwide.• Manage and develop staff by identifying strengths and areas for improvement and designing individual plans to target growth objectives/areas of interest. • Manage relationships with outside vendors to create interactive training and database tracking for all online delivery of content.• Oversee the implementation of quality training and measurement including interactive Web Based Training (WBT) incorporating simulations and scenarios in a browser-based distance education environment.• Integrated student tracking using Informa Systems Learning Management System (LMS) for all employees to access online training and assess effectiveness and quality improvement.• Implemented standardized delivery methods for field training to be delivered via WAN, LAN, Audio/Video Conferencing, Chat Forums, etc.• Oversee project teams in the development of simulated user program environments for training